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_articles/faq/DVS-is-not-defined.md

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Please make sure the path to Resources folder is defined correctly and that you can find `\*.viewer.js` under the `{ResourcesPath}/src` folder. If `viewer.js` does not exist in the target directory, please verify that the Dynamic Web TWAIN resources are deployed correctly and all files have been deployed.
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Please refer to [Dynamic Web TWAIN Deployment - Server Deployment](/_articles/docs/general-usage/server-deployment.md){:target="_blank"} for more details on server deployment
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Please refer to [Dynamic Web TWAIN Deployment - Server Deployment](/_articles/general-usage/server-deployment.md){:target="_blank"} for more details on server deployment

_articles/faq/activeX-in-Edge-IE-mode.md

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# How to run Dynamic Web TWAIN ActiveX in Microsoft Edge Internet Explorer (IE) mode
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Microsoft is <a href="https://www.microsoft.com/en-us/edge/business/ie-mode" target="_blank">retiring Internet Explorer 11</a> on June 15, 2022. To support Dynamic Web TWAIN ActiveX, please configure IE mode in Edge following the steps below. For better browser compatibility, we strongly recommend [updating your web application with our HTML5 edition](/_articles/docs/indepth/development/activex.md#move-away-from-activex){:target="_blank"}.
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Microsoft is <a href="https://www.microsoft.com/en-us/edge/business/ie-mode" target="_blank">retiring Internet Explorer 11</a> on June 15, 2022. To support Dynamic Web TWAIN ActiveX, please configure IE mode in Edge following the steps below. For better browser compatibility, we strongly recommend [updating your web application with our HTML5 edition](/_articles/indepth/development/activex.md#move-away-from-activex){:target="_blank"}.
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### Step by step instructions to configure Microsoft Edge IE mode
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_articles/faq/automatically-rotate-upside-down-pages.md

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## Can the Dynamic Web TWAIN SDK automatically rotate upside-down pages during the document scanning process?
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No, the rotation is not automatic, but it can be achieved by leveraging the rotating functionality explained in [this link](/_articles/docs/general-usage/image-processing/image-editing.md#example---rotating-images){:target="_blank"}.
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No, the rotation is not automatic, but it can be achieved by leveraging the rotating functionality explained in [this link](/_articles/general-usage/image-processing/image-editing.md#example---rotating-images){:target="_blank"}.
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If you need to do automatic skew correction on scanned pages, you can refer to [this article](/_articles/faq/support-image-deskew.md) for our automatic de-skewing feature.

_articles/faq/change-hide-spinner.md

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## How can I change/hide the spinner which shows during document scanning?
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You can change/hide the loading bar which is shown during document scanning. The detailed steps can be found in [this link](/_articles/docs/extended-usage/ui-customization.md#loading-bar-and-backdrop){:target="_blank"}.
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You can change/hide the loading bar which is shown during document scanning. The detailed steps can be found in [this link](/_articles/extended-usage/ui-customization.md#loading-bar-and-backdrop){:target="_blank"}.
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<br />
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_articles/faq/component-needs-to-be-installed-on-end-user-machine.md

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# Is there any component of the Dynamic Web TWAIN SDK that needs to be installed on end-user machines?
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For the [Desktop Service Edition](/_articles/docs/general-usage/initialization.md#desktop-service-edition){:target="_blank"}, the Dynamic Web TWAIN Service (also called "Dynamsoft Service") needs to be installed on end-user machines. By default end-users will be prompted to install Dynamic Web TWAIN Service when they access your application for the first time.
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For the [Desktop Service Edition](/_articles/general-usage/initialization.md#desktop-service-edition){:target="_blank"}, the Dynamic Web TWAIN Service (also called "Dynamsoft Service") needs to be installed on end-user machines. By default end-users will be prompted to install Dynamic Web TWAIN Service when they access your application for the first time.
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When you upgrade Dynamic Web TWAIN, you may also need a reinstallation of Dynamic Web TWAIN Service on the client-side. For more information, please refer to [Update Dynamic Web TWAIN Service on the Client-side](/_articles/docs/indepth/development/upgrade.md#update-dynamsoft-service-on-the-client-side){:target="_blank"}.
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When you upgrade Dynamic Web TWAIN, you may also need a reinstallation of Dynamic Web TWAIN Service on the client-side. For more information, please refer to [Update Dynamic Web TWAIN Service on the Client-side](/_articles/indepth/development/upgrade.md#update-dynamsoft-service-on-the-client-side){:target="_blank"}.
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If you do not want to install anything, there is an option.
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You can enable Remote Scan, which scans documents from remote scanners connected to host machines. No installation is required on the client machine. Please check [here](/_articles/docs/faq/how-to-enable-remote-scan.md){:target="_blank"} for more information on how remote scan works and how to enable it.
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You can enable Remote Scan, which scans documents from remote scanners connected to host machines. No installation is required on the client machine. Please check [here](/_articles/faq/how-to-enable-remote-scan.md){:target="_blank"} for more information on how remote scan works and how to enable it.

