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Update resume
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‎content/_index.md‎

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Welcome to the internet home of Alex Kraker.
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* [/about](/about) A little about me
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* [/projects](/projects) My projects or projects I've contributed too
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* [/blog](/blog) Sometimes blogger
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* [/notes](https://kraker.github.io/notes/) Extensive notetaking in the
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style of [zettelkasten](https://kraker.github.io/notes/20210209083017-zettelkasten/) for research
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* [GitHub](https://github.com/kraker)
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* [LinkedIn](https://linkedin.com/in/alexkraker)
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Contact
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* [/mail](mailto:alex@alexkraker.com)
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Interested in working with me?\
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Somewhat outdated [/resume](/resume). (Update coming soon!)
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See my current [/resume](/resume), updated August 2025.

‎content/about/index.md‎

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## Me in 60 Seconds
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2020
## Me in 5 minutes
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-->
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-->
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Interested in working with me?\
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See my current [/resume](/resume), updated August 2025.

‎content/resume/Alex_Kraker_Resume-old.md‎

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---
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title: Resume
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date: 2023-09-02
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draft: false
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---
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_Download this resume as a [PDF](alexkraker_resume_2024-03-03.pdf)._
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# Alex Kraker
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+1 303 519 0703 | alex@alexkraker.com |
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[linkedin.com/in/alexkraker](https://linkedin.com/in/alexkraker) |
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[github.com/kraker](https://github.com/kraker)
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---
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Dedicated problem solver with over 5 years of experience as a Linux System
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Administrator and Systems Engineer. Proficiently managed and ensured the uptime
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of 800+ cloud servers, consistently achieving an SLA uptime of 99.5% or better
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and 99.95% or better for high-availability systems. Recognized as an Ansible
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automation subject matter expert (SME), proficient Kubernetes administrator, and
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seasoned Jenkins CI administrator, having contributed over 10,000 lines of
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code across 10 diverse projects, including 4 successful 'greenfield' initiatives
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that supported core infrastructure.
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## Skills
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* **Linux System Administrator**
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* Red Hat Enterprise Linux, CentOS, Rocky Linux, CloudLinux
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* SUSE Linux Enterprise Server
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* Ubuntu Server
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* Pacemaker cluster resource manager
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* **Systems Engineer**
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* Ansible
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* Jenkins CI
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* GitHub Actions
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* Docker
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* Kubernetes
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* Computer networking
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* Cybersecurity
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* Cloud computing: AWS, Azure, GCP
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* Virtualization: Proxmox VE, OpenStack, Virtuozzo
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* Scripting: Bash, Python, and PowerShell
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## Experience
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### Linux System Administrator
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[Avvale](https://www.avvale.com) | Tulsa, OK\
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_March 2022 -- Present_
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* Primary author or key contributor of CaC type deployment automation supporting
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both Linux and Windows server infrastructure using Ansible and Jenkins CI.
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Projects supporting critical infrastructure include: Sudoers configuration
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deployment, local user management and LDAP configuration, SSH key rotation and
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SSH configuration deployment, Linux and Windows server onboarding, Linux and
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Windows patch automation, among others.
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* Managed, configured, and optimized Red Hat, SUSE, and Ubuntu servers across
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AWS, Azure, and GCP cloud platforms in day to day operations. Including
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diagnosing performance related issues, configure or resolve file permissions
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issues, boot failures, storage configuration and management with LVM, NFS
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server and client configuration management and troubleshooting, diagnose and
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resolve service failures, troubleshoot network connectivity issues, PAM
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configuration and user access management, diagnose and resolve failed patches,
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updates, and Enterprise Linux-related subscription issues.
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* Configured and maintained Pacemaker clusters on both SUSE and RedHat Enterprise
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Linux for high-availability SAP solutions.
