Support System

This system uses the following technology stack:

Backend: SQL + Express + Node
Frontend: React + MUI

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Features Implemented

• Real-time notifications and messaging using Socket.IO
• Integration with external AI API for a customized AI wrapper with tool calling for context
• Separate deployment for both frontend and backend
• AI-powered prediction for specific features
• Full CRUD operations with role-based access control
• Image and file upload / reader functionality