Image label store overrides are not working when using CSV import

[erwinschaap]

Preconditions and environment

• Magento version: 2.4.3 and 2.4.4
• Anything else that would help a developer reproduce the bug: Multi store Magento environment

Steps to reproduce

1. Create a multi store Magento environment with some products
2. Upload images for a specific product
3. Import for example for the base image for each store view a different base/small/thumbnail image label
4. The base/small/thumbnail image label showing in de backoffice AND in the gallery of the product in frontend are not showing the correct alt text

Expected result

The base image label is set correctly in the admin for the different store views and is visible in the gallery of the product

Actual result

The base image label showing in the admin is empty or is the default AND in the gallery of the product in frontend are not showing the correct alt text

Additional information

If you do it manual in de admin, the labels in each store view will be set into the table catalog_product_entity_media_gallery_value AND catalog_entity_varchar

If you do it with a CSV import, the labels in each store view will only be set into catalog_product_entity_varchar and not catalog_product_entity_media_gallery_value

After the import:
The alt texts in the product grid is correct
The alt texts in the product gallery is incorrect

Is there another way to set different image labels for images via import?

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

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[m2-assistant]

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[engcom-Bravo]

@magento give me 2.4-develop instance

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Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

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Hi @engcom-Bravo, here is your Magento Instance: https://84eb653370da5cf108f30d2da5f73464.instances.magento-community.engineering
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[m2-assistant]

Hi @engcom-Alfa. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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[engcom-Alfa]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Alfa. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Alfa, here is your Magento Instance: https://84eb653370da5cf108f30d2da5f73464.instances.magento-community.engineering
Admin access: https://84eb653370da5cf108f30d2da5f73464.instances.magento-community.engineering/admin_ef48
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[engcom-Alfa]

Hi @erwinschaap

Thanks for reporting the ticket.
Per retesting on the 2.4.x develop instance, the issue is not reproducible and working as expected according to the expected result for 2 different store views.
Please find below for same execution.

Attachment

Joust.Duffle.Bag.India.mp4

Please let me know if anything I need to add while testing apart from the steps mentioned in the description.

[erwinschaap]

@engcom-Alfa That is not the issue. The issue is regarding image labels (alt texts) via CSV product imports. Image types are working properly, but we encounter problems when updating the ALT labels

[engcom-Alfa]

hi @erwinschaap

may I request you to please share the CSV file which with the attached "image labels (alt texts)" per use case so we can triage more clearly the difference between your file and our CSV file before we attempt the next retest?

Thanks

[erwinschaap]

import label.csv

It is as easy as this format @engcom-Alfa .

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[engcom-Bravo]

Hi @erwinschaap,

Thanks for your update.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.Kindly refer the screenshots.

Steps to reproduce

• Create a multi store Magento environment with some products
• Upload images for a specific product
• Import for example for the base image for each store view a different base/small/thumbnail image label
• The base/small/thumbnail image label showing in de backoffice AND in the gallery of the product in frontend are not showing the correct alt text

After importing a CSV file label is showing empty in the backend.

Hence confirming the issue.

Thanks.

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-8153 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.