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Merge branch 'ServiceNowDevProgram:main' into main
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‎.gitignore‎

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.DS_Store

‎Attachments/CSVParser/script.js‎

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/********************************************************************************/
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Input:
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attachmentQuery - Pass sysId CSV attachment
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Output:
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converted into object from CSV
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/********************************************************************************/
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function parseCSVFile(sysId) {
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var attachmentRecord = new GlideRecord("sys_attachment");
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attachmentRecord.get(sysId);
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attachmentRecord.query();
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if (attachmentRecord.next()) {
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var stringUtil = new GlideStringUtil();
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var sysAttachment = new GlideSysAttachment();
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var bytesData = sysAttachment.getBytes(attachmentRecord);
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var encData = stringUtil.base64Encode(bytesData);
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var decData = stringUtil.base64Decode(encData) + '';
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var delimiter = ',';
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var quoteCharacter = '"';
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var csvArray = decData.split("\r\n");
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var index = 0
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var result = [];
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for (index = 0; index < csvArray.length; index++) {
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var row = csvArray[index];
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if (row) {
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var csvParser = new sn_impex.CSVParser().parseLineToArray(row, delimiter, quoteCharacter);
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var rowObject = {};
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for (var i = 0; i < csvParser.length; i++) {
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rowObject['column' + (i + 1)] = csvParser[i];
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}
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result.push(rowObject);
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}
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}
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return result;
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}
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}

‎Attachments/Create Attachments/Create attachment via script.js‎

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//It can be used within a Business Rule - After Insert
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(function executeRule(current, previous /*null when async*/) {
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insertAttachment();
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})(current, previous);
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function insertAttachment() {
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var gsa = new GlideSysAttachment();
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var attachmentId = gsa.write(current, "fileName.txt", 'text/plain', "some data");
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}

‎Attachments/Create Attachments/readme.md‎

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## Create an Attachment via script
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You can create a Business Rule (ie: After Insert) to automatically create an Attachment.
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In this example we're creating a text file containing 'some data'.
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The file name is 'fileName.txt'

‎Attachments/Delete RITM Attachment/deleteattachment.js‎

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// To automatically delete RITM attachment, when an attachment is deleted on SCTASK.
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// Create a After Business Rule, and set business rule condition as Table name is "sctask", so that when an attachment is deleted on SCTASK, this business rule will run.
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// Create a After Delete Business Rule on sys_attachment table, and set business rule condition as Table name is "sctask", so that when an attachment is deleted on SCTASK, this business rule will run.
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var gr = new GlideRecord("sys_attachment");
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var task = new GlideRecord('sc_task');
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if (task.get(current.table_sys_id)) {
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gr.addEncodedQuery("table_name=sc_req_item^table_sys_id=" + task.request_item.sys_id + "^file_nameSTARTSWITH" + current.file_name);
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gr.query();
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if(gr.next())
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//gr.deleteRecord();
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var glideAttachment = new GlideRecord("sys_attachment");
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var glideTask = new GlideRecord('sc_task');
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if (glideTask.get(current.table_sys_id)) {
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glideAttachment.addEncodedQuery("table_name=sc_req_item^table_sys_id=" + glideTask.request_item.sys_id + "^file_name=" + current.file_name);
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glideAttachment.query();
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if(glideAttachment.next())
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var attachment = new GlideSysAttachment();
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attachment.deleteAttachment(gr.getValue("sys_id"));
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attachment.deleteAttachment(glideAttachment.getValue("sys_id"));
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}
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})(current, previous);

