Speak to Sara about content style guide backlog prioritisation

[davidhunter08]

What

Speak to Sara about the recent content style guide backlog prioritisation exercise that was done with the content design community.

Why

Learning more about how the content backlog prioritisation exercise will help shape the design system backlog prioritisation exercise.

EPIC

#951

Related work

#684

Done when

• Arrange meeting with Sara
• Have meeting with Sara
• Document insights on this GitHub issue

[davidhunter08]

Agenda for the content style guide backlog prioritisation exercise:

Content style guide _community backlog prioritisation.pdf

[nancyhalladay24]

Notes:
The prioritisation exercise was conducted during a content style council meeting:

• 1 1/2 hours long
• 30ish people attended

Two stage agenda:

• Familiarisation: ensure participants are familiar with the service manual backlog on GitHub
  • Participants viewed the backlog on their own browser whilst Sara or Tosin spoke through the items
  • Opportunity for participants to mention if there was anything missing
  • Questions
• Prioritisation: find out the how the participants would prioritise each item in the "proposed" and "to do" columns
  • Tosin created a Qualtrics survey with all backlog items on
  • Participants were asked to complete the survey by ranking each back log item and also listing their top 5

After the meeting Sara and Tosin plotted the highest ranking items on a matrix:

Readiness = how much work is already done
Impact = what participants thought had the most impact on our users

Evaluation of process:

• they struggled to make strategic decisions ie to incorporate business needs
• participants didn't properly understand each ticket
• would work better if participants had longer to review and get familiar with the backlog
• we could have done with exploring 'impact' further in retrospect. What would have a bit impact on the community, in terms of their work and needs? What would have a big impact on our end users - the people we're creating content for?