Client Panel - ticket details - incorrect "Due date"

[darkoor]

• Faveo Version : Community 1.10.3
• PHP version : 7.2.11
• Database Driver & Version : MySQL 5.6.36
• Server specification : Linux kernel 4.4.89

Description:

When I view ticket details on the Client Panel page see incorrect date "Due date" - "01/01/1970 02:00:00" . Created date is correct.

In Dashboard / Agent Panel when I view the same ticket I see correct due date - "30/11/2018 13:53:30"

Steps To Reproduce:

1. Client Panel - login in and create new ticket.
2. View new ticket details - check due date value.
3. Admin/Agent Panel - log in and next view above ticket details - check due date value.
4. Compare both due date values.

Downloaded from

• master-branch

• development-branch

• release-tag

[darkoor]

Today I have created new ticket with abnormal due date: 13.03.2018 (SLA 12 hours).

I don't understand this.

[darkoor]

What about this ?

[bhanu2217]

To do:

• Check there is time zone field for users, agents, admin in their profile
• Check if there is time zone defined at system level. System time zone is used in places where user is not logged in
• While saving things to database, convert time zone from user time to UTC
• While retrieving data from database, convert time zone from UTC to use time zone
• Display date time in a format throughout the system, that is defined at system level. In the above issue SLA data time is in a different format compared to create date and last response

The above functionality should be implemented throughout the system at central level