‎Attachments/ExportRecordsAnyFormat/exportRecords.js‎

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/*****************************************************************************************/
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/*
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INPUT:
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tableName - Name of table whose records need to be exported
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recordId - sys_id of the record where the exported attachment should be uploaded
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OUTPUT:
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status - HTTP status of export
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200 = Successfully exported
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Access - The user should have required access/roles to read the exported tables, and write to the record where the file will be attached
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Authentication option #1 - preferred
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Create a Basic Auth credential record and insert the sys_id of the Credential record in the script below
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Note: Create 2 system properties to store the user_name and password of a web service access user
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Authentication option #2 - less secure
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Create 2 system properties to store the user_name and password of a web service access user
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pdf.export.user.id - user_name of the web service only access user
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pdf.export.user.password - password of the user
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The user should have required access to read the exported tables
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/*****************************************************************************************/
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*/
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function exportRecords(tableName, recordId, recordQuery, recordView, dataType, fileName) {
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var response;
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url = gs.getProperty('glide.servlet.uri') + tableName + '.do?'+ dataType + '&sysparm_query=' + recordQuery + '&sysparm_view='+recordView;
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}
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restMessage.setEndpoint(url);
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restMessage.setBasicAuth(gs.getProperty('pdf.export.user.id'), gs.getProperty('pdf.export.user.password'));
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//Authentication option #1 - preferred
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var credentialID = "ef43c6d40a0a0b5700c77f9bf387afe3"; //SYSID of the Credential record, REPLACE VALUE FROM YOUR INSTANCE
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var provider = new sn_cc.StandardCredentialsProvider();
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var credential = provider.getCredentialByID(credentialID);
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restMessage.setBasicAuth(credential.getAttribute("user_name"), credential.getAttribute("password"));
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//Authentication option #2 - less secure
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//restMessage.setBasicAuth(gs.getProperty('pdf.export.user.id'), gs.getProperty('pdf.export.user.password'));
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restMessage.saveResponseBodyAsAttachment(tableName, recordId, fileName);
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response = restMessage.execute();
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status = response.getStatusCode();

‎Attachments/ExportRecordsAnyFormat/readme.md‎

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The snippet can be used to export records from any table and then attach on another record. You could export records in any of the these formats (CSV, XLS, XLSX, PDF, JSON, XML, XSD, SCHEMA, RSS) from any table view based on an encoded query. If required, the attachment can be send out to users through a notification (with check include attachments).
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The snippet can be used to export records from any table and then attach on another record. Records can be exported records from any table view based on an encoded query in any of the these formats: CSV, XLS, XLSX, PDF, JSON, XML, XSD, SCHEMA, RSS. If required, the attachment can be send out to users through a notification (with check include attachments).
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Sample Usage:
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#### Access & Authentication
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A user with web service access and read access to the data needs to be present in the instance. The user must also have write access to the record where the file will be attached.
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//Export all active incidents from the ESS view into XLSX format
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In the script there are two options for authentication:
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1. [Credentials](https://docs.servicenow.com/en-US/bundle/vancouver-platform-security/page/product/credentials/reference/credentials-getting-started.html) - preferred
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2. Using system properties to store username and password - less secure
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#### Input Format
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- tableName: Name of table whose records need to be exported
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- recordId: sys_id of the record where the exported attachment should be uploaded, this record must exist on the same table
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- recordQuery: encoded query to access the required records. For PDF files, you should only pass sys_id eg: sys_id=b3f076504750210042bd757f2ede273f
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- recordView: Specify the required view, Pass empty string for default view eg: ess, portal,
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- dataType: The required export format - Supported formats eg CSV, XLS, EXCEL, XLSX, PDF, JSONv2, XML, XSD, SCHEMA, RSS
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- fileName: Name of exported file along with its extension eg fileName.csv, fileName.json
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EXAMPLE: ```gs.print(exportRecords(tableName, recordId, recordQuery, recordView, dataType, fileName));```
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### Sample Usage
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#### Export all active incidents from the ESS view into XLSX format
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```javascript
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gs.print(exportRecords('incident', 'b3f076504750210042bd757f2ede273f', 'active=true', 'ess', 'XLSX', 'Active Incidents.xlsx'));
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```
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//Export all active incident from the defaut view in JSON format
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#### Export all active incident from the default view in JSON format
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```javascript
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gs.print(exportRecords('incident', 'b3f076504750210042bd757f2ede273f', 'active=true', '', 'JSONv2', 'Active Incidents.json'));
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```
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//Export a record into PDF
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#### Export a record into PDF
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```javascript
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gs.print(exportRecords('incident', 'b3f076504750210042bd757f2ede273f', 'sys_id=b3f076504750210042bd757f2ede273f', '', 'PDF', 'record.pdf'));
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```
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‎Attachments/Send Attachment to MID Server/Send Attachment to MID Server.js‎

