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Merge pull request #23832 from github/repo-sync
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data/reusables/support/premium-support-features.md

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@@ -3,7 +3,7 @@ In addition to all of the benefits of {% data variables.contact.enterprise_suppo
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- Phone support via callback request, in English, through our support portal 24 hours per day, 7 days per week
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- A Service Level Agreement (SLA) with guaranteed initial response times
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- Escalation and incident management
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- Support Engineers, for Premium customers, and Customer Reliability Engineers (CREs), for Premium Pus customers, have direct access to escalation engineering resources, if needed to expedite case resolution
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- Support Engineers, for Premium customers, and Customer Reliability Engineers (CREs), for Premium Plus customers, have direct access to escalation engineering resources, if needed to expedite case resolution
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- Available incident coordinator to manage technical resources within {% data variables.product.company_short %} until underlying issue is mitigated or fully resolved
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- Access to premium content
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- Health Checks

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