_articles/faq/connection-from-the-insecure-HTTP-to-service-failed.md

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### Symptom
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On Windows 7 x86, Win7 64 Enterprise (or any older Windows OS), you get an error message that says **"The connection from the insecure (HTTP) web page to the local 'Dynamsoft Service' failed. To fix the issue, please update your website to HTTPS or refer to [this article](/_articles/docs/faq/http-insecure-websites-in-chromium-browser.md){:target="_blank"} for other workarounds"** even if you are accessing a secure (HTTPs) web page.
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On Windows 7 x86, Win7 64 Enterprise (or any older Windows OS), you get an error message that says **"The connection from the insecure (HTTP) web page to the local 'Dynamsoft Service' failed. To fix the issue, please update your website to HTTPS or refer to [this article](/_articles/faq/http-insecure-websites-in-chromium-browser.md){:target="_blank"} for other workarounds"** even if you are accessing a secure (HTTPs) web page.
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And refresh the web page does not work.
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_articles/faq/difference-between-Twain-and-wia.md

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Prior to Dynamic Web TWAIN version 18.2, WIA drivers are not officially supported. But `WIA` devices can be used by `TWAIN` applications like `Dynamic Web TWAIN` through a `TWAIN compatibility layer`. This means `WIA` is not supported natively; therefore, when a device supports both `TWAIN` and `WIA`, `TWAIN` is the better option.
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As of Dynamic Web TWAIN version 18.2, we officially support WIA 2.0 drivers. To make sure your web application works with WIA scanner drivers, please refer to the article: [How do I support WIA scanner drivers in my application?](/_articles/docs/faq/support-wia-scanner-drivers.md){:target="_blank"}
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As of Dynamic Web TWAIN version 18.2, we officially support WIA 2.0 drivers. To make sure your web application works with WIA scanner drivers, please refer to the article: [How do I support WIA scanner drivers in my application?](/_articles/faq/support-wia-scanner-drivers.md){:target="_blank"}
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_articles/faq/difference-in-service-and-webassembly-editions.md

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## What's the difference between the Desktop Service Edition and WebAssembly Edition?
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Desktop Service Edition means Dynamic Web TWAIN operates through the [Dynamsoft Service](/_articles/docs/extended-usage/dynamsoft-service-configuration.md){:target="_blank"} which is a quiet, background system service that handles the communication between connected physical document scanners and the browser client.
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Desktop Service Edition means Dynamic Web TWAIN operates through the [Dynamsoft Service](/_articles/extended-usage/dynamsoft-service-configuration.md){:target="_blank"} which is a quiet, background system service that handles the communication between connected physical document scanners and the browser client.
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WebAssembly Edition means Dynamic Web TWAIN operates completely within the browser with the help of Web Worker and WebAssembly. No additional installation is required for each end user.
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_articles/faq/does-barcode-addon-support-patch-code.md

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By default, the add-on reads all the supported barcode types from the image. To read specific barcode types, you can use barcodeFormatIds and barcodeFormatIds2 in runtime settings. For patch code, you would use:
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barcodeFormatIds = Dynamsoft.DBR.EnumBarcodeFormat.BF_ONED
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More information can be found here: [Specify the Barcode Type(s) to Read](/_articles/docs/extended-usage/barcode-processing.md#specify-the-barcode-types-to-read){:target="_blank"}.
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More information can be found here: [Specify the Barcode Type(s) to Read](/_articles/extended-usage/barcode-processing.md#specify-the-barcode-types-to-read){:target="_blank"}.

