Trash bin does not cleaned up

[intervisionlord]

Steps to reproduce

1. Open trash bin for user via web interface
2. Select all files and select option to completly delete them
3. Open trash bin again and files would be there
4. Try to cleanup trash bin via OCC command php occ trashbin:cleanup username
5. Open trash bin in web-interface again
6. Files would be there anyway

Expected behaviour

All files should be deleted

Actual behaviour

All deleted files are present in trash bin still

Server configuration

Operating system:
Debian 9

Web server:
Apache+Nginx
Apache/2.4.25
nginx/1.16.1

Database:
MariaDB-10.2.29

PHP version:
PHP 7.4.13

Nextcloud version: (see Nextcloud admin page)
20.0.4

Updated from an older Nextcloud/ownCloud or fresh install:
Updated (this issue was in previous versions too)

Where did you install Nextcloud from:
from github

Signing status:

Signing status

No errors have been found.

List of activated apps:

App list

Enabled:
  - activity: 2.13.4
  - admin_audit: 1.10.0
  - announcementcenter: 4.0.0
  - apporder: 0.11.0
  - bookmarks: 4.0.5
  - breezedark: 20.0.2
  - bruteforcesettings: 2.0.1
  - calendar: 2.1.3
  - cloud_federation_api: 1.3.0
  - comments: 1.10.0
  - contacts: 3.4.2
  - contactsinteraction: 1.1.0
  - dav: 1.16.2
  - extract: 1.3.0
  - federatedfilesharing: 1.10.2
  - files: 1.15.0
  - files_mindmap: 0.0.24
  - files_pdfviewer: 2.0.1
  - files_rightclick: 0.17.0
  - files_sharing: 1.12.1
  - files_trashbin: 1.10.1
  - files_versions: 1.13.0
  - files_videoplayer: 1.9.0
  - groupfolders: 8.2.0
  - logreader: 2.5.0
  - lookup_server_connector: 1.8.0
  - metadata: 0.12.0
  - music: 0.17.3
  - notes: 4.0.2
  - notifications: 2.8.0
  - oauth2: 1.8.0
  - password_policy: 1.10.1
  - passwords: 2020.12.1
  - phonetrack: 0.6.5
  - photos: 1.2.1
  - privacy: 1.4.0
  - provisioning_api: 1.10.0
  - qownnotesapi: 20.9.0
  - settings: 1.2.0
  - systemtags: 1.10.0
  - text: 3.1.0
  - theming: 1.11.0
  - twofactor_backupcodes: 1.9.0
  - updatenotification: 1.10.0
  - viewer: 1.4.0
  - workflow_script: 1.5.0
  - workflowengine: 2.2.0
Disabled:
  - accessibility
  - dashboard
  - encryption
  - federation
  - files_external
  - firstrunwizard
  - nextcloud_announcements
  - recommendations
  - serverinfo
  - sharebymail
  - support
  - survey_client
  - user_ldap
  - user_status
  - weather_status

Nextcloud configuration:

Config report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "20.0.4.0",
        "overwrite.cli.url": "https:\/\/***REMOVED SENSITIVE VALUE***",
        "htaccess.RewriteBase": "\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_smtpmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "theme": "",
        "loglevel": 0,
        "app_install_overwrite": [
            "calendar"
        ],
        "mysql.utf8mb4": true,
        "simpleSignUpLink.shown": false,
        "updater.release.channel": "stable",
        "mail_sendmailmode": "smtp",
        "mail_smtpsecure": "ssl"
    }
}

Are you using external storage, if yes which one: local/smb/sftp/...
No

Are you using encryption: yes/no
No

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
No

Client configuration

Browser:
Firefox 84.0.1 (x64)

Operating system:
Windows 10

Logs

Web server error log

Web server error log

***REMOVED SENSITIVE VALUE*** - - [05/Jan/2021:01:04:17 +0300] "DELETE /remote.php/dav/trashbin/***REMOVED SENSITIVE VALUE***/trash HTTP/1.0" 204 525 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0"

