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Warn users that the server may be being blocked if they can't connect to it. #3470

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ara4n opened this issue Nov 1, 2024 · 0 comments
Open

Warn users that the server may be being blocked if they can't connect to it. #3470

ara4n opened this issue Nov 1, 2024 · 0 comments
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O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Design X-Needs-Product

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@ara4n
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ara4n commented Nov 1, 2024

Steps to reproduce

  1. Go to Russia
  2. Try to install Element X
  3. Get flooded with errors
  4. Blame Element, rather than realise that it's because Russia is currently blocking access to matrix.org:

https://explorer.ooni.org/domain/matrix-client.matrix.org?since=2024-08-25&until=2024-09-25&probe_cc=RU

Outcome

What did you expect?

If the client can't connect to the server (which is quite common, due to captive wifi, internet blocking and general bad connectivity) we should handle it gracefully and warn the user that the connection to the server may be blocked, rather than emit whatever scary errors are confusing people.

What happened instead?

Apparently, scary errors. Haven't checked myself, but in practice the users are confused.

Your phone model

No response

Operating system version

No response

Application version

No response

Homeserver

No response

Will you send logs?

No
@ara4n ara4n added the T-Defect label Nov 1, 2024
@ara4n ara4n mentioned this issue Nov 1, 2024
Open
@Velin92 Velin92 added S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Uncommon Most users are unlikely to come across this or unexpected workflow X-Needs-Design X-Needs-Product labels Nov 4, 2024
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O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Design X-Needs-Product
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