_articles/faq/error-message-product-key-expired.md

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### Resolution
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Follow the instructions on that pop-up which are:
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1. Request a new trial product key <a href="https://www.dynamsoft.com/customer/license/trialLicense" target="_blank">here</a>. Refer to [this article](/_articles/docs/indepth/development/upgrade.md#update-the-license-key){:target="_blank"} to update the ProductKey
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1. Request a new trial product key <a href="https://www.dynamsoft.com/customer/license/trialLicense" target="_blank">here</a>. Refer to [this article](/_articles/indepth/development/upgrade.md#update-the-license-key){:target="_blank"} to update the ProductKey
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2. Do a hard refresh or clear cache in your browser to make sure the new ProductKey is used

_articles/faq/failed-to-load-resource.md

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- Method 2. If you must fix the issue on a few client machines immediately, manually update the following cert files on the client-side machine. Click <a href="https://tst.dynamsoft.com/public/download/dwt/newcert/local.dynamsoft.com/newcert.zip" target="_blank">here</a> to download the new certificate and use the new server.pem.ldsc & server_key.pem.ldsc to replace the old one under **`C:\Windows\SysWOW64\Dynamsoft\DynamsoftService(DynamsoftServicex64_{version number})\cert`** (from v19.0+, the path is `C:\Program Files (x86)\Dynamsoft\Dynamic Web TWAIN Service {version number}\cert`). Then restart Dynamic Web TWAIN Service.
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> Note: the new certificate from Dynamsoft will expire on <font color=red>December 8th, 2023</font>. This means you must update the certificate again after this certificate expires.
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- Method 3. [Contact Dynamsoft](/_articles/docs/about/getsupport.md){:target="_blank"} for a new MSI for client-side. Please specify the exact service version build number found from the version your client currently has installed.
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- Method 3. [Contact Dynamsoft](/_articles/about/getsupport.md){:target="_blank"} for a new MSI for client-side. Please specify the exact service version build number found from the version your client currently has installed.
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2) Click <a href="https://tst.dynamsoft.com/public/download/dwt/newcert/newcert.zip" target="_blank">here</a> to download the new certificate and use the new server.pem.ldsc & server_key.pem.ldsc to replace the old one under [cert](/_articles/docs/extended-usage/dynamsoft-service-configuration.md#for-the-service){:target="_blank"} folder.
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2) Click <a href="https://tst.dynamsoft.com/public/download/dwt/newcert/newcert.zip" target="_blank">here</a> to download the new certificate and use the new server.pem.ldsc & server_key.pem.ldsc to replace the old one under [cert](/_articles/extended-usage/dynamsoft-service-configuration.md#for-the-service){:target="_blank"} folder.
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_articles/faq/hide-progress-bars.md

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## How can I change/hide the UI of the progress bar when importing or uploading images?
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To change/hide the progress bar shown during the import/upload process, please refer to [this article](/_articles/docs/extended-usage/ui-customization.md#progress-bar){:target="_blank"}.
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To change/hide the progress bar shown during the import/upload process, please refer to [this article](/_articles/extended-usage/ui-customization.md#progress-bar){:target="_blank"}.

_articles/faq/hide-webcam-from-source-list.md

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Please note that you would need to call [OpenSource](/_articles/info/api/WebTwain_Acquire.md#opensource){:target="_blank"} API to open a source before you can inspect its device type. If there are any offline devices in the source name list, this process would be interrupted.
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Another workaround is to exclude some sources by detecting certain keywords from the source name list. E.g. you can try to exclude any source names with 'camera' or 'webcam'. Please refer to this [FAQ](/_articles/docs/faq/hide-offline-scanners-from-source-list.md){:target="_blank"} for more details.
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Another workaround is to exclude some sources by detecting certain keywords from the source name list. E.g. you can try to exclude any source names with 'camera' or 'webcam'. Please refer to this [FAQ](/_articles/faq/hide-offline-scanners-from-source-list.md){:target="_blank"} for more details.

_articles/faq/http-servers-support.md

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We support any web servers such Apache, NGINX, IIS, Tomcat, Node.js, etc. We also support Mail/FTP/Database servers.
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To upload documents via HTTP, we recommend the API [here](/_articles/docs/general-usage/image-export/index.md#upload){:target="_blank"}.
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To upload documents via HTTP, we recommend the API [here](/_articles/general-usage/image-export/index.md#upload){:target="_blank"}.
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Dynamic Web TWAIN sends an HTTP POST request to the server when doing an upload. You need to write your server-side script to receive and save the uploaded files. On the server side, any scripting language can be used.
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For more information and sample server-side scripts, please refer to [Server Scripts](/_articles/docs/general-usage/server-side-scripting.md){:target="_blank"}, which includes sample scripts on how to save the uploaded file to a database such as MS SQL/Oracle, and how to resend the uploaded file by email.
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For more information and sample server-side scripts, please refer to [Server Scripts](/_articles/general-usage/server-side-scripting.md){:target="_blank"}, which includes sample scripts on how to save the uploaded file to a database such as MS SQL/Oracle, and how to resend the uploaded file by email.

