|
| 1 | += Tell us what we could do better |
| 2 | +:page-layout: docs-ndl |
| 3 | +:page-theme: research |
| 4 | +:!toc: |
| 5 | +:page-toclevels: -1 |
| 6 | + |
| 7 | +[.widget.banner] |
| 8 | +== What is User Research at Neo4j? |
| 9 | + |
| 10 | +// [.icon] |
| 11 | +// image:icons/ndl/start-ux.svg[] |
| 12 | + |
| 13 | +-- |
| 14 | +[.caption] |
| 15 | +What is User Research at Neo4j? |
| 16 | + |
| 17 | +[.description] |
| 18 | +We believe that understanding our users is the key to delivering a great product. |
| 19 | +Our goal is to make Neo4j front-end products user friendly, match your needs and enable your success, whether you are a new or long-term user. |
| 20 | + |
| 21 | +[.button] |
| 22 | +link:https://p.consentkit.com/baf41f1b-7816-4e04-82a7-b4c6d93ddf19[*Take part in user research*] |
| 23 | +-- |
| 24 | + |
| 25 | +[.cards.bottom-cards] |
| 26 | + |
| 27 | +[.next-steps] |
| 28 | +== How does it work? |
| 29 | + |
| 30 | +=== How does it work? |
| 31 | + |
| 32 | +. *Sign up* + |
| 33 | +[.description] |
| 34 | +Sign up to let us know about your experience with Neo4j and your user profile. |
| 35 | +[.link] |
| 36 | +link:https://p.consentkit.com/baf41f1b-7816-4e04-82a7-b4c6d93ddf19[*Sign me up*] |
| 37 | + |
| 38 | +. *Get contacted by researcher* + |
| 39 | +Based on your profile you might be contacted to participate in interviews, product walkthroughs, user tests, and surveys. |
| 40 | + |
| 41 | +. *Sign the consent form* + |
| 42 | +Before a research session, we need to know that you agree to take part in it. We will account for your privacy and rights in the agreement. |
| 43 | + |
| 44 | +. *Attend the research session* + |
| 45 | +Interviews take 30-60 min. You might be asked to share your screen to show us how you use Neo4j, test a prototype, or a new feature. |
| 46 | +All research activities take place remotely via Google Meet or Zoom. |
| 47 | + |
| 48 | +. *Get rewarded* + |
| 49 | +You will be compensated for your time and effort. |
| 50 | + |
| 51 | +=== FAQs |
| 52 | + |
| 53 | +[.faq-item] |
| 54 | +*What is a user research panel?* |
| 55 | +[.faq-answer] |
| 56 | +A user research panel is a group of users who have signed up to participate in research studies. |
| 57 | +These studies help us understand how people use our products so we can improve them. |
| 58 | + |
| 59 | +[.faq-item] |
| 60 | +*What will you do with my personal information?* |
| 61 | +[.faq-answer] |
| 62 | +Your personal information will only be used for research purposes. |
| 63 | +We will never share your data with third parties, and all responses will be anonymized before being analyzed and shared internally. |
| 64 | + |
| 65 | +[.faq-item] |
| 66 | +*How often will I be asked to participate?* |
| 67 | +[.faq-answer] |
| 68 | +We may contact you a few times a year, depending on the research needs and how well your profile matches a particular study. |
| 69 | +You can always opt-out or decline participation at any time. |
| 70 | + |
| 71 | +[.faq-item] |
| 72 | +*Can I leave the panel if I no longer wish to participate?* |
| 73 | +[.faq-answer] |
| 74 | +Yes, you can opt out of the panel at any time. |
| 75 | +Simply contact us by email and we will remove your information from our research panel database. |
| 76 | + |
| 77 | +[.faq-item] |
| 78 | +*I have some feedback but I prefer to send it in an email.* |
| 79 | +[.faq-answer] |
| 80 | +We welcome your feedback - what works well, what’s confusing, and what improvements you’d like to see. Please email us at user-research@neo4j.com. |
| 81 | +We will reach you if we need more clarification or we may invite you to an interview. |
| 82 | + |
| 83 | + |
| 84 | + |
| 85 | +image::cloud.svg[] |
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