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Start video meeting in a room has issue, iOS user is not able to join sometimes as loader keeps spinning #7463

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rumz26 opened this issue Mar 30, 2023 · 0 comments
Open

Start video meeting in a room has issue, iOS user is not able to join sometimes as loader keeps spinning #7463

rumz26 opened this issue Mar 30, 2023 · 0 comments
Labels
A-VoIP O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@rumz26
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rumz26 commented Mar 30, 2023 •
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Steps to reproduce

1 out of 4 times i am not able to join the video meeting. I had 1 web user and 1 iPhone user, iPhone user starts video meeting - sometimes it works fine and sometimes it is just stuck, loader keeps spinning with a text "connecting you to your meeting..".

Steps to reproduce this issue -
create a room -> add users (from other platforms also) -> start video call

if you are not able to replicate the issue, try the same thing atleast 3-4 times.

I have tested this on Appstore's element app.

Thank You! hopefully this will be resolved soon.

Outcome

What did you expect?

I expected it to connect me to the video meeting

What happened instead?

I am not able to join the meeting sometimes, app gets stuck there is no way to go back but to forcefully close the app, because loader keeps spinning for infinite time

Attching video for better understanding

WhatsApp.Video.2023-03-30.at.2.47.16.PM.mp4

Your phone model

iPhone 12

Operating system version

iOS16.3.1

Application version

Element version 1.9.15

Homeserver

matrix.org

Will you send logs?

Yes
@rumz26 rumz26 added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Mar 30, 2023
@rumz26 rumz26 changed the title 1 out of 4 times i am not able to join the video meeting with different platforms in a room Start video meeting in a room has issue, iOS user is not able to join sometimes as loader keeps spinning Mar 30, 2023
@Velin92 Velin92 added S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Occasional Affects or can be seen by some users regularly or most users rarely A-VoIP labels Apr 12, 2023
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Labels
A-VoIP O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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