Callback Error latestAddress

[Arkiteker]

I am trying to login to my Firefly account and I keep getting this error message:

App Version: 1.3.3

platform: win32
platformVersion: 10.0.19041
platformArchitecture: x64
cpuCount: 8
totalMem: 65209.5 MB
freeMem: 57090.9 MB

Error Type: Callback Error latestAddress

TypeError: Cannot read property 'balance' of undefined
at file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:3060474
at Array.map ()
at file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:3060411
at Array.forEach ()
at file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:3060370
at Array.forEach ()
at file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:3060339
at file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:3060502
at m (file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:2027894)
at Array. (file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:2027973)
at i (file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:2027509)
at Object.update (file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:2027565)
at file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:3062568
at onSuccess (file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:2114063)
at Function.t.. (file:///C:/Users/jayan/AppData/Local/Programs/desktop/Firefly/resources/app.asar/public/build/index.js:2:2108132)

[stereoIII6]

App Version: 1.3.0

platform: macOS
platformVersion: 12.1
platformArchitecture: x64
cpuCount: 12
totalMem: 32768.0 MB
freeMem: 1802.2 MB

Error Type: Callback Error latestAddress

TypeError: Cannot read property 'balance' of undefined
at file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:3051695
at Array.map ()
at file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:3051632
at Array.forEach ()
at file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:3051591
at Array.forEach ()
at file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:3051560
at file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:3051723
at m (file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:2027894)
at Array. (file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:2027973)
at i (file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:2027509)
at Object.update (file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:2027565)
at file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:3053789
at onSuccess (file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:2114001)
at Function.t.. (file:///Applications/Firefly.app/Contents/Resources/app.asar/public/build/index.js:2:2108070)

same thing 

i created a new wallet address
sent round 250 miota over and eversince 
i cannot login anymore gives me this error 
i actually wanted to stake the money please support asap 

[MiKeF05]

Can you try to create a new profile and recover your wallet with your 24 words or stronghold + password? If you use a ledger device then with your ledger.