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var AttachmentSftpUtils = Class.create();
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AttachmentSftpUtils.prototype = {
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initialize: function () {
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// Set up the Packages references
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this.File = Packages.java.io.File;
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this.FileOutputStream = Packages.java.io.FileOutputStream;
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//get the parameters
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this.relativeUrl = probe.getParameter("relativeUrl");
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this.domain = probe.getParameter("httpDomain");
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this.midlogs = probe.getParameter("MidLogs");
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this.filename = probe.getParameter("filename");
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this.midserverfilepath = probe.getParameter("midserverpath");
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this.midserverfilename = probe.getParameter("filename");
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//this.deleteAfterUpload = probe.getParameter("deleteAfterUpload");
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this.SnowMidUserName = probe.getParameter("SnowMidUsername");
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this.SnowMidPassword = probe.getParameter("SnowMidPassword");
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//sftp
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this.targetServer = probe.getParameter('sftpTargetServer');
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this.targetUsername = probe.getParameter('sftpTargetUsername');
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this.targetPassword = probe.getParameter('sftpTargetPassword');
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this.targetPort = probe.getParameter('sftpTargetPort');
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this.sftpFilePath = probe.getParameter('sftpFilePath');
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},
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processFileTransfer: function() {
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this.log("ShammaSalhotra");
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var localFileName = this.midserverfilepath + "/" + this.midserverfilename;
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try {
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var fn = this.saveToFile(localFileName);
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this.log("File is moved to MIDserver or not "+ fn);
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if(fn){
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this.log("Initiated file transfer from MID Server: " + localFileName);
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var fnc = this.sftpFile(this.targetServer, this.targetUsername, this.targetPassword, localFileName, this.sftpFilePath + this.midserverfilename);
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if(fnc!=""){
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return fnc;
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}
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return "file is moved to mid server";
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}
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} catch (e) {
54+
this.log("ShammaSalhotra1");
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this.log("Error in writing file to SFTP server: " + e);
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return "Error in writing file to SFTP server: " + e;
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}
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},
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saveToFile: function(targetPath) {
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var tmpLoc;
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var result = true;
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//var DPassword = new Packages.com.glide.util.Encrypter().decrypt(this.SnowMidPassword); // decrypting the password
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var DPassword = this.SnowMidPassword;
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//Initiating the webservice to get the attachment from servicenow
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this.HttpClients = Packages.com.glide.communications.HTTPRequest; // GlideHTTPRequest
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var munewurl = this.relativeUrl;
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var request = new this.HttpClients(munewurl);
75+
request.setBasicAuth(this.SnowMidUserName,DPassword);
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request.addHeader('Accept','application/json');
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var response = request.get();
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var status = response.getStatusCode();
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this.log("Response " + status);
84+
tmpLoc = targetPath;//this.midserverfilepath + this.midserverfilename;
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86+
if( status == "200" ){
87+
// Save the attachment in midserver
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try {
90+
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this.log("Saving the attachment to " + this.filename +"::" + targetPath);
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var f = new this.File(targetPath);
93+
var inputStream = response.getBodyAsStream();
