[Bug]: NC24.0.1 Files and WebDAV doesn't work after update

[Termindiego25]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

On monday, my NC showed an available update at the server settings and I tried to install it. First of all, I updated from 23.0.4 to 23.0.5 without errors, and then showed another update to 24.0.1 version, installed withour errors but with some incompatible apps.

Once all was updated, I checked the security controls of the dashboard and it showed that opcache is needed and a “x-download-options” header is missing. I tried to add it without any shown errors and the checks work fine.

When I tried to access to the website with the main domain, it doesn’t works and show a message of an internal error and inviting to check the logs. Then I tried to access with an administrator account and the error is out, but when I tried to access my files, they are not working. Using the website, I can list the folders at the first level of my user files folder, but when I click one the page refreshes without showing the content and showing again the same. Also, trying with WebDAV, Windows or Android client doesn’t work too because they can’t connect to my NC server.

I also tried to remove the “x-download-options” header, repair tree, repair installation, scan folders… with the OCC commands but I could not repair the problem.

Can you help me to solve this problem? Any information you need, do not hesitate to ask for them.
Thank you

Steps to reproduce

(what I have did)

1. Update from 23.0.4 to 23.0.5, and then to 24.0.1
2. Add the “x-download-options” to the apache configuration like the Nginx recommended at the config guide (with the noopen)
3. Add php-opcache package to the system

Expected behavior

Once all is updated and installed, I should be able to access all files and folders in my server using website, and WebDAV, Android or Windows app should be able to connect to the server instead of throw a connection error.
Also, I should be able to login with no administrator users instead of receive an internal error and an invitation to contact an administrator to check logs

Installation method

Web installer on a VPS or web space

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.0

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 22.2.3 to 23.0.1)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "termincloud.diegosr.es",
            "192.168.1.118",
            "terminx.diegosr.es",
            "mre.diegosr.es"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "24.0.1.1",
        "overwrite.cli.url": "https:\/\/termincloud.diegosr.es",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "default_phone_region": "ES",
        "memcache.local": "\\OC\\Memcache\\Memcached",
        "memcache.distributed": "\\OC\\Memcache\\Memcached",
        "memcached_servers": [
            [
                "localhost",
                11211
            ]
        ],
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtpauthtype": "LOGIN",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "app_install_overwrite": [
            "ocr",
            "pdfdraw",
            "customproperties",
            "files_external_onedrive",
            "camerarawpreviews",
            "documentserver_community",
            "files_3d",
            "imageconverter",
            "hsts"
        ],
        "maintenance": false,
        "theme": "",
        "loglevel": "1",
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}

