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zendesk_dashboards.dashboard.lookml
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zendesk_dashboards.dashboard.lookml
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- dashboard: zendesk_overview
title: Zendesk Overview
layout: newspaper
elements:
- title: Total Tickets
name: Total Tickets
model: zendesk_block
explore: ticket
type: single_value
fields:
- ticket.count
sorts:
- ticket.count desc
limit: 500
query_timezone: America/Los_Angeles
custom_color_enabled: false
custom_color: forestgreen
show_single_value_title: true
show_comparison: false
comparison_type: value
comparison_reverse_colors: false
show_comparison_label: true
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
row: 0
col: 0
width: 5
height: 3
- title: Noisiest Customers
name: Noisiest Customers
model: zendesk_block
explore: ticket
type: looker_column
fields:
- ticket.count
- organization.name
filters:
organization.name: "-NULL"
sorts:
- ticket.count desc
limit: 10
query_timezone: America/Los_Angeles
stacking: ''
show_value_labels: true
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: false
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
colors:
- 'palette: Mixed Dark'
series_colors: {}
show_dropoff: false
listen:
Ticket Created: ticket.created_date
row: 6
col: 0
width: 11
height: 7
- title: Tickets by Day and Time
name: Tickets by Day and Time
model: zendesk_block
explore: ticket
type: table
fields:
- ticket.count
- ticket.create_time_of_day_tier
- ticket.created_day_of_week
pivots:
- ticket.created_day_of_week
fill_fields:
- ticket.created_day_of_week
sorts:
- ticket.create_time_of_day_tier
- ticket.created_day_of_week
limit: 20
total: true
row_total: right
query_timezone: America/Los_Angeles
show_view_names: false
show_row_numbers: false
truncate_column_names: false
hide_totals: false
hide_row_totals: false
table_theme: gray
limit_displayed_rows: false
enable_conditional_formatting: true
conditional_formatting_include_totals: false
conditional_formatting_include_nulls: false
stacking: ''
show_value_labels: true
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
colors:
- 'palette: Mixed Dark'
series_colors: {}
show_dropoff: false
series_types: {}
conditional_formatting:
- type: low to high
value:
background_color:
font_color:
palette:
name: White to Green
colors:
- "#FFFFFF"
- "#4FBC89"
bold: false
italic: false
strikethrough: false
fields:
listen:
Ticket Created: ticket.created_date
row: 13
col: 0
width: 13
height: 6
- title: Top Agents by Tickets Solved
name: Top Agents by Tickets Solved
model: zendesk_block
explore: ticket
type: looker_bar
fields:
- assignee.name
- ticket.count_solved_tickets
sorts:
- ticket.count_solved_tickets desc
limit: 10
column_limit: 50
stacking: ''
show_value_labels: true
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: false
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
colors:
- 'palette: Mixed Dark'
series_colors: {}
series_types: {}
listen:
Ticket Created: ticket.created_date
row: 21
col: 13
width: 11
height: 11
- title: Agent Ticket Performance
name: Agent Ticket Performance
model: zendesk_block
explore: ticket
type: looker_column
fields:
- ticket.avg_days_to_solve
- ticket.count
- assignee.name
filters:
assignee.name: "-NULL"
sorts:
- assignee.name
limit: 500
query_timezone: America/Los_Angeles
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: false
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
y_axes:
- label: ''
maxValue:
minValue:
orientation: left
showLabels: true
showValues: true
tickDensity: default
tickDensityCustom: 5
type: linear
unpinAxis: false
valueFormat:
series:
- id: ticket.avg_days_to_solve
name: Ticket Avg Days to Solve
axisId: ticket.avg_days_to_solve
- label:
maxValue:
minValue:
orientation: right
showLabels: true
showValues: true
tickDensity: default
tickDensityCustom: 5
type: linear
unpinAxis: false
valueFormat:
series:
- id: ticket.count
name: Ticket Count
axisId: ticket.count
series_types:
ticket.avg_days_to_solve: line
listen:
Ticket Created: ticket.created_date
row: 21
col: 0
width: 13
height: 11
- title: Tickets in 30 Days
name: Tickets in 30 Days
model: zendesk_block
explore: ticket
type: single_value
fields:
- ticket.count
filters:
ticket.created_date: 30 days
sorts:
- ticket.count desc
limit: 500
query_timezone: America/Los_Angeles
custom_color_enabled: false
custom_color: forestgreen
show_single_value_title: true
show_comparison: false
comparison_type: value
comparison_reverse_colors: false
show_comparison_label: true
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
row: 3
col: 5
width: 5
height: 3
- title: Tickets in 90 Days
name: Tickets in 90 Days
model: zendesk_block
explore: ticket
type: single_value
fields:
- ticket.count
filters:
ticket.created_date: 90 days
sorts:
- ticket.count desc
limit: 500
query_timezone: America/Los_Angeles