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var out = new this.FileOutputStream(f);
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var buf = Packages.java.lang.reflect.Array.newInstance(Packages.java.lang.Byte.TYPE, 1024);
96+
while ((len = inputStream.read(buf)) > 0) {
97+
98+
out.write(buf, 0, len);
99+
}
100+
out.close();
101+
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this.log("File saved to: " + f);
103+
inputStream.close();
104+
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}catch (e) {
106+
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result = false;
108+
}
109+
}
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else{
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result = false;
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}
114+
return result;
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},
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sftpFile : function(hostName, userName, password, localFileName, remoteFileName) {
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// Initiate the file transfer from midserver to sftp server
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this.log("Shamma");
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var result = "";
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this.log('sftpFile(): attempting to connect to ' + hostName);
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var ssh = new Packages.com.sshtools.j2ssh.SshClient();
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var ignoreHost = new Packages.com.sshtools.j2ssh.transport.IgnoreHostKeyVerification();
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if (!this.targetPort){
126+
this.targetPort = 22;
127+
}
128+
this.log('sftpFile(): attempting to connect to ' + hostName + " on port " + this.targetPort);
129+
ssh.connect(hostName, this.targetPort, ignoreHost);
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131+
var pwd = new Packages.com.sshtools.j2ssh.authentication.PasswordAuthenticationClient();
132+
//var authPassword = new Packages.com.glide.util.Encrypter().decrypt(password);
133+
//var tarpassword = this.targetPassword;
134+
pwd.setUsername(userName);
135+
pwd.setPassword(password);
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137+
138+
this.log('sftpFile(): attempting to copy ' + localFileName + ' to ' + remoteFileName);
139+
if(ssh.authenticate(pwd) == new Packages.com.sshtools.j2ssh.authentication.AuthenticationProtocolState().COMPLETE) {
140+
sftp = ssh.openSftpClient();
141+
142+
try {
143+
sftp.put(localFileName, remoteFileName);
144+
this.log("File successfully uploaded to sftp " + remoteFileName);
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146+
result = "File successfully uploaded to sftp";
147+
148+
if (this.deleteAfterUpload == "true") {
149+
this.log("deleteAfterUpload -> " + this.deleteAfterUpload + ", deleting local file...");
150+
new this.File(localFileName)["delete"]();
151+
}
152+
} catch(e) {
153+
this.log('FILE NOT FOUND ' + remoteFileName + ' or error: ' + e);
154+
result = 'FILE NOT FOUND ' + remoteFileName + ' or error: ' + e;
155+
}
156+
sftp.quit();
157+
try{
158+
// kill connection
159+
ssh.disconnect();
160+
}
161+
catch(e){
162+
this.log('Manual connection kill not successful with error: ' + e);
163+
result = 'Manual connection kill not successful with error: ' + e;
164+
}
165+
}
166+
else {
167+
result = 'Error ' + new Packages.com.sshtools.j2ssh.authentication.AuthenticationProtocolState().COMPLETE;
168+
}
169+
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return result;
171+
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},
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log: function(data) {
175+
if (this.midlogs == "true") {
176+
ms.log(data);
177+
}
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},
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type: AttachmentSftpUtils
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};

‎Attachments/Send Attachment to MID Server/readme.md‎

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This script helps you to copy file to MID Server/SFTP SErver via MID Server SCript Include. You can use this scripting to copy the file from ServiceNow Instance to MID Server or SFTP Server or any other Server. You just need to pass the parameters while calling this script like IP of Server, Server Authentication username and password. You can write this script in MID Server Script Include table in ServiceNow and you can call this script from any business rule with the help of JAvascript Probe. This is very useful script and can be used in scoped and global application.

‎Background Scripts/ Bulk Change of Incident Priority Based on Category/Bulk Change of Incident Priority Based on Category.js‎

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var priorityMapping = {
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'Network': 1,
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'Application': 2,
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'Hardware': 3
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};
6+
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var incidentGR = new GlideRecord('incident');
8+
incidentGR.addQuery('active', true);
9+
incidentGR.query();
10+
11+
while (incidentGR.next()) {
12+
var category = incidentGR.category.toString();
13+
var newPriority = priorityMapping[category];
14+
15+
if (newPriority) {
16+
incidentGR.priority = newPriority;
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incidentGR.update();
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gs.info('Updated Incident: ' + incidentGR.number + ' to Priority: ' + newPriority);
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}
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}

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