After an event has been assessed and declared as a crisis, the focus shifts to Immediate Response and Recovery
. In this phase, the two primary teams that are involved are: Management Team
and Technical Recovery Team
Collaboration between these two teams is essential for a coordinated and effective response to the crisis.
The Management Team provides direction, leadership, and strategic planning, while the Technical Recovery Team executes immediate response and recovery efforts, working together to address the crisis effectively, protect the organization's interests, and ensure the safety and well-being of employees, customers, and stakeholders.
Below is the breakdown of their roles and responsibilities during this phase:
The team members generally include :-
- Crisis Management Leader: Leads the immediate response efforts, coordinates activities, makes critical decisions, and manages communication with stakeholders.
- Communication Coordinator: Manages and coordinates communication with stakeholders, media, and the public to provide updates, address concerns, and manage perceptions.
- Resource Coordinator: Coordinates the mobilization and allocation of resources to address the crisis effectively.
- Policy Activator: Ensures the activation and implementation of crisis management plans, protocols, and procedures.
- Crisis Leadership: Take immediate control and leadership of the situation, making critical decisions to address the crisis and ensure the safety and well-being of employees, customers, and stakeholders.
- Stakeholder Communication: Coordinate and manage communication with internal and external stakeholders, providing updates on the situation, actions taken, and next steps.
- Resource Allocation: Mobilize and allocate resources, including personnel, equipment, and facilities, to address the crisis effectively.
- Policy and Procedure Activation: Activate crisis management plans, protocols, and procedures to guide the organization's response and recovery efforts.
- Strategic Planning: Develop and implement strategies and actions to mitigate the impact of the crisis, restore operations, and ensure business continuity.
The team members generally include :-
- Incident Response Leader: Leads the immediate technical response efforts, coordinates incident response activities, and manages system and data recovery.
- IT Specialists: Assist in incident response, system and data recovery, and implementation of security measures.
- Forensic Analyst: Conduct initial forensic analysis to gather evidence and support incident response efforts.
- Network Security Analyst: Enhances network security measures and monitoring capabilities to detect and respond to potential threats during the crisis.
- Incident Response: Respond immediately to address and contain the crisis, taking actions to mitigate further damage and protect systems, networks, and data.
- System and Data Recovery: Begin the process of restoring affected systems, applications, and data to normal operations.
- Forensic Analysis: Conduct initial forensic analysis to gather evidence, identify the cause of the crisis, and support incident response efforts.
- Security Measures: Implement immediate security measures, patches, and updates to address vulnerabilities exploited during the crisis.
- Monitoring and Alerting: Enhance monitoring and alerting mechanisms to detect and respond to potential threats and vulnerabilities during the crisis.