diff --git a/content/support/learning-about-github-support/about-github-support.md b/content/support/learning-about-github-support/about-github-support.md index c185f93709ad..b33135238877 100644 --- a/content/support/learning-about-github-support/about-github-support.md +++ b/content/support/learning-about-github-support/about-github-support.md @@ -129,7 +129,7 @@ Enterprise owners can also add support entitlements to members of organizations ## Granting {% data variables.contact.github_support %} temporary access to a private repository -If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days. During this window, {% data variables.contact.github_support %} staff with the required privileges can unlock the repository for up to two hours at a time, and will relock the repository if the work is completed early. All {% data variables.contact.github_support %} staff access generates audit log events, and the visibility of the repository is not affected at any time. +If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access to the repository for five days. During this window, {% data variables.contact.github_support %} staff with the required privileges can unlock the repository for up to two hours at a time, and will relock the repository if the work is completed early. All {% data variables.contact.github_support %} staff access generates audit log events, and the visibility of the repository is not affected at any time. {% data variables.contact.github_support %} will never access your private repositories without your explicit consent. For more information, see the [Terms of Service](/free-pro-team@latest/site-policy/github-terms/github-terms-of-service#3-access). {% endif %}