Table of Contents

Introduction
- What Brought Us to Write This
- Who This Guide Is for
- Influences and Inspiration
- Why We Focus on Facilitation Skills
- The Benefit to Others: Vicarious Experiences
- The Goal Is to Learn, Not to Produce Remediation Items
Structure and Preparation
- Familiarize Yourself With the Timeline in Advance
- Unearth More Objective and Subjective Data
- Talking to the People Who Would Usually Be Blamed Is Really Important
- Come up With Some Initial Questions
- Documentation
- Setting Expectations
- Structure of the Discussion
The Art of Asking Questions
- Keep Your Ultimate Goal in Mind
- It’s All About the Questions You Ask
- Remember to Look for Descriptions, Not Explanations
- Probe for the Invisible Parts of Expertise
  - How Do They “See” Typicality?
  - How Do They “See” Distinctions?
  - How Do They “See” the Future Unfolding?
- Ask Dumb Questions
- When to Dig in More
- How Do You Know If You’ve Succeeded?
Conclusion
References