Not able to install IdFix tool on windows server 2016

[pedro-roeseler]

Category

• Enhancement
• Bug
• Question
• Documentation gap/issue

Version

2.2.00

Expected / Desired Behavior / Question

I'm having some customers complaining about not being able to lunch IdFix tool from the setup file. I am having the same issue on a windows 2016 server but on windows 10 it works without any issues... Version 2.2.00
Error message:
Launching Application.URLDownloadToCacheFile failed with HRESULT '-2146697208'
Error: An error occurred trying to download 'https://raw.githubusercontent.com/Microsoft/idfix/master/publish/IdFix.application'.
I am able to open the URL manually in the browser.

Any idea what might be causing this?
Thanks in advance!
Cheers,
Pedro

[patrick-rodgers]

Thanks for reaching out with your question. Did you review the indicated log file and were there any hints as to what might be causing the problem?

[pedro-roeseler]

Hi Patrick.
Thanks for the feedback.
Yes, the log only had this information:

The following properties have been set:

Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 3 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 10.0.0 {version}
Running checks for package 'Microsoft .NET Framework 4.5.2 (x86 and x64)', phase BuildList
Reading value 'Release' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read integer value 394802
Setting value '394802 {int}' for property 'DotNet45Full_Release'
Reading value 'v4' of registry key 'HKLM\SOFTWARE\Microsoft\NET Framework Setup\OS Integration'
Read integer value 1
Setting value '1 {int}' for property 'DotNet45Full_OSIntegrated'
The following properties have been set for package 'Microsoft .NET Framework 4.5.2 (x86 and x64)':
Property: [DotNet45Full_OSIntegrated] = 1 {int}
Property: [DotNet45Full_Release] = 394802 {int}
Running checks for command 'DotNetFX452\NDP452-KB2901907-x86-x64-AllOS-ENU.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX452\NDP452-KB2901907-x86-x64-AllOS-ENU.exe' is 'Bypass'
Running checks for command 'DotNetFX452\NDP452-KB2901907-x86-x64-AllOS-ENU.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX452\NDP452-KB2901907-x86-x64-AllOS-ENU.exe' is 'Bypass'
Running checks for command 'DotNetFX452\NDP452-KB2901954-Web.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet45Full_Release' and value '379893': true
Result of checks for command 'DotNetFX452\NDP452-KB2901954-Web.exe' is 'Bypass'
Running checks for command 'DotNetFX452\NDP452-KB2901954-Web.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet45Full_Release' and value '379893': true
Result of checks for command 'DotNetFX452\NDP452-KB2901954-Web.exe' is 'Bypass'
'Microsoft .NET Framework 4.5.2 (x86 and x64)' RunCheck result: **No Install Needed**
Launching Application.
**URLDownloadToCacheFil**e failed with HRESULT '-2146697208'
**Error: An error occurred trying to download 'https://raw.githubusercontent.com/Microsoft/idfix/master/publish/IdFix.application'.**

Just tried it in another server but with Windows Server 2012 and it installed without problems.

Cheers,
Pedro

[kevinblumenfeld]

I had the exact same issue on 2016. Wondering if this is not a TLS versioning issue.

[pedro-roeseler]

Just to check if you have any feedback on this.

[jwilkes260]

I installed IdFix on a Windows 2016 VM and it worked.

PS C:\Users\jw> systeminfo | findstr /B /C:"OS Name" /C:"OS Version"
OS Name:                   Microsoft Windows Server 2016 Datacenter
OS Version:                10.0.14393 N/A Build 14393

The error, -2146697208, indicates that there was an issue downloading the file (INET_E_DOWNLOAD_FAILURE).

[Shockelite]

Same error on Window Server 2019 (17763.1158).

[jwilkes260]

This might be a networking issue. Have you tried this from another network or location?

[kevinblumenfeld]

I have been using IDFix for years without issue. This version is the first that is causing me issues. I am having to install a version that is four years old. It is clear there is something going on with this packaged click to run version. Like the PowerShell Gallery that began enforcing TLS1.2 I am wondering if this is not a similar issue?

[patrick-rodgers]

Going to tag in #17 and #22 into this issue as they are all install related to join the conversation. While looking at the August release we were still unable to duplicate these install issues. We just released 2.3.0.0 - please give that a try and see if somehow it fixes the install problem - though I am not aware of why it would. We did test out various TLS versions and couldn't find a way to duplicate the reported behavior. Since multiple people report it something is not working, we just can't yet figure out what.