Magento throws 'No such entity' when saving product with custom options

[ksenia-zlotin]

Preconditions and environment

• 2.4.3-p1, 2.4.4 (vanilla installations)
• Product must have at least one custom option
• Might be a duplicate / related to Product save issue #28364

Steps to reproduce

1. In a product with custom options, create a scheduled update and save the update
2. Once the scheduled update appears at the top of the page, edit that update
3. Update the timing of the scheduled update (move it further in the future, for example) and save this change to the update
4. Save the product itself

Expected result

Product should be saved and not lose any of the scheduled updates

Actual result

Product fails to save, error is thrown 'No such entity'

Additional information

It seems that the error stems from the product option save failing, here:
src/magento/vendor/magento/module-catalog/Model/Product/Option/Repository.php:174
The product get fetched and has no options in it at all, which causes this error.

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

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[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
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[engcom-November]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-November. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-November, here is your Magento Instance: https://cc4e1dede8b9e19758a92c2e04084c5e.instances.magento-community.engineering
Admin access: https://cc4e1dede8b9e19758a92c2e04084c5e.instances.magento-community.engineering/admin_31e9
Login: 461e9e43
Password: 2ae47befcd2e

[engcom-November]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-November. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-November, here is your Magento Instance: https://cc4e1dede8b9e19758a92c2e04084c5e.instances.magento-community.engineering
Admin access: https://cc4e1dede8b9e19758a92c2e04084c5e.instances.magento-community.engineering/admin_e196
Login: d0ea6e12
Password: cc45da26bd25

[engcom-November]

@magento give me 2.4-develop instance with edition ee

[magento-deployment-service]

Hi @engcom-November. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-November, here is your Magento Instance: https://cc4e1dede8b9e19758a92c2e04084c5e.instances.magento-community.engineering
Admin access: https://cc4e1dede8b9e19758a92c2e04084c5e.instances.magento-community.engineering/admin_d8a0
Login: 49d85f19
Password: dd986e0e7a73

[engcom-November]

Hi @ksenia-zlotin ,
Thank you for reporting and collaboration. Verified the issue on Magento 2.4-develop enterprise editions both cloud and local instance but observed below different issue when scheduling the update.
"error: : The Future Update Start Time is invalid. It can't be earlier than the current time." is displayed even after selecting valid future update date and time.

report.CRITICAL: Magento\Framework\Exception\CouldNotSaveException: The Future Update Start Time is invalid. It can't be earlier than the current time. in /var/www/html/magento2/partners-magento2ee/app/code/Magento/Staging/Model/UpdateRepository.php:218

Kindly confirm if you have observed the same issue to update the description and confirm issue.
Thank you.

[ksenia-zlotin]

@engcom-November I did not observe this "Future Update Start Time is invalid" error. I scheduled the update in the future and before that schedule has begun I would update the schedule a second time. It seems that your scheduled update started a month ago (October 11th). Perhaps that is why this different error is observed.

[engcom-November]

Thank you for the response @ksenia-zlotin .
Rechecked the issue again on Magento 2.4-develop instance with enterprise edition modules enabled and the issue is reproducible with below steps followed:

1. Created simple product with customizable option added
2. Product edit page - Scheduled new update with both start date and end date set to future dates
3. Refresh the page
4. Edit scheduled update - Change the dates to other future dates
5. Save the product
   Issue: "No such entity" error message is displayed to the user.
   Hence updating the description and confirming the issue.
   

Exception stack trace:

#2 Magento\Catalog\Model\Product\Option\Repository\Interceptor->Magento\Framework\Interception\{closure}() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:153]
#3 Magento\Catalog\Model\Product\Option\Repository\Interceptor->___callPlugins() called at [generated/code/Magento/Catalog/Model/Product/Option/Repository/Interceptor.php:68]
#4 Magento\Catalog\Model\Product\Option\Repository\Interceptor->save() called at [app/code/Magento/Catalog/Model/Product/Option/SaveHandler.php:113]
#5 Magento\Catalog\Model\Product\Option\SaveHandler->processOptionsSaving() called at [app/code/Magento/Catalog/Model/Product/Option/SaveHandler.php:84]
#6 Magento\Catalog\Model\Product\Option\SaveHandler->execute() called at [lib/internal/Magento/Framework/EntityManager/Operation/Update/UpdateExtensions.php:49]
#7 Magento\Framework\EntityManager\Operation\Update\UpdateExtensions->execute() called at [partners-magento2ee/app/code/Magento/Staging/Model/Operation/Update/UpdateEntityVersion.php:61]
#8 Magento\Staging\Model\Operation\Update\UpdateEntityVersion->execute() called at [partners-magento2ee/app/code/Magento/Staging/Model/Operation/Update.php:193]
#9 Magento\Staging\Model\Operation\Update->processUpdate() called at [partners-magento2ee/app/code/Magento/Staging/Model/Operation/Update.php:218]
#10 Magento\Staging\Model\Operation\Update->execute() called at [lib/internal/Magento/Framework/EntityManager/EntityManager.php:106]
#11 Magento\Framework\EntityManager\EntityManager->save() called at [app/code/Magento/Catalog/Model/ResourceModel/Product.php:777]
#12 Magento\Catalog\Model\ResourceModel\Product->save() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:58]
#13 Magento\Catalog\Model\ResourceModel\Product\Interceptor->___callParent() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:138]
#14 Magento\Catalog\Model\ResourceModel\Product\Interceptor->Magento\Framework\Interception\{closure}() called at [app/code/Magento/CatalogSearch/Model/Indexer/Fulltext/Plugin/Product.php:58]
#15 Magento\CatalogSearch\Model\Indexer\Fulltext\Plugin\Product->addCommitCallback() called at [app/code/Magento/CatalogSearch/Model/Indexer/Fulltext/Plugin/Product.php:28]
#16 Magento\CatalogSearch\Model\Indexer\Fulltext\Plugin\Product->aroundSave() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:135]
#17 Magento\Catalog\Model\ResourceModel\Product\Interceptor->Magento\Framework\Interception\{closure}() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:153]
#18 Magento\Catalog\Model\ResourceModel\Product\Interceptor->___callPlugins() called at [generated/code/Magento/Catalog/Model/ResourceModel/Product/Interceptor.php:194]
#19 Magento\Catalog\Model\ResourceModel\Product\Interceptor->save() called at [lib/internal/Magento/Framework/Model/AbstractModel.php:663]
#20 Magento\Framework\Model\AbstractModel->save() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:58]
#21 Magento\Catalog\Model\Product\Interceptor->___callParent() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:138]
#22 Magento\Catalog\Model\Product\Interceptor->Magento\Framework\Interception\{closure}() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:153]
#23 Magento\Catalog\Model\Product\Interceptor->___callPlugins() called at [generated/code/Magento/Catalog/Model/Product/Interceptor.php:1706]
#24 Magento\Catalog\Model\Product\Interceptor->save() called at [app/code/Magento/Catalog/Controller/Adminhtml/Product/Save.php:143]
#25 Magento\Catalog\Controller\Adminhtml\Product\Save->execute() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:58]
#26 Magento\Catalog\Controller\Adminhtml\Product\Save\Interceptor->___callParent() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:138]
#27 Magento\Catalog\Controller\Adminhtml\Product\Save\Interceptor->Magento\Framework\Interception\{closure}() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:153]
#28 Magento\Catalog\Controller\Adminhtml\Product\Save\Interceptor->___callPlugins() called at [generated/code/Magento/Catalog/Controller/Adminhtml/Product/Save/Interceptor.php:23]
#29 Magento\Catalog\Controller\Adminhtml\Product\Save\Interceptor->execute() called at [lib/internal/Magento/Framework/App/Action/Action.php:111]
#30 Magento\Framework\App\Action\Action->dispatch() called at [app/code/Magento/Backend/App/AbstractAction.php:151]
#31 Magento\Backend\App\AbstractAction->dispatch() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:58]
#32 Magento\Catalog\Controller\Adminhtml\Product\Save\Interceptor->___callParent() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:138]
#33 Magento\Catalog\Controller\Adminhtml\Product\Save\Interceptor->Magento\Framework\Interception\{closure}() called at [app/code/Magento/Backend/App/Action/Plugin/Authentication.php:145]
#34 Magento\Backend\App\Action\Plugin\Authentication->aroundDispatch() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:135]
#35 Magento\Catalog\Controller\Adminhtml\Product\Save\Interceptor->Magento\Framework\Interception\{closure}() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:153]
#36 Magento\Catalog\Controller\Adminhtml\Product\Save\Interceptor->___callPlugins() called at [generated/code/Magento/Catalog/Controller/Adminhtml/Product/Save/Interceptor.php:32]
#37 Magento\Catalog\Controller\Adminhtml\Product\Save\Interceptor->dispatch() called at [lib/internal/Magento/Framework/App/FrontController.php:245]
#38 Magento\Framework\App\FrontController->getActionResponse() called at [lib/internal/Magento/Framework/App/FrontController.php:212]
#39 Magento\Framework\App\FrontController->processRequest() called at [lib/internal/Magento/Framework/App/FrontController.php:147]
#40 Magento\Framework\App\FrontController->dispatch() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:58]
#41 Magento\Framework\App\FrontController\Interceptor->___callParent() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:138]
#42 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [lib/internal/Magento/Framework/Interception/Interceptor.php:153]
#43 Magento\Framework\App\FrontController\Interceptor->___callPlugins() called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:23]
#44 Magento\Framework\App\FrontController\Interceptor->dispatch() called at [lib/internal/Magento/Framework/App/Http.php:116]
#45 Magento\Framework\App\Http->launch() called at [generated/code/Magento/Framework/App/Http/Interceptor.php:23]
#46 Magento\Framework\App\Http\Interceptor->launch() called at [lib/internal/Magento/Framework/App/Bootstrap.php:264]
#47 Magento\Framework\App\Bootstrap->run() called at [pub/index.php:30]
</pre> [] []```

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-7038 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-November. Thank you for verifying the issue.
Issue Available: @engcom-November, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

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[Quazz]

Same thing happens when using "Save & Duplicate" on a product with custom options on 2.4.5

[shomiadarshlt]

@magento I am working on this.

[saketjiva]

Hi Team ,

I am facing same issue while saving the product with custom options programmatically, please let me know if this is fixed, and what is the fix?

Thank you !!