List of activated Apps

Enabled:
  - accessibility: 1.10.0
  - activity: 2.16.0
  - admin_audit: 1.14.0
  - bruteforcesettings: 2.4.0
  - calendar: 3.3.1
  - camerarawpreviews: 0.7.15
  - cfg_share_links: 2.0.0
  - circles: 24.0.0
  - cloud_federation_api: 1.7.0
  - comments: 1.14.0
  - contacts: 4.1.1
  - contactsinteraction: 1.5.0
  - dashboard: 7.4.0
  - dav: 1.22.0
  - deck: 1.7.0
  - documentserver_community: 0.1.12
  - extract: 1.3.5
  - federatedfilesharing: 1.14.0
  - federation: 1.14.0
  - files: 1.19.0
  - files_automatedtagging: 1.14.0
  - files_downloadactivity: 1.13.0
  - files_external: 1.16.1
  - files_markdown: 2.3.6
  - files_mindmap: 0.0.26
  - files_pdfviewer: 2.5.0
  - files_rightclick: 1.3.0
  - files_sharing: 1.16.2
  - files_trashbin: 1.14.0
  - files_versions: 1.17.0
  - files_videoplayer: 1.13.0
  - files_zip: 1.1.1
  - firstrunwizard: 2.13.0
  - forms: 2.5.0
  - hsts: 0.9.0
  - imageconverter: 1.3.2
  - integration_google: 1.0.6
  - integration_onedrive: 1.1.2
  - logreader: 2.9.0
  - lookup_server_connector: 1.12.0
  - mail: 1.12.0
  - maps: 0.1.10
  - metadata: 0.16.0
  - ncdownloader: 0.9.33
  - nextcloud_announcements: 1.13.0
  - notes: 4.3.1
  - notifications: 2.12.0
  - oauth2: 1.12.0
  - onlyoffice: 7.3.4
  - password_policy: 1.14.0
  - photos: 1.6.0
  - previewgenerator: 5.0.0
  - privacy: 1.8.0
  - provisioning_api: 1.14.0
  - ransomware_protection: 1.13.0
  - recommendations: 1.3.0
  - serverinfo: 1.14.0
  - settings: 1.6.0
  - sharebymail: 1.14.0
  - side_menu: 2.3.5
  - spreed: 14.0.1
  - support: 1.7.0
  - survey_client: 1.12.0
  - systemtags: 1.14.0
  - tasks: 0.14.4
  - text: 3.5.1
  - theming: 1.15.0
  - theming_customcss: 1.11.0
  - timetracker: 0.0.74
  - transfer: 0.5.0
  - twofactor_backupcodes: 1.13.0
  - updatenotification: 1.14.0
  - user_status: 1.4.0
  - video_converter: 1.0.5
  - viewer: 1.8.0
  - weather_status: 1.4.0
  - workflow_ocr: 1.24.1
  - workflowengine: 2.6.0
Disabled:
  - customproperties: 2.0.4
  - drawio: 1.0.2
  - encryption
  - epubreader: 1.4.7
  - facerecognition
  - files_3d: 0.5.0
  - files_antivirus: 3.2.2
  - music: 1.5.2
  - occweb: 0.1.0
  - ocdownloader: 1.8.0
  - ocr: 6.0.58
  - scanner: 0.2.2
  - signlive: 0.1.11
  - user_ldap

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

Link to nextcloud downloaded log: https://www.diegosr.es/nextcloud.log

Additional info

Link to Apache access log
Link to Apache error log

[effatee]

Exact same upgrade context (from 23.0.4 to 23.0.5 to to 24.0.1)
Getting a "loading" circle forever when trying to display files from the UI. Waiting will do nothing.
After some insistance (reload, click on the "house" breadcrumb), files are eventually displayed.
WebDav works fine.

[KunaPrime]

can confirm the same error I can't go into the instance and the only error that I get is

Internal Server Error

The server was unable to complete your request.

If this happens again, please send the technical details below to the server administrator.

More details can be found in the server log.

[Ornanovitch]

Using the website, I can list the folders at the first level of my user files folder, but when I click one the page refreshes without showing the content and showing again the same

Getting a "loading" circle forever when trying to display files from the UI. Waiting will do nothing.
After some insistance (reload, click on the "house" breadcrumb), files are eventually displayed.
WebDav works fine.

@Termindiego25 @effatee About this particular behavior, do you have the same error than I got into the web console? See here:

• [Bug]: files index load indefinitely -> Uncaught (in promise) TypeError: e.vm is null #32582

For what's left I have no problem with WebDAV neither internal server error.

[Termindiego25]

Using the website, I can list the folders at the first level of my user files folder, but when I click one the page refreshes without showing the content and showing again the same

Getting a "loading" circle forever when trying to display files from the UI. Waiting will do nothing.
After some insistance (reload, click on the "house" breadcrumb), files are eventually displayed.
WebDav works fine.

@Termindiego25 @effatee About this particular behavior, do you have the same error than I got into the web console? See here:

• [Bug]: files index load indefinitely -> Uncaught (in promise) TypeError: e.vm is null #32582

For what's left I have no problem with WebDAV neither internal server error.

This is the console log of Chrome when I try to access to the website as a user (and shows the internal error):
Link to the log

And this is the console log trying to acces a folder in website Files with an administrator user (because a normal user shows the internal error):
Link to the log

[Ornanovitch]

This is the console log of Chrome when I try to access to the website as a user (and shows the internal error)

OK it doesn't seems to be related to my own issue. But regarding the log you pasted, maybe try disabling the dashboard app and see if it works better.

