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Messages for the last hour are not shown, new messages are also not shown even though they are sent #26626

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daniel-abramov opened this issue Nov 22, 2023 · 0 comments
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A-Timeline O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect

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@daniel-abramov
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Steps to reproduce

  1. Start Element Desktop.
  2. The messages for the past hour are not shown.
  3. If I send messages, they appear as sent on the screen, but disappear a couple of seconds after that as if they were never sent.
  4. Nothing helps, apart from the restart.
  5. Restarting Element Desktop sometimes helps, so I can see all the messages, including those that I sent and that disappeared right after sending.
  6. Restarting does not always help. Sometimes I have to restart a couple of times in the hope that it gets fixed.

This issue is fairly recent, but appeared 3 times already within the past 2 days.

Outcome

What did you expect?

Messages displayed.

What happened instead?

No messages are displayed. New messages that I'm sending are only shown for a couple of seconds and disappear as if they were never sent (although they are sent, the other side sees them). When this happens, the messenger becomes unusable 😔 So far I could only solve it by trying to restart a couple of times.

Also, it shows notifications as if I receive new messages, but I don't see them.

Operating system

macOS

Application version

No response

How did you install the app?

No response

Homeserver

No response

Will you send logs?

Yes

@florianduros florianduros added S-Major Severely degrades major functionality or product features, with no satisfactory workaround A-Timeline O-Uncommon Most users are unlikely to come across this or unexpected workflow labels Nov 23, 2023
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Labels
A-Timeline O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect
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