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Reopen the session failed #1907

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tkempf opened this issue Oct 8, 2024 · 4 comments
Open

Reopen the session failed #1907

tkempf opened this issue Oct 8, 2024 · 4 comments
Labels
A-E2EE A-Storage Storage layer of the app, including IndexedDB, local storage, etc. O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter

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@tkempf
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tkempf commented Oct 8, 2024

Steps to reproduce

I have to recreate the session each day with Element Desktop. It started 1.11.77/78 and still lasts in 1.11.79
I have to relogin and verify with other device each morning,, then everything is working until the next day.
Screenshot (75)

Outcome

Open Element-Desktop and login with the correct key from cache
Instead

Operating system

Windows 11

Application version

1.11.79

How did you install the app?

Downloaded from element.io

Homeserver

Local Synapse on "matrix.hueper.de"

Will you send logs?

No
@tkempf tkempf added the T-Defect label Oct 8, 2024
@dosubot dosubot bot added A-E2EE A-Storage Storage layer of the app, including IndexedDB, local storage, etc. O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Oct 8, 2024
@t3chguy
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t3chguy commented Oct 8, 2024

Without logs there is nothing to look at here

@t3chguy t3chguy added the X-Needs-Info This issue is blocked awaiting information from the reporter label Oct 8, 2024
@tkempf
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tkempf commented Oct 8, 2024

Ok, made a restart, and the same error occurred. So it's not only a problem overnight, but after a restart too. I submitted the logs via element-desktop, but i don't see them here at this issue? Are they visible only for committersm, or did i make a mistake?

@tkempf
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tkempf commented Oct 8, 2024

In the logs it's saying sth. about a missing pickle key ...

issue.txt
log-0.log

@tkempf
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tkempf commented Oct 11, 2024

I did not have to relogin today, after updating to 1.11.80 yesterday. Did you make any changes concerning this issue?

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Labels
A-E2EE A-Storage Storage layer of the app, including IndexedDB, local storage, etc. O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter
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@t3chguy @tkempf