And this is the console log trying to acces a folder in website Files with an administrator user (because a normal user shows the internal error)

The only clear error I see is a 404 on a file. Maybe you could try an occ files:scan on your server.

[Termindiego25]

This is the console log of Chrome when I try to access to the website as a user (and shows the internal error)

OK it doesn't seems to be related to my own issue. But regarding the log you pasted, maybe try disabling the dashboard app and see if it works better.

And this is the console log trying to acces a folder in website Files with an administrator user (because a normal user shows the internal error)

The only clear error I see is a 404 on a file. Maybe you could try an occ files:scan on your server.

I tried it, including repair-tree but it didn't solve the problem

[effatee]

Using the website, I can list the folders at the first level of my user files folder, but when I click one the page refreshes without showing the content and showing again the same

Getting a "loading" circle forever when trying to display files from the UI. Waiting will do nothing.
After some insistance (reload, click on the "house" breadcrumb), files are eventually displayed.
WebDav works fine.

@Termindiego25 @effatee About this particular behavior, do you have the same error than I got into the web console? See here:

• [Bug]: files index load indefinitely -> Uncaught (in promise) TypeError: e.vm is null #32582

For what's left I have no problem with WebDAV neither internal server error.

I have same issue indeed, but no error is raised.
Also appeared since upgrade to 24.0.1

[Termindiego25]

Any ideas to try to solve the problem? I can't use my server for two weeks

[KunaPrime]

at my instance I can access <nexcloud-instance>/apps/calendar, <nexcloud-instance>/apps/mail but not <nexcloud-instance>/apps/dashboard or my files at all

[maxmenGMK]

I have the same error but this error is only for one account. I can to log in to NC with one account but cant with another one. Just yesterday all was fine.
I disabled dashboard app but the problem still exist.

ID Запроса: hyuiVsRU4Z1lz3wNSRju
Тип: Exception
Код: 0
Сообщение: User folder for user1@mydomain.ru exists as a file
Файл: «/var/www/html/nextcloud/lib/private/Files/Node/Root.php»
Строка: 389

Трассировка

#0 [internal function]: OC\Files\Node\Root->getUserFolder()
#1 /var/www/html/nextcloud/lib/private/Files/Node/LazyFolder.php(72): call_user_func_array()
#2 /var/www/html/nextcloud/lib/private/Files/Node/LazyRoot.php(40): OC\Files\Node\LazyFolder->__call()
#3 /var/www/html/nextcloud/lib/private/Server.php(1658): OC\Files\Node\LazyRoot->getUserFolder()
#4 /var/www/html/nextcloud/apps/files/lib/Activity/Helper.php(60): OC\Server->getUserFolder()
#5 /var/www/html/nextcloud/apps/files/lib/Controller/ViewController.php(210): OCA\Files\Activity\Helper->getFavoriteFilePaths()
#6 /var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(225): OCA\Files\Controller\ViewController->index()
#7 /var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(133): OC\AppFramework\Http\Dispatcher->executeController()
#8 /var/www/html/nextcloud/lib/private/AppFramework/App.php(172): OC\AppFramework\Http\Dispatcher->dispatch()
#9 /var/www/html/nextcloud/lib/private/Route/Router.php(298): OC\AppFramework\App::main()
#10 /var/www/html/nextcloud/lib/base.php(1023): OC\Route\Router->match()
#11 /var/www/html/nextcloud/index.php(36): OC::handleRequest()
#12 {main}

[tatokis]

I just followed a similar upgrade path: 23.0.4 -> 23.0.5 -> 24.0.X in order to upgrade to PHP 8.1 and I am encountering the same issue.

Disabling the Spreed/Talk app using sudo -u www-data php occ app:disable spreed restored access to my server, however since I do require the spreed app, I am unfortunately downgrading.

It is worth noting that this happens even when upgrading from 23.0.5 to 24.0.0.

[Termindiego25]

Good morning, I have tried to update to 24.0.2 and I have the same troubles.
The update was installed without errors