custom_color_enabled: false
custom_color: forestgreen
show_single_value_title: true
show_comparison: false
comparison_type: value
comparison_reverse_colors: false
show_comparison_label: true
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
row: 3
col: 0
width: 5
height: 3
- title: Averages
name: Averages
model: zendesk_block
explore: ticket
type: looker_column
fields:
- ticket.avg_days_to_solve
- ticket.created_month
- ticket_history_facts.avg_number_of_assignee_changes
- number_of_reopens.avg_number_of_reopens
fill_fields:
- ticket.created_month
sorts:
- ticket.created_month
limit: 500
column_limit: 50
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: false
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
y_axes:
- label: ''
maxValue:
minValue:
orientation: left
showLabels: true
showValues: true
tickDensity: default
tickDensityCustom: 5
type: linear
unpinAxis: false
valueFormat:
series:
- id: ticket_history_facts.avg_number_of_assignee_changes
name: Ticket Avg Number of Assignee Changes
axisId: ticket_history_facts.avg_number_of_assignee_changes
- id: number_of_reopens.avg_number_of_reopens
name: Ticket Avg Number of Reopens
axisId: number_of_reopens.avg_number_of_reopens
- label:
maxValue:
minValue:
orientation: right
showLabels: true
showValues: true
tickDensity: default
tickDensityCustom: 5
type: linear
unpinAxis: false
valueFormat:
series:
- id: ticket.avg_days_to_solve
name: Ticket Avg Days to Solve
axisId: ticket.avg_days_to_solve
column_spacing_ratio:
column_group_spacing_ratio:
colors:
- 'palette: Mixed Dark'
series_colors: {}
series_types:
ticket.avg_days_to_solve: line
listen:
Ticket Created: ticket.created_date
row: 0
col: 10
width: 14
height: 6
- title: Tickets Over Time
name: Tickets Over Time
model: zendesk_block
explore: ticket
type: looker_column
fields:
- ticket.count
- ticket.is_solved
- ticket.created_month
pivots:
- ticket.is_solved
fill_fields:
- ticket.is_solved
- ticket.created_month
sorts:
- ticket.is_solved 0
- ticket.count desc 0
limit: 500
query_timezone: America/Los_Angeles
stacking: normal
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: false
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
x_axis_reversed: false
y_axis_reversed: false
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
show_row_numbers: true
truncate_column_names: false
hide_totals: false
hide_row_totals: false
table_theme: editable
enable_conditional_formatting: false
conditional_formatting_include_totals: false
conditional_formatting_include_nulls: false
series_types: {}
colors:
- 'palette: Mixed Dark'
series_colors: {}
series_labels:
No - ticket.count: Open
Yes - ticket.count: Solved
column_group_spacing_ratio:
listen:
Ticket Created: ticket.created_date
row: 6
col: 11
width: 13
height: 7
- title: Stale Tickets
name: Stale Tickets
model: zendesk_block
explore: ticket
type: table
fields:
- ticket.id
- ticket.created_date
- ticket.priority
- ticket.status
- ticket_history_facts.number_of_assignee_changes
- ticket.last_updated_date
- ticket.days_since_updated
filters:
ticket.is_solved: 'No'
ticket.created_date: before 30 days ago
ticket.status: "-deleted"
sorts:
- ticket.days_since_updated desc
limit: 10
query_timezone: America/Los_Angeles
show_view_names: false
show_row_numbers: true
truncate_column_names: true
hide_totals: false
hide_row_totals: false
table_theme: gray
limit_displayed_rows: false
enable_conditional_formatting: false
conditional_formatting_include_totals: false
conditional_formatting_include_nulls: false
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
x_axis_reversed: false
y_axis_reversed: false
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
conditional_formatting:
- type: low to high
value:
background_color:
font_color:
palette:
name: Red to Yellow to Green
colors:
- "#F36254"
- "#FCF758"
- "#4FBC89"
bold: false
italic: false
strikethrough: false
fields:
row: 13
col: 13
width: 11
height: 6
- title: Not Responded Open Tickets
name: Not Responded Open Tickets
model: zendesk_block
explore: ticket
type: single_value
fields:
- ticket_comment.count
filters:
ticket.is_responded_to: 'No'
ticket.is_solved: 'No'
sorts:
- ticket_comment.count desc
limit: 500
custom_color_enabled: false
custom_color: forestgreen
show_single_value_title: true
show_comparison: false
comparison_type: value
comparison_reverse_colors: false
show_comparison_label: true
show_view_names: true
show_row_numbers: true
truncate_column_names: false
hide_totals: false
hide_row_totals: false
table_theme: editable
limit_displayed_rows: false
enable_conditional_formatting: false
conditional_formatting_include_totals: false
conditional_formatting_include_nulls: false
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
x_axis_reversed: false
y_axis_reversed: false
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
row: 0
col: 5
width: 5
height: 3
- name: Agent Performance
type: text
