@@ -36,18 +36,25 @@ public class Metric implements Serializable {
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protected Date assignedAt ;
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@ JsonProperty ("solved_at" )
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protected Date solvedAt ;
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+ @ JsonProperty ("latest_comment_added_at" )
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protected Date lastCommentAddedAt ;
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- @ JsonProperty ("first_resolution_time_in_minutes " )
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+ @ JsonProperty ("reply_time_in_minutes " )
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protected ZendeskComboMinutes replyTimeMinutes ;
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+ @ JsonProperty ("first_resolution_time_in_minutes" )
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+ protected ZendeskComboMinutes firstResolutionTimeMinutes ;
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@ JsonProperty ("full_resolution_time_in_minutes" )
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protected ZendeskComboMinutes fullResolutionTimeMinutes ;
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@ JsonProperty ("agent_wait_time_in_minutes" )
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protected ZendeskComboMinutes agentWaitTimeMinutes ;
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@ JsonProperty ("requester_wait_time_in_minutes" )
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protected ZendeskComboMinutes requesterWaitTimeMinutes ;
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+ @ JsonProperty ("on_hold_time_in_minutes" )
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+ protected ZendeskComboMinutes onHoldTimeMinutes ;
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@ JsonProperty ("created_at" )
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protected Date createdAt ;
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-
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+ @ JsonProperty ("updated_at" )
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+ protected Date updatedAt ;
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+
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public Long getId () {
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return id ;
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}
@@ -80,6 +87,14 @@ public void setCreatedAt(Date createdAt) {
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this .createdAt = createdAt ;
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}
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+ public Date getUpdatedAt () {
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+ return updatedAt ;
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+ }
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+
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+ public void setUpdatedAt (Date updatedAt ) {
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+ this .updatedAt = updatedAt ;
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+ }
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+
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public Long getGroupStations () {
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return groupStations ;
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}
@@ -163,7 +178,15 @@ public void setLastCommentAddedAt(Date lastCommentAddedAt) {
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public ZendeskComboMinutes getReplyTimeMinutes () {
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return replyTimeMinutes ;
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}
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+
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+ public ZendeskComboMinutes getFirstResolutionTimeMinutes () {
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+ return firstResolutionTimeMinutes ;
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+ }
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+ public void setFirstResolutionTimeMinutes (ZendeskComboMinutes firstResolutionTimeMinutes ) {
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+ this .firstResolutionTimeMinutes = firstResolutionTimeMinutes ;
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+ }
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+
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public void setReplyTimeMinutes (ZendeskComboMinutes replyTimeMinutes ) {
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this .replyTimeMinutes = replyTimeMinutes ;
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}
@@ -191,6 +214,14 @@ public ZendeskComboMinutes getRequesterWaitTimeMinutes() {
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public void setRequesterWaitTimeMinutes (ZendeskComboMinutes requesterWaitTimeMinutes ) {
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this .requesterWaitTimeMinutes = requesterWaitTimeMinutes ;
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}
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+
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+ public ZendeskComboMinutes getOnHoldTimeMinutes () {
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+ return onHoldTimeMinutes ;
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+ }
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+
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+ public void setOnHoldTimeMinutes (ZendeskComboMinutes onHoldTimeMinutes ) {
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+ this .onHoldTimeMinutes = onHoldTimeMinutes ;
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+ }
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@ Override
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public String toString () {
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