Template file retrieving should be store scoped

[alexmtch]

Preconditions (*)

1. Magento 2.3.6 or lower (maybe greater)

Steps to reproduce (*)

Setup Multiple Stores/websites in Magento
Create 2 different Stock Alert Email Templates for each store (Marketing - Communications - Email Templates - Add New Template)
Enable Product Alerts and Apply the newly created templates for each Store
Stores - Configuration - Catalog - Catalog - Product Alerts - Stock Alert Email Template - Set the new template created for new Store view scope , "Allow Alert When Product Comes Back in Stock" - Yes
Default Scope: Product Alerts Run Settings - Give the Start time and Save Configuration
Change the Scope of Store View to another Store view and apply other newly created template and save the configuration
Reindex and clear cache
Admin - Add a new Product - Set the Product to Out Of Stock and Save
Front-end - New Store website (for ex: France website) - Sign in as customer - Product Details page - Click on "Notify me when this product is in stock"
Open the same Product in different Store (for ex: Germany website) - Sign in as same customer - Product Details page - Click on "Notify me when this product is in stock"
Admin - Edit the same product and Set the stock status to "In Stock" and Save
Run the Cron > php bin/magento cron:run
Verify emails of both the Stores

Expected result (*)

1. Each email should have the right template

Actual result (*)

1. Only the first processed store template is serving

Workaround

I found out that it's caused by \Magento\Framework\View\Element\Template\File\Resolver::getTemplateFileName
In this case, the $key to store the template and avoid multiple times the same process to run is the concatenation of the template identifier with params given by \Magento\Framework\View\Element\Template.

In this case i recommend in \Magento\Framework\View\Element\Template::getTemplateFile to add in parameters the store id in parameters by this way :

$params = ['module' => $this->getModuleName()];
could be

$params = [
            'module' => $this->getModuleName(),
            'store_id' => $this->_storeManager->getStore()->getId()
        ];

or

$store = $this->_storeManager->getStore();
        $params = [
            'module' => $this->getModuleName(),
            'store_id' => $store ? $store->getId() : \Magento\Store\Model\Store::DEFAULT_STORE_ID
        ];

---

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

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[m2-assistant]

Hi @engcom-Delta. Thank you for working on this issue.
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[engcom-Delta]

Hi @alexmtch,

Please provide more clarity on the step# 'Run the catalog_product_alert CRON'. How to run the alert CRON?
Hence added the label 'Needs Update'

Thanks

[alexmtch]

Hi @engcom-Delta You could run cron job from magento by following this documentation

This cron job is provided by the module Magento_ProductAlert. You could use tools like bin/magento or magerun to help you to run the cron individually.

[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-November]

Verified the issue on Magento 2.4-develop branch and the issue is not reproducible:
Steps performed:

1. Setup Multiple Stores/websites Ref link
2. Create 2 different templates for each store for the template (Marketing - Communications - Email Templates - Add New Template)
3. Enable Product Alerts and Apply the newly created templates for each Store
   Stores - Configuration - Catalog - Catalog - Product Alerts - Stock Alert Email Template - Set the new template created for new Store view scope , "Allow Alert When Product Comes Back in Stock" - Yes
4. Default Scope: Product Alerts Run Settings - Give the Start time and Save Configuration
5. Change the Scope of Store View to another Store view and apply other newly created template and save the configuration
6. Reindex and clear cache
7. Admin - Add a new Product - Set the Product to Out Of Stock and Save
8. Front-end - New Store website (for ex: France website) - Sign in as customer - Product Details page - Click on "Notify me when this product is in stock"
9. Open the same Product in different Store (for ex: Germany website) - Sign in as same customer - Product Details page - Click on "Notify me when this product is in stock"
10. Admin - Edit the same product and Set the stock status to "In Stock" and Save
11. Run the Cron > php bin/magento cron:run
12. Verify emails of both the Stores - No issue: Different templates are applied to both the stores in the emails
    

@alexmtch , kindly recheck the issue on Magento 2.4-develop branch and provide missing steps if any if the issue is still reproducible.
Thank you.