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Restore keys backup with pwd is broken #526

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bmarty opened this issue Aug 29, 2019 · 12 comments · Fixed by #1036
Open

Restore keys backup with pwd is broken #526

bmarty opened this issue Aug 29, 2019 · 12 comments · Fixed by #1036
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A-E2EE O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems Team: Crypto Z-from userfeedback

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@bmarty
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bmarty commented Aug 29, 2019

Reported in room RiotX: https://matrix.to/#/!tTIucwUZLRtKnXeurb:matrix.org/$15670254341295UuvcH:ostavrosnika.com?via=matrix.org&via=privacytools.io&via=feneas.org

@bmarty bmarty added this to the sprint4 milestone Aug 29, 2019
@bmarty bmarty added T-Defect Something isn't working: bugs, crashes, hangs and other reported problems Z-from userfeedback labels Aug 29, 2019
@bmarty bmarty modified the milestones: sprint4, Stabilization1 Aug 29, 2019
@bmarty
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bmarty commented Sep 24, 2019

Tested and it worked.

@bmarty bmarty modified the milestones: Stabilization1, Stabilization2 Oct 9, 2019
@hho
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hho commented Jan 29, 2020

Still doesn't work for me, neither Key nor Recovery Code get accepted

@witchent
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A friend of mine and myself have the same problem. Tested with 0.15 gplay version (on his side) and multiple nightly builds (fdroid version) from me. I also rageshaked the issue. We both don't have any options to enter our recovery password, and it is not accepting the recovery key from the file that was created setting up the secure key storage.

@ChromoX
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ChromoX commented Feb 16, 2020

I'm running into this same issue. Literally setup a backup from scratch to test. Password nor Recovery Key works.

@alexjg
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alexjg commented Feb 17, 2020

I'm also running into this issue, is there any info I can get to help?

@bmarty
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bmarty commented Feb 17, 2020

@onurays could you please work on this issue please? Thanks

@witchent
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This still is not fixed for me. In the riotx room valere suggested it might have something to do with my homeserver running on postgresql. Anything I can do to help debug this?

@bmarty
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bmarty commented Mar 4, 2020

I reopen it after reading your message to point it out in #RiotX

@bmarty bmarty reopened this Mar 4, 2020
@vurpo
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vurpo commented Mar 4, 2020

I also have this issue, or maybe something similar. Opening the Key Backup screen only asks me for the recovery key, without ever asking for the passphrase.

@bmarty bmarty removed this from the Developer Bucket milestone Mar 4, 2020
@witchent
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I tested it using an account on matrix.org, using 18.1 from the official f-droid repository, and I have the same problem there. Is it possible that this is connected to using the f-droid version? I cannot think of anything else that I am doing different than the majority of users..

@fladd
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fladd commented Mar 26, 2020

Does not work for me either.

@ouchadam ouchadam added O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround labels Nov 25, 2021
@bmarty
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bmarty commented Apr 7, 2022

For people who have the issue, can you tell us which client has created the backup? Was it Element Android or another Matrix client?

@manuroe manuroe added the A-E2EE label May 19, 2022
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Labels
A-E2EE O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems Team: Crypto Z-from userfeedback
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