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Can't verify session (Web ↔ Android) #8857

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kittykat opened this issue Jul 20, 2022 · 3 comments
Open

Can't verify session (Web ↔ Android) #8857

kittykat opened this issue Jul 20, 2022 · 3 comments
Labels
A-E2EE A-E2EE-SAS-Verification O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems Team: Crypto

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@kittykat
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kittykat commented Jul 20, 2022 •
edited by pmaier1
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Steps to reproduce

  1. Started with this issue on desktop
  2. My web session is now marked as unverified
  3. Trigger session verification from web
  4. Accept on Android
  5. Finish verification using QR code scan method

Outcome

What did you expect?

Web session is verified

What happened instead?

Web session is still showing as unverified even after apparently successful verification

Have not found a workaround yet.

Operating system

No response

Browser information

Chromium 103.0.5060.134 (Official Build) Arch Linux (64-bit)

URL for webapp

develop.element.io

Application version

Element version: 1519d5672e4c-react-dca4b8b2914a-js-32bb4b1fc464 Olm version: 3.2.8

Homeserver

No response

Will you send logs?

Yes
@kittykat kittykat added T-Defect Something isn't working: bugs, crashes, hangs and other reported problems S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Uncommon Most users are unlikely to come across this or unexpected workflow labels Jul 20, 2022
@duxovni
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duxovni commented Jul 21, 2022

Was the Android device already verified previously? If the Android device was also unverified, this is expected behavior and a known UI issue - element-hq/element-web#21919

@weeman1337 weeman1337 changed the title Can't verify session Can't verify session (Web ↔ Android) Jul 21, 2022
@kittykat
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Was the Android device already verified previously? If the Android device was also unverified, this is expected behavior and a known UI issue - element-hq/element-web#21919

Android session was verified but after investigating with Valere, we found that the Android session didn't have the Secure Backup set up

@richvdh richvdh mentioned this issue Aug 9, 2022
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@t3chguy t3chguy transferred this issue from element-hq/element-web Jul 14, 2023
@richvdh
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richvdh commented Jun 28, 2024

Android session was verified but after investigating with Valere, we found that the Android session didn't have the Secure Backup set up

This was an android issue, then. It shouldn't have accepted the verification request.

@richvdh richvdh transferred this issue from element-hq/element-meta Jun 28, 2024
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Labels
A-E2EE A-E2EE-SAS-Verification O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems Team: Crypto
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@kittykat @MadLittleMods @richvdh @t3chguy @duxovni @SimonBrandner