Importing Dell visio stencil

[moto8801]

I'm trying to import the Dell rackmount stencil from VisioCafe. On the online version, 90% of the images don't render properly (black camera with red line through). One desktop nothing seems to happen at all.

[draw-io-triage-bot[bot]]

👋 Thank you for opening this issue!

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Summary: User is experiencing issues importing a Dell Visio stencil where images don't render properly on the web version and nothing happens on the desktop version.

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📝 Additional Information Needed

To help us investigate this more effectively, could you please provide:

• environment: Specific browser, OS, and draw.io version details for both online and desktop versions
• steps_to_reproduce: Exact steps taken to import the Dell Visio stencil
• file_details: Information about the specific file format and structure of the Dell stencil being imported

We also have some questions:

• What specific browser and version are you using for the online version of draw.io?
• What operating system and draw.io desktop version are you using?
• Can you describe the exact steps you take to import the stencil (e.g., File > Import, drag and drop, etc.)?
• Are you extracting the ZIP file first and then importing individual files, or trying to import the ZIP directly?
• What file format are the stencil files in (.vss, .vssx, .vsdx)?
• Do other Visio stencils import correctly, or is this issue specific to the Dell stencil?
• Can you share a screenshot of the import dialog and the rendering issues you're seeing?

📋 Bug Report Template

**Environment:**
- draw.io version: [e.g., web app / desktop 24.x.x / Confluence plugin]
- Browser (if web): [e.g., Chrome 120, Firefox 121]
- OS: [e.g., Windows 11, macOS 14, Ubuntu 22.04]

**Steps to Reproduce:**
1. Go to ...
2. Click on ...
3. See error

**Expected Behavior:**
What you expected to happen.

**Actual Behavior:**
What actually happened.

**Screenshots/Files:**
If applicable, add screenshots or attach the .drawio file.

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_{🤖 This is an automated response to help with initial triage. A human maintainer will review this issue. If you've provided all the requested information, no further action is needed - we'll get back to you soon!}

[davidjgraph]

Fix in 29.5.1.