Unable to install infrastructure-agent on amazon linux

[chrobotm]

server monitoring agent installs fine but can't get the infrastructure agent to install
error

_================================================================================ Error executing action install` on resource 'newrelic_agent_infrastructure[Install]'
================================================================================

Mixlib::ShellOut::ShellCommandFailed
------------------------------------
service[newrelic-infra] (/opt/chef-solo/cookbooks/newrelic/providers/agent_infrastructure.rb line 59) had an error: Mixlib::ShellOut::ShellCommandFailed: Expected process to exit with [0], but received '1'
---- Begin output of false --system enable newrelic-infra ----
STDOUT:
STDERR:
---- End output of false --system enable newrelic-infra ----
Ran false --system enable newrelic-infra returned 1

Cookbook Trace:
---------------
/opt/chef-solo/cookbooks/compat_resource/files/lib/chef_compat/monkeypatches/chef/runner.rb:41:in `run_action'
/opt/chef-solo/cookbooks/compat_resource/files/lib/chef_compat/monkeypatches/chef/runner.rb:41:in `run_action'

Resource Declaration:
---------------------
# In /opt/chef-solo/cookbooks/newrelic/recipes/infrastructure_agent.rb

  8: newrelic_agent_infrastructure 'Install'

Compiled Resource:
------------------
# Declared in /opt/chef-solo/cookbooks/newrelic/recipes/infrastructure_agent.rb:8:in `from_file'

newrelic_agent_infrastructure("Install") do
  action [:install]
  retries 0
  retry_delay 2
  default_guard_interpreter :default
  declared_type :newrelic_agent_infrastructure
  cookbook_name "newrelic"
  recipe_name "infrastructure_agent"
  license "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
  template_cookbook "newrelic"
  template_source "agent/infrastructure/newrelic.yml.erb"
  service_actions ["enable", "start"]
  custom_attributes {}
  windows_version "1.0.703"
  windows_checksum "3c9f98325dc484ee8735f01b913803eaef54f06641348b3dd9f3c0b3cd803ace"
end

Platform:
---------
x86_64-linux

[2018-08-16T14:30:49+00:00] INFO: Running queued delayed notifications before re-raising exception

Running handlers:
[2018-08-16T14:30:49+00:00] ERROR: Running exception handlers
Running handlers complete
[2018-08-16T14:30:49+00:00] ERROR: Exception handlers complete
Chef Client failed. 11 resources updated in 07 seconds
[2018-08-16T14:30:49+00:00] FATAL: Stacktrace dumped to /opt/chef-solo/chef-stacktrace.out
[2018-08-16T14:30:49+00:00] FATAL: Please provide the contents of the stacktrace.out file if you file a bug report
[2018-08-16T14:30:49+00:00] ERROR: newrelic_agent_infrastructure[Install] (newrelic::infrastructure_agent line 8) had an error: Mixlib::ShellOut::ShellCommandFailed: service[newrelic-infra] (/opt/chef-solo/cookbooks/newrelic/providers/agent_infrastructure.rb line 59) had an error: Mixlib::ShellOut::ShellCommandFailed: Expected process to exit with [0], but received '1'
---- Begin output of false --system enable newrelic-infra ----
STDOUT:
STDERR:
---- End output of false --system enable newrelic-infra ----
Ran false --system enable newrelic-infra returned 1
[2018-08-16T14:30:49+00:00] FATAL: Chef::Exceptions::ChildConvergeError: Chef run process exited unsuccessfully (exit code 1)`_

stack trace
Generated at 2018-08-16 14:07:40 +0000 Mixlib::ShellOut::ShellCommandFailed: newrelic_agent_infrastructure[Install] (newrelic::infrastructure_agent line 8) had an error: Mixlib::ShellOut::ShellCommandFailed: service[newrelic-infra] (/opt/chef-solo/cookbooks/newrelic/providers/agent_infrastructure.rb line 59) had an error: Mixlib::ShellOut::ShellCommandFailed: Expected process to exit with [0], but received '1' ---- Begin output of false --system enable newrelic-infra ---- STDOUT: STDERR: ---- End output of false --system enable newrelic-infra ---- Ran false --system enable newrelic-infra returned 1 /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/mixlib-shellout-2.2.7/lib/mixlib/shellout.rb:289:in invalid!'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/mixlib-shellout-2.2.7/lib/mixlib/shellout.rb:276:in error!' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/mixin/shell_out.rb:118:in shell_out!'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider/service/systemd.rb:145:in enable_service' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider/service.rb:92:in block in action_enable'

/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/mixin/why_run.rb:52:in add_action' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider.rb:176:in converge_by'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider/service.rb:91:in action_enable' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider.rb:145:in run_action'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource.rb:622:in run_action' /opt/chef-solo/cookbooks/compat_resource/files/lib/chef_compat/monkeypatches/chef/runner.rb