An order from a new international customer is not getting synced

[Anoop2312]

Hi Team,
We are facing an issue when the order is placed for a new international address, so in this case, my order is not getting synced with my Erpnext and showing the attached message in the e-commerce log.

Shopify Order -

Kindly do needful and help us to resolve this issue.

Thanks & Regards,
Anoop

[Anoop2312]

Hi team,
Is there any update on the same ??

[Anoop2312]

Hi Team, Is there any update on my last query ??

[GeoCommander]

Hi,

I am not sure about the solution but something that comes in mind to me is the "taxes" field? under shopify settings there are taxes fields, maybe if that field is not defined for the particular country, it creates issues and not syncing orders?

also ensure it exists on shopify site as well

[Anoop2312]

Hi @GeoCommander,
Thanks for replying, we have checked and the taxes are already assigned to the country, below attached are the screenshot for the same.
Shopify Settings -

ErpNext Settings -

If you find anything wrong on same, Kindly guide us to resolve this issue.

Thanks & Regards
Anoop