Nextcloud log (data/nextcloud.log)

Nextcloud log

{"reqId":"L9EsjqHji9lUaqP9Njrz","level":0,"time":"2021-01-04T22:01:37+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"contacts","method":"DELETE","url":"/remote.php/dav/trashbin/***REMOVED SENSITIVE VALUE***/trash","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0","version":"20.0.4.0"}
{"reqId":"L9EsjqHji9lUaqP9Njrz","level":0,"time":"2021-01-04T22:01:37+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"groupfolders","method":"DELETE","url":"/remote.php/dav/trashbin/***REMOVED SENSITIVE VALUE***/trash","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0","version":"20.0.4.0"}
{"reqId":"L9EsjqHji9lUaqP9Njrz","level":0,"time":"2021-01-04T22:01:37+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"files_sharing","method":"DELETE","url":"/remote.php/dav/trashbin/***REMOVED SENSITIVE VALUE***/trash","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0","version":"20.0.4.0"}
{"reqId":"L9EsjqHji9lUaqP9Njrz","level":0,"time":"2021-01-04T22:01:37+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"music","method":"DELETE","url":"/remote.php/dav/trashbin/***REMOVED SENSITIVE VALUE***/trash","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0","version":"20.0.4.0"}
{"reqId":"z0HGmbFY7laWnXtV3Ykl","level":0,"time":"2021-01-04T22:01:38+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"contacts","method":"PROPFIND","url":"/remote.php/dav/files/***REMOVED SENSITIVE VALUE***/","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows) mirall/3.1.1stable-Win64 (build 20201222) (Nextcloud)","version":"20.0.4.0"}
{"reqId":"z0HGmbFY7laWnXtV3Ykl","level":0,"time":"2021-01-04T22:01:38+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"groupfolders","method":"PROPFIND","url":"/remote.php/dav/files/***REMOVED SENSITIVE VALUE***/","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows) mirall/3.1.1stable-Win64 (build 20201222) (Nextcloud)","version":"20.0.4.0"}
{"reqId":"z0HGmbFY7laWnXtV3Ykl","level":0,"time":"2021-01-04T22:01:38+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"files_sharing","method":"PROPFIND","url":"/remote.php/dav/files/***REMOVED SENSITIVE VALUE***/","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows) mirall/3.1.1stable-Win64 (build 20201222) (Nextcloud)","version":"20.0.4.0"}
{"reqId":"z0HGmbFY7laWnXtV3Ykl","level":0,"time":"2021-01-04T22:01:38+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"music","method":"PROPFIND","url":"/remote.php/dav/files/***REMOVED SENSITIVE VALUE***/","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows) mirall/3.1.1stable-Win64 (build 20201222) (Nextcloud)","version":"20.0.4.0"}
{"reqId":"ABJEpBbs0KMHbtf1DuJU","level":0,"time":"2021-01-04T22:01:39+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"apporder","method":"POST","url":"/apps/text/session/sync","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0","version":"20.0.4.0"}
{"reqId":"ABJEpBbs0KMHbtf1DuJU","level":0,"time":"2021-01-04T22:01:39+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"contacts","method":"POST","url":"/apps/text/session/sync","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0","version":"20.0.4.0"}
{"reqId":"ABJEpBbs0KMHbtf1DuJU","level":0,"time":"2021-01-04T22:01:39+00:00","remoteAddr":"***REMOVED SENSITIVE VALUE***","user":"***REMOVED SENSITIVE VALUE***","app":"groupfolders","method":"POST","url":"/apps/text/session/sync","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0","version":"20.0.4.0"}

