This project is built for Freshworks Freshdesk. This NodeJs application creates an automatic ticket based on the question tag. Just enter the list of tags and then this application creates a ticket to Freshdesk.
- AWS DynamoDb, Lambda, Cloudwatch are required.
- Instead of AWS Lambda, you can use setTimeout also on a backend server but it is not efficient.
| Function Name | Description |
|---|---|
| createTicket | It accepts parameters and create a new ticket on Freshdesk |
| requestInfo | Get questions list and transform to parameters required to create ticket |
| main | This is the main function where questions gathered from StackOverflow and passed to next function |
| getLastQuestionValue | It gets the last questionId inserted or checked from StackOverflow |
| updateLastQuestionValue | It stores the fist question id so that on next time we terminate when this questionId repeats |
Stackoverflow only allows 300 requests/day. If you want more frequent execution register and integrates the key from Stack Apps.
- Create DynamoDB with two fields AppName and lastQuestion
- Create a Lambda function with this Nodejs project
- Add IAM permissions of Read and Write in specific DynamoDB to Lambda function
- Add environmental variables to the lambda function
- Enable AWS CloudWatch with the rules of trigger lambda with schedule time of your choose (5 min recommended)
- Use AWS with valid IAM role permissions on that DynamoDB
- Create a DynamoDBin AWS
- These parameters are required for this project
- Enter the tags you have to listen in the main function parameters
- Config file contains the required variables
- Change this parameters to your tag which want to lookfor.
const parameters = ["firebase","google-cloud"].join(",")- Now it looking for firebase and google-cloud
- change tags to what you prefered
| Environment variables | Description |
|---|---|
| accessKeyId | AWS access key |
| secretAccessKey | AWS secret Key |
| region | Region where DynamoDB created |
| DynamoDBTableName | Name of the table created in AWS DynamoDB |
| FD_ENDPOINT | Your Freshdesk app endpoint (subdomain) |
| API_KEY | Freshdesk API key |
- AWS-SDK
- unirest
- Freshworks REST APIs
- Direct reply from Freshdesk to StackOverflow
- Upvote