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* Primary engineer and architect of a Teleport cluster deployment for IdM built
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in Kubernetes on AWS EKS.
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* Developed custom scripted solutions in Bash and PowerShell, highlights include
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IBM DB2 database backups on GCP, Prometheus & Grafana integrations for
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monitoring & alerting, and Windows server onboarding.
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* Cloud network troubleshooting and configuration & management of both Fortigate
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and CheckPoint NGFW virtual cloud appliances. Experience with implementing
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firewall policy rules and ACLs, diagnosing and resolving network reachability
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issues, patching and upgrading of virtual firewall appliances, troubleshooting
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and resolving site-to-site VPN connectivity issues.
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### Managed Hosting Analyst I & II
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[InMotion Hosting](https://www.inmotionhosting.com/) | Denver, CO\
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_April 2021 -- February 2022_
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* Oversaw, configured, optimized, and resolved issues on Linux web-hosting
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servers, primarily cPanel-based and running LAMP stacks on CentOS or
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CloudLinux.
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* Proficiently installed, configured, and optimized a range of software and
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systems, including Nginx, Apache, LightSpeed HTTPD, MySQL, PostgreSQL,
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Varnish, PHP, BIND, FTP servers, Exim SMTP server, Dovecot IMAP server,
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cPanel, ConfigServer Security and Firewall (CSF), Advanced Policy
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Firewall (APF), and Cisco ASA Firewall.
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* Leveraged virtualization technologies like OpenStack and Virtuozzo.
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* Managed, troubleshot, and optimized PHP-based Content Management Systems, such
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as WordPress, Drupal, Joomla, and Magento.
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* Co-authored the "Jr. Linux Sysadmin Pipeline" program to enhance the skills
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development of aspiring Linux Sysadmins.
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* Acted as an escalation point for Sales, Advanced Support, and Technical
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Support teams.
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### Advanced Product Support Specialist
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[InMotion Hosting](https://www.inmotionhosting.com/) | Denver, CO\
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_September 2020 -- April 2021_
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* Provided advanced support as a Jr. Linux System Administrator for standalone
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cPanel web servers, both on dedicated hardware and in virtualized environments.
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* Served as the escalation point for Technical Support Specialists.
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* Contributed as an internal knowledge base editor and consultant, facilitating
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the migration of the entire internal knowledge base to Zendesk "Guide."
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### Technical Support Specialist & Technical Support Specialist Expert
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[InMotion Hosting](https://www.inmotionhosting.com/) | Denver, CO\
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_November 2019 -- September 2020_
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* Excelled as a first-tier technical support expert for shared web-hosting and
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standalone cPanel web servers in a virtualized environment.
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* Managed the "Temporary Remote Helpdesk," providing support for remote
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connectivity issues, RDP, and VOIP troubleshooting, with hands-on resolution
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for both Windows and macOS systems. Played a crucial role in resolving network
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connectivity problems during the abrupt transition to remote work due to the
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COVID-19 Pandemic.
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* Trusted internal knowledge base editor.
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## Volunteer Experience
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* [PaperStreet](https://github.com/paperstreetco)\
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Co-Founder | _May 2022 -- Present_\
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Open Source project to facilitate professional and skills development for
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IT practitioners and system administrators.
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* [Linux Upskill Challenge](https://linuxupskillchallenge.org/)\
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Contributor & Linux Mentor | _May 2023 -- Present_\
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Technical editor and volunteer Linux mentor on community Discord.
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## Certifications
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* [CompTIA Network+ Certification](https://www.credly.com/badges/cd704cc2-d049-420d-a2aa-068e8bb34c91/public_url)\
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_March 2022 -- February 2027_
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* [CompTIA Security+ Certification](https://www.credly.com/badges/2c5df295-3311-4d10-a03e-76d2980e8be2/public_url)\
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_February 2024 -- February 2027_
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## Hobbies & Interests
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Musician: piano, fiddle & composition, programming, open source, adventure,
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travel, health and fitness, sustainability, activism, science, innovation,
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technology, entrepreneurship.
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---
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+1 303 519 0703 | alex@alexkraker.com |
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[linkedin.com/in/alexkraker](https://linkedin.com/in/alexkraker) |
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[github.com/kraker](https://github.com/kraker)
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