FW-Stack

This project is built for Freshworks Freshdesk. This NodeJs application creates an automatic ticket based on the question tag. Just enter the list of tags and then this application creates a ticket to Freshdesk.

ScreeenShoot

Ticket List

Individual Ticket

Architecture

• AWS DynamoDb, Lambda, Cloudwatch are required.
• Instead of AWS Lambda, you can use setTimeout also on a backend server but it is not efficient.

Functions 🎟️

Function Name	Description
createTicket	It accepts parameters and create a new ticket on Freshdesk
requestInfo	Get questions list and transform to parameters required to create ticket
main	This is the main function where questions gathered from StackOverflow and passed to next function
getLastQuestionValue	It gets the last questionId inserted or checked from StackOverflow
updateLastQuestionValue	It stores the fist question id so that on next time we terminate when this questionId repeats

Caution ⚠️

Stackoverflow only allows 300 requests/day. If you want more frequent execution register and integrates the key from Stack Apps.

AWS Configuration

• Create DynamoDB with two fields AppName and lastQuestion
• Create a Lambda function with this Nodejs project
• Add IAM permissions of Read and Write in specific DynamoDB to Lambda function
• Add environmental variables to the lambda function
• Enable AWS CloudWatch with the rules of trigger lambda with schedule time of your choose (5 min recommended)

Environment variables

• Use AWS with valid IAM role permissions on that DynamoDB
• Create a DynamoDBin AWS
• These parameters are required for this project
• Enter the tags you have to listen in the main function parameters
• Config file contains the required variables
• Change this parameters to your tag which want to lookfor.
  • const parameters = ["firebase","google-cloud"].join(",")
  • Now it looking for firebase and google-cloud
  • change tags to what you prefered

Environment variables	Description
accessKeyId	AWS access key
secretAccessKey	AWS secret Key
region	Region where DynamoDB created
DynamoDBTableName	Name of the table created in AWS DynamoDB
FD_ENDPOINT	Your Freshdesk app endpoint (subdomain)
API_KEY	Freshdesk API key

Packages & others 📦

• AWS-SDK
• unirest
• Freshworks REST APIs

Future plan

• Direct reply from Freshdesk to StackOverflow
• Upvote