_articles/faq/image-document-formats-save.md

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- Black & white image data which is 1-bit cannot be saved in the JPEG format as this format supports eight-bit grayscale images and 24-bit color images (eight bits each for red, green, and blue).
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- Dynamic Web TWAIN can read and write image-based PDF files; however, to read text-based PDF files, the [PDF Rasterizer add-on](/_articles/docs/extended-usage/pdf-processing.md){:target="_blank"} is required.
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- Dynamic Web TWAIN can read and write image-based PDF files; however, to read text-based PDF files, the [PDF Rasterizer add-on](/_articles/extended-usage/pdf-processing.md){:target="_blank"} is required.
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More details of each file type can be found <a href="{{site.getstarted}}filetype.html" target="_blank">here</a>

_articles/faq/image-viewer-object-defined.md

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## Where is the image viewer object defined?
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By default, Dynamic Web TWAIN has a viewer component that helps to view data available in the buffer. When you [create an instance of Web Twain](/_articles/docs/extended-usage/advanced-initialization.md#instantiating-webtwain-without-onwebtwainready){:target="_blank"}, the viewer is created automatically with its default available settings. You can customize the viewer settings according to your requirements and replace the default viewer with your customized viewer settings.
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You can refer to this [link](/_articles/docs/general-usage/viewer-configuration.md#create-the-viewer){:target="_blank"} to read in details about the steps to create/modify the viewer.
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By default, Dynamic Web TWAIN has a viewer component that helps to view data available in the buffer. When you [create an instance of Web Twain](/_articles/extended-usage/advanced-initialization.md#instantiating-webtwain-without-onwebtwainready){:target="_blank"}, the viewer is created automatically with its default available settings. You can customize the viewer settings according to your requirements and replace the default viewer with your customized viewer settings.
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You can refer to this [link](/_articles/general-usage/viewer-configuration.md#create-the-viewer){:target="_blank"} to read in details about the steps to create/modify the viewer.

_articles/faq/import-existing-documents-or-images.md

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## Can I import existing images or PDF documents using the Dynamic Web TWAIN SDK?
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Yes, Dynamic Web TWAIN supports loading PNG, JPG, BMP, image-only PDF, and TIFF files. But if you need to support text-based PDF files, you also require the <a href="https://www.dynamsoft.com/web-twain/pdf-to-image-javascript/" target="_blank">PDF Rasterizer Addon</a>. See more [here](/_articles/docs/indepth/features/pdf.md#input){:target="_blank"}.
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Yes, Dynamic Web TWAIN supports loading PNG, JPG, BMP, image-only PDF, and TIFF files. But if you need to support text-based PDF files, you also require the <a href="https://www.dynamsoft.com/web-twain/pdf-to-image-javascript/" target="_blank">PDF Rasterizer Addon</a>. See more [here](/_articles/indepth/features/pdf.md#input){:target="_blank"}.
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**Code snippet**
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_articles/faq/local-cached-images-destroyed.md

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All cached data is encrypted, can only be accessed by Dynamic Web TWAIN, and is destroyed when Dynamic Web TWAIN is unloaded. If the SDK exits unexpectedly, all cached data will also be destroyed.
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For more information on buffer management and local caching, please check here: [Dynamic Web TWAIN Features - Buffer (dynamsoft.com)](/_articles/docs/extended-usage/buffer-caching.md){:target="_blank"}.
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For more information on buffer management and local caching, please check here: [Dynamic Web TWAIN Features - Buffer (dynamsoft.com)](/_articles/extended-usage/buffer-caching.md){:target="_blank"}.

_articles/faq/ocr-runs-on-client-or-server-side.md

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OCR Pro is a heavyweight OCR engine and is mostly deployed to the server side due to its size, but server-side OCR Pro is no longer supported since version 17.0. However, we provide OCR Pro client-side addon if that's desired. Note that client-side OCR Pro requires a trackable license. The traditional product key no longer works.
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For more information on OCR and how to use it, please check [here](/_articles/docs/indepth/features/OCR.md){:target="_blank"}.
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For more information on OCR and how to use it, please check [here](/_articles/indepth/features/OCR.md){:target="_blank"}.

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