diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
new file mode 100644
index 0000000..0086358
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -0,0 +1 @@
+blank_issues_enabled: true
diff --git a/.github/ISSUE_TEMPLATE/custom.md b/.github/ISSUE_TEMPLATE/custom.md
deleted file mode 100644
index 9917109..0000000
--- a/.github/ISSUE_TEMPLATE/custom.md
+++ /dev/null
@@ -1,8 +0,0 @@
----
-name: Custom
-about: 'Anything else: questions, discussions, thanks, ascii-arts, ...'
-title: ''
-labels: discussion
-assignees: moul
-
----
diff --git a/.github/PULL_REQUEST_TEMPLATE.md b/.github/PULL_REQUEST_TEMPLATE.md
index ebc63af..5b1e9d3 100644
--- a/.github/PULL_REQUEST_TEMPLATE.md
+++ b/.github/PULL_REQUEST_TEMPLATE.md
@@ -1,9 +1 @@
-<!--
-Thank you for your contribution to this repo!
-
-Before submitting a pull request, please check the following:
-- reference any related issue, PR, link
-- use the "WIP" title prefix if you need help or more time to finish your PR
-
-you can remove this markdown comment
--->
+<!-- thank you for your contribution! ❤️  -->
diff --git a/.github/SUPPORT.md b/.github/SUPPORT.md
new file mode 100644
index 0000000..c9faab1
--- /dev/null
+++ b/.github/SUPPORT.md
@@ -0,0 +1,28 @@
+# Support
+
+> This project has a [code of conduct](./CODE_OF_CONDUCT.md).
+> By interacting with this repository, organization, or community you agree to abide by its terms.
+
+Hi! :wave: We're excited that you're using this project and we’d love to help. To help us help you, please read through the following guidelines.
+
+Please understand that the people involved with this project often do so for fun, next to their day job; you are not entitled to free customer service.
+
+## Questions
+
+Help us help you!
+
+Spending time framing a question and adding support links or resources makes it much easier for us to help. It’s easy to fall into the trap of asking something too specific when you’re close to a problem. Then, those trying to help you out have to spend a lot of time asking additional questions to understand what you are hoping to achieve.
+
+Spending the extra time up front can help save everyone time in the long run.
+
+* Try to define what you need help with:
+  * Is there something in particular you want to do?
+  * What problem are you encountering and what steps have you taken to try and fix it?
+  * Is there a concept you’re not understanding?
+* Have you tried checking out the documentation?
+* Check out the tips on [requesting support](./CONTRIBUTING.md) in the contributing guide
+* The more time you put into asking your question, the better we can help you
+
+## Contributions
+
+See [CONTRIBUTING.md](./CONTRIBUTING.md) on how to contribute.