Fedex integration doesn't support Track API being a separate Project in FedEx account

[avstaylime]

Preconditions and environment

• Magento 2.4.7
• New FedEx account (created after Oct '23) that offers to choose between Ship, Rate & Other APIs and Track API

Steps to reproduce

1. Enable FedEx shipping method by entering API credentials from a FedEx Project of a type Ship, Rate & Other APIs.
2. Place an order and enter enter a FedEx tracking number when creating a shipment.
3. Click Track Order to view tracking details.

Expected result

Tracking details listed

Actual result

Tracking information is currently not available. Please contact us for more information or email us at example@example.com

Additional information

It is not possible to select both `Ship, Rate & Other APIs` and `Track API` for a FedEx Project. So there should be additional config for Track API under the FedEx settings in the Magento Admin.

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @avstaylime. Thank you for your report.
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[m2-assistant]

Hi @engcom-Delta. Thank you for working on this issue.
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[engcom-Delta]

Hi @avstaylime ,

We are putting this issue on hold as of now , as we need some PO confirmation on this.

Thanks,

[NeoM-dev]

Any update on fix? Having same issue tested everything many times.

[Robax-CSE]

Hi, I am experiencing the same issue with Magento 2 FedEx Integration.

I have created a project from the FedEx developer portal, but the Track API cannot be enabled on the same project as the Ship API, and the FedEx Magento 2 integration only allows one API Key in the configuration panel at the moment.

[engcom-Delta]

Hi @avstaylime ,

Thanks for your reporting and collaboration.
We have verified the issue in latest 2.4-develop instance and the issue is reproducible.
Kindly refer the screenshots.

Steps to reproduce -

1. Create a project in Fedex for "Rate,Ship,Other"
   
2. Enter the same configuration in magento instance.
   
3. Save the configuration and Access frontend.
4. Place order successfully with Fedex shipping method.
5. Access Admin, Create invoice for respective order.
6. Create shipment with tracking number.
7. Access shipment and click on tracking number.
   
   Observe error displays.

Thanks.

[github-jira-sync-bot]

Unfortunately, not enough information was provided to create a Jira ticket. Please make sure you added the following label(s): Reproduced on 2.4.x, ^Area:.*

Once all required labels are present, please add Issue: Confirmed label again.

[github-jira-sync-bot]

Unfortunately, not enough information was provided to create a Jira ticket. Please make sure you added the following label(s): Reproduced on 2.4.x, ^Area:.*

Once all required labels are present, please add Issue: Confirmed label again.

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-12878 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[psol7]

Here is a work around solution for tracking Fedex shipment while the option of multi API credentials (1 for rates and 1 for tracking) is still not implemented in the Fedex modules in Magento.
Use the shipperHQ shipper-tracker, it allow to create manual link for tracking .
composer require shipperhq/module-shipping-tracker
or download at https://github.com/shipperhq/module-shipping-tracker
Then you can set a shipperHQ tracker using manual Url as below:
https://www.fedex.com/fedextrack/?trknbr=#TRACKNUM#
When customer click the link in the Magento tracking page it will resolve to the Fedex tracking info.

[Mohamed-Asar]

@magento i'm working on this