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| 1 | +--- |
| 2 | +title: Billing on Managed Service for TimescaleDB |
| 3 | +excerpt: Billing and account management in Managed Service for TimescaleDB |
| 4 | +product: mst |
| 5 | +keywords: [billing, invoicing, accounts] |
| 6 | +--- |
| 7 | + |
| 8 | +# Billing |
| 9 | + |
| 10 | +By default, all new Managed Service for TimescaleDB services require a credit |
| 11 | +card, which is charged at the end of the month for all charges accrued over that |
| 12 | +month. Each project is charged separately. Your credit card statement records |
| 13 | +the transaction as coming from Aiven, as Aiven provides billing services for |
| 14 | +Managed Service for TimescaleDB. |
| 15 | + |
| 16 | +Managed Service for TimescaleDB uses hourly billing. This charge is |
| 17 | +automatically calculated, based on the services you are running in your |
| 18 | +project. The price charged for your project includes: |
| 19 | + |
| 20 | +* Virtual machine |
| 21 | +* Networking |
| 22 | +* Backups |
| 23 | +* Setting up |
| 24 | + |
| 25 | +<highlight type="note"> |
| 26 | +Managed Service for TimescaleDB does not charge you for network traffic used by |
| 27 | +your service. However, your application cloud service provider might charge you |
| 28 | +for the network traffic going to or from your service. |
| 29 | +</highlight> |
| 30 | + |
| 31 | +Terminating or powering a service down stops the accumulation of new charges |
| 32 | +immediately. However, the minimum hourly charge unit is one hour. For example, |
| 33 | +if you launch a Managed Service for TimescaleDB service and shut it down after |
| 34 | +40 minutes, you are charged for one full hour. |
| 35 | + |
| 36 | +Migrating to different service plan levels does not incur extra charges for the |
| 37 | +migration itself. Note, though, that some service plan levels are more costly |
| 38 | +per hour, and your new service is charged at the new rate. |
| 39 | + |
| 40 | +Migrating a service to another cloud region or different cloud provider does not |
| 41 | +incur extra charges. |
| 42 | + |
| 43 | +<highlight type="note"> |
| 44 | +All prices listed for Managed Service for TimescaleDB are inclusive of credit |
| 45 | +card and processing fees. However, in some cases, your credit card provider |
| 46 | +might charge additional fees, such as an international transaction fee. These |
| 47 | +fees are not charged by Timescale or Aiven. |
| 48 | +</highlight> |
| 49 | + |
| 50 | +## Taxation |
| 51 | + |
| 52 | +Aiven provides billing services for Managed Service for TimescaleDB. These |
| 53 | +services are provided by Aiven Ltd, a private limited company incorporated in |
| 54 | +Finland. |
| 55 | + |
| 56 | +If you are within the European Union, Finnish law requires that you are charged |
| 57 | +a value-added tax (VAT). The VAT percentage depends on where you are domiciled. |
| 58 | +For business customers in EU countries other than Finland, you can use the |
| 59 | +reverse charge mechanism of 2006/112/EC article 196, by entering a valid VAT ID |
| 60 | +into the billing information of your project. |
| 61 | + |
| 62 | +If you are within the United States, no tax is withheld from your payments. In |
| 63 | +most cases, you do not require a W-8 form to confirm this, however, if you |
| 64 | +require a `W-8BEN-E` form describing this status, you can request one from the |
| 65 | +[Timescale support team][timescale-support]. |
| 66 | + |
| 67 | +If you are elsewhere in the world, no taxes are applied to your account, |
| 68 | +according to the Value-Added Tax Act of Finland, section 69 h. |
| 69 | + |
| 70 | +## Corporate billing |
| 71 | + |
| 72 | +If you prefer to pay by invoice, or if you are unable to provide a credit card |
| 73 | +for billing, you can switch your project to corporate billing instead. Under |
| 74 | +this model, invoices are generated at the end of the month based on actual |
| 75 | +usage, and are sent in `.pdf` format by email to the billing email addresses you |
| 76 | +configured in your dashboard. |
| 77 | + |
| 78 | +Payment terms for corporate invoices are 10 days net, by bank transfer, to the |
| 79 | +bank details provided on the invoice. By default, services are charged in US |
| 80 | +Dollars (USD), but you can request your invoices be sent in either Euros (EUR) |
| 81 | +or Pounds Sterling (GBP) at the invoice date's currency exchange rates. |
| 82 | + |
| 83 | +To switch from credit card to corporate billing, make sure your billing profile |
| 84 | +and email address is correct in your project's billing settings, and send a message |
| 85 | +to the [Timescale support team][timescale-support] asking to be changed to corporate |
| 86 | +billing. |
| 87 | + |
| 88 | +[timescale-support]: https://www.timescale.com/support |
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