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Desktop client permanently loosing connectivity #1079

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kng opened this issue Dec 10, 2022 · 2 comments
Open

Desktop client permanently loosing connectivity #1079

kng opened this issue Dec 10, 2022 · 2 comments
Labels
O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Cannot-Reproduce X-Needs-Info This issue is blocked awaiting information from the reporter

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@kng
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kng commented Dec 10, 2022

Steps to reproduce

After several months of use app suddenly stops working and all attempts to clean up fails.
It started with this error message:
bild

Then after removing %AppData%\Element and %LOCALAPPDATA%\element-desktop and reinstalling from here it never gets past the "homeserver misconfigured" screen.
Sorry for local language, but it's automatically selected.
bild

I have been searching for the logs but not finding any in the above mentioned directories nor the windows logs.
Tried to start from command line and got this:

C:\Users\user\AppData\Local\element-desktop\app-1.11.16>Element.exe
C:\Users\user\AppData\Roaming\Element exists: yes
C:\Users\user\AppData\Roaming\Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Update URL: https://packages.element.io/desktop/update/win32/x64/
Fetching translation json for locale: en_EN
Changing application language to sv
Fetching translation json for locale: sv
Resetting the UI components after locale change
Resetting the UI components after locale change
Changing application language to sv
Fetching translation json for locale: sv
Resetting the UI components after locale change
[7724:1210/104822.421:ERROR:ssl_client_socket_impl.cc(983)] handshake failed; returned -1, SSL error code 1, net_error -101
[7724:1210/104822.432:ERROR:ssl_client_socket_impl.cc(983)] handshake failed; returned -1, SSL error code 1, net_error -101

Outcome

What did you expect?

App starting and logging in etc.

What happened instead?

Not so informative error screen.

Operating system

Windows 10 Home 22H2 64bit

Application version

1.11.16

How did you install the app?

https://element.io/get-started

Homeserver

matrix.org

Will you send logs?

No

@kng kng added the T-Defect label Dec 10, 2022
@germain-gg germain-gg added X-Cannot-Reproduce S-Critical Prevents work, causes data loss and/or has no workaround O-Uncommon Most users are unlikely to come across this or unexpected workflow labels Dec 12, 2022
@kng
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kng commented Dec 12, 2022

I had another go at this, looked in windows certificate browser. Discovered at least one "personal certificate" that had recently expired. But I didn't pay any attention to it earlier because of the lack of info in it matching riot/matrix/element. But deleting it solved at least the nightly client. Unfortunately I didn't copy/screendump it before removing it. It had something like "Token" in the info.

@germain-gg germain-gg added the X-Needs-Info This issue is blocked awaiting information from the reporter label Dec 12, 2022
@kng
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kng commented Dec 12, 2022

I just ran the Element Setup.exe recently downloaded. Now the nightly is broken again with the "connectivity to the server has been lost". Can someone explain this ? The installers are super silent and no confirmations or questions.

@t3chguy t3chguy transferred this issue from element-hq/element-web Jul 13, 2023
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Labels
O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Cannot-Reproduce X-Needs-Info This issue is blocked awaiting information from the reporter
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