title_text: Agent Performance
row: 19
col: 0
width: 24
height: 2
filters:
- name: Ticket Created
title: Ticket Created
type: field_filter
default_value: '2016'
allow_multiple_values: true
required: false
model: zendesk_block
explore: ticket
listens_to_filters: []
field: ticket.created_date
- dashboard: zendesk_agent_performance
title: Zendesk Agent Performance
layout: newspaper
elements:
- title: Tickets in 90 Days
name: Tickets in 90 Days
model: zendesk_block
explore: ticket
type: single_value
fields:
- ticket.count
filters:
ticket.created_date: 90 days
sorts:
- ticket.count desc
limit: 500
query_timezone: America/Los_Angeles
custom_color_enabled: false
custom_color: forestgreen
show_single_value_title: true
show_comparison: false
comparison_type: value
comparison_reverse_colors: false
show_comparison_label: true
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
listen:
Agent Name: assignee.name
row: 3
col: 0
width: 5
height: 3
- title: Averages
name: Averages
model: zendesk_block
explore: ticket
type: looker_column
fields:
- ticket.avg_days_to_solve
- ticket.created_month
- ticket_history_facts.avg_number_of_assignee_changes
- number_of_reopens.avg_number_of_reopens
fill_fields:
- ticket.created_month
sorts:
- ticket.created_month
limit: 500
column_limit: 50
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: false
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
y_axes:
- label: ''
maxValue:
minValue:
orientation: left
showLabels: true
showValues: true
tickDensity: default
tickDensityCustom: 5
type: linear
unpinAxis: false
valueFormat:
series:
- id: ticket_history_facts.avg_number_of_assignee_changes
name: Ticket Avg Number of Assignee Changes
axisId: ticket_history_facts.avg_number_of_assignee_changes
- id: number_of_reopens.avg_number_of_reopens
name: Ticket Avg Number of Reopens
axisId: number_of_reopens.avg_number_of_reopens
- label:
maxValue:
minValue:
orientation: right
showLabels: true
showValues: true
tickDensity: default
tickDensityCustom: 5
type: linear
unpinAxis: false
valueFormat:
series:
- id: ticket.avg_days_to_solve
name: Ticket Avg Days to Solve
axisId: ticket.avg_days_to_solve
column_spacing_ratio:
column_group_spacing_ratio:
colors:
- 'palette: Mixed Dark'
series_colors: {}
series_types:
ticket.avg_days_to_solve: line
listen:
Agent Name: assignee.name
Ticket Created: ticket.created_date
row: 0
col: 10
width: 14
height: 6
- title: Total Tickets
name: Total Tickets
model: zendesk_block
explore: ticket
type: single_value
fields:
- ticket.count
sorts:
- ticket.count desc
limit: 500
query_timezone: America/Los_Angeles
custom_color_enabled: false
custom_color: forestgreen
show_single_value_title: true
show_comparison: false
comparison_type: value
comparison_reverse_colors: false
show_comparison_label: true
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
listen:
Agent Name: assignee.name
row: 0
col: 0
width: 5
height: 3
- title: Not Responded Open Tickets
name: Not Responded Open Tickets
model: zendesk_block
explore: ticket
type: single_value
fields:
- ticket_comment.count
filters:
ticket.is_responded_to: 'No'
ticket.is_solved: 'No'
sorts:
- ticket_comment.count desc
limit: 500
custom_color_enabled: false
custom_color: forestgreen
show_single_value_title: true
show_comparison: false
comparison_type: value
comparison_reverse_colors: false
show_comparison_label: true
show_view_names: true
show_row_numbers: true
truncate_column_names: false
hide_totals: false
hide_row_totals: false
table_theme: editable
limit_displayed_rows: false
enable_conditional_formatting: false
conditional_formatting_include_totals: false
conditional_formatting_include_nulls: false
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
x_axis_reversed: false
y_axis_reversed: false
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
listen:
Agent Name: assignee.name
row: 0
col: 5
width: 5
height: 3
- title: Tickets in 30 Days
name: Tickets in 30 Days
model: zendesk_block
explore: ticket
type: single_value
fields:
- ticket.count
filters:
ticket.created_date: 30 days
sorts:
- ticket.count desc
limit: 500
query_timezone: America/Los_Angeles
custom_color_enabled: false
custom_color: forestgreen
show_single_value_title: true
show_comparison: false
comparison_type: value
comparison_reverse_colors: false
show_comparison_label: true
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
listen:
Agent Name: assignee.name
row: 3
col: 5
width: 5
height: 3
- title: Avg Minutes to First Response
name: Avg Minutes to First Response
model: zendesk_block
explore: ticket
type: looker_bar
fields:
- assignee.agent_comparitor
- ticket.avg_minutes_to_response
filters:
assignee.agent_select: ''
sorts:
- assignee.agent_comparitor desc
limit: 500
column_limit: 50
query_timezone: America/Los_Angeles
stacking: ''
show_value_labels: true
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: false
limit_displayed_rows: false