Browser log

Browser log

a) The javascript console log
$ is deprecated: The global jQuery is deprecated. It will be updated to v3.x in Nextcloud 21. In later versions of Nextcloud it might be removed completely. Please ship your own. 34 globals.js:60:15
OC.Util.relativeModifiedDate is deprecated and will be removed in Nextcloud 21. See @nextcloud/moment 17 util.js:130:10
$ is deprecated: The global jQuery is deprecated. It will be updated to v3.x in Nextcloud 21. In later versions of Nextcloud it might be removed completely. Please ship your own. 18 globals.js:60:15
$ is deprecated: The global jQuery is deprecated. It will be updated to v3.x in Nextcloud 21. In later versions of Nextcloud it might be removed completely. Please ship your own. globals.js:60:15
jQuery is deprecated: The global jQuery is deprecated. It will be updated to v3.x in Nextcloud 21. In later versions of Nextcloud it might be removed completely. Please ship your own. 2 globals.js:60:15

[elgorro]

Workarround: I switched to "auto, D" because it was not working either! https://docs.nextcloud.com/server/latest/admin_manual/configuration_server/config_sample_php_parameters.html#deleted-items-trash-bin

[intervisionlord]

i noticed that if i delete files or folders one by one it works. So, the problem as i think in multiple deletion of all files on page, because if i mark 2 or 3 files for removal they removes too without any issues.

[elgorro]

Yes, I can confirm that. Thought with the workaround apperantly it works like a charm. Now I hardly remember I run some commands: "occ" commands in maintenance mode with db repair and (files) cleanup (https://docs.nextcloud.com/server/15/admin_manual/configuration_server/occ_command.html). May it helps!

[kurn77]

Hello, I reproduce it also on web version of nextcloud (V 20.0.4).

Initially, I though it was only impacting files from a group shared folder that were trashed. Multiple deletion is not working, but one by one does. I had about 500 files to delete, I almost broke my mouse ;-)

[hul51u]

I get an error if I try to delete multiple files, not all files. Delete only 1 file works well, also deleting all files. My nextcloud is 20.0.8 but my instance was affected by this bug for many previous version (18? i dont remember...).

[Mannshoch]

Have the same problem on my side. It seems some users are only able to randomly remove files permanent. Others are locked. It's strange the Error message in the trash directory do not contain any value information like the files affected or kind of error.
I did not try to clean up with OCC because many users have this problem and I do not remove data for other users except they wish it.

Nextcoud server  20.0.8 - 20.0.8.1
php 7.4.16
mysql 10.3.27
Apache (cgi-fcgi)

[Mannshoch]

For the record. If I remove the file one by one It works. It starts failing if I remove to many files in a short time. After every remove of a file I have to wait around a second until I remove the next one.

[szaimen]

As I cannot reproduce the original issue anymore, I will close this ticket. If this is still happening please make sure to upgrade to the latest version. After that, feel free to reopen. The latest version can be seen by checking https://nextcloud.com/install/#install-clients and https://nextcloud.com/install/#instructions-server respectively.

[VVD]

Nextcloud 24.0.5: the bug is still here on 2 different hosts - with php 7.4.30 and 8.1.10.
After removing several files in short time can't remove files for 5-10-15 minutes. Then can remove again 20-30 files. Then can't again…

[thekk1]

As I cannot reproduce the original issue anymore, I will close this ticket. If this is still happening please make sure to upgrade to the latest version. After that, feel free to reopen. The latest version can be seen by checking https://nextcloud.com/install/#install-clients and https://nextcloud.com/install/#instructions-server respectively.

For sure this is not the proper way to solve problems in software development (or any other project types).
For some reason, it's not possible to change to the newest version.
In NC-cases most times a depended feature is not supported anymore (i.e. restrict login to ip or share permissions based on group membership or [Activities for shared file downloads, visible to all admins]).
And last but not least, the bug is not fixed in the current version.

I confirm this issue in Nextcloud 26.0.1 =(((
php 8.1.19
mariaDB 10.6.13

I can only remove files one by one and only by using "Delete" context menu item for each record that I need to delete.
If I check file and then use the "Delete" icon on the toolbar (see the screenshot below) it just doesn't work - file is not removed.