Cannot add an email address to an account

[doc75]

Context information

I am on a server (synapse + riot-web) hosted on a localhost machine (doing test currently before production deployment).
If I allow user registration, the user can specify a mail address right at account creation from riot-web and the validation is well received and account can be validated.

I want afterwards to control the account created on my server and therefore disable registration.
At account creation using register_new_matrix_user it is not possible to set the mail address.
So I want the user to add it later on.

Description

When adding a mail address to a user that did not specify it at registration (or created with register_new_matrix_user) the mail with validation link is received, message when clicking on the link is saying that validation is OK.
But mail address does not appear in preference of the user.

Steps to reproduce

• create a user without a mail address (directly in riot-web app)
• Login with this user account
• Go to Preferences > General
• Set mail address and click on Add
• Click on the link in the mail you obtain a message saying: Your email has now been validated, please return to your client. You may now close this window.
• Go back to the preferences
• The mail address is empty.

If I look the database, I can see that the validation token is still present in the table threepid_validation_token

I can also see in the logs that nothing seems to be done in the DB:

2020-01-02 22:34:42,427 - synapse.access.http.8008 - 233 - INFO - GET-564 - ::ffff:172.18.0.7 - 8008 - Received request: GET /_matrix/client/unstable/add_threepid/email/submit_token?token=jwLytVDuwcKETAgysDFJNQmnNKFYALWT&client_secret=<redacted>&sid=RJHBkoouBFWbbHHh
2020-01-02 22:34:42,436 - synapse.access.http.8008 - 302 - INFO - GET-564 - ::ffff:172.18.0.7 - 8008 - {None} Processed request: 0.009sec/-0.000sec (0.004sec, 0.000sec) (0.000sec/0.005sec/1) 131B 200 "GET /_matrix/client/unstable/add_threepid/email/submit_token?token=jwLytVDuwcKETAgysDFJNQmnNKFYALWT&client_secret=<redacted>&sid=RJHBkoouBFWbbHHh HTTP/1.1" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0" [0 dbevts]

Version information

• Homeserver: localhost (docker official image)

If not matrix.org:

• Version: {"server_version": "1.7.1", "python_version": "3.7.5"}
• Install method: docker official image
• Platform: docker official image

If more information is needed, let me know.

[richvdh]

I can also see in the logs that nothing seems to be done in the DB:

where do you see that?

Note that clicking the link in the email doesn't actually add the address, you still need to click the 'continue' button in the client:

The UX here is pretty confusing; suggest raising an issue on the client about it though.

[doc75]

Indeed, I found out that it was too complex to use matrix with all those options in the UI and that it would not fit the users need.
I did not have the logs anymore.
I will close this issue as I'll not be able to provide the necessary information from now on.
@richvdh thanks for your time.

[mascali33]

Hi,
I get an error when submitting the email Unrecognized request (Status 400)
Synapse log says the same error but not much more

Riot makes a request to /_matrix/client/r0/account/3pid/add and the server just answer
SynapseError: 400 - Unrecognized request

If you need more info let me know

Server version is 1.15.0

Thank you for your time ^-^

[mascali33]

My bad, it's the client Riot.im that is unable to add the email, if done on phone it works perfectly

[babolivier]

This is a Synapse bug as well, as Synapse doesn't serve these endpoints on the right routes. #7685 fixed this and should be released shortly.

[richvdh]

This is a Synapse bug as well

To be clear: the original issue was user error. The later reports from @mascali33 were completely unrelated.

[pellywog]

I'm having exactly the same issue. I registered a new account at riot.im/app, then switched the email, got the confirmation link, clicked on it, it said:

Your email has now been validated, please return to your client. You may now close this window.

I did not see a button. Tried recent firefox and chromium browser. New email address does not show up in the settings.

[HammyHavoc]

I'm having exactly the same issue. I registered a new account at riot.im/app, then switched the email, got the confirmation link, clicked on it, it said:

Your email has now been validated, please return to your client. You may now close this window.

I did not see a button. Tried recent firefox and chromium browser. New email address does not show up in the settings.

Having this same problem. Did you ever make any progress with it?

[HammyHavoc]

Sorted; didn't realize that I had to click the green button. That's the 7am brain talking! Stay well, everybody.

[blegat]

I also missed that green button. I think the issue is the sentence

Your email has now been validated, please return to your client. You may now close this window.

is confusing as it feels that it says "all done, return to what you were doing before adding this email address" while it should really say "One step done but warning, it's not over yet, return to your client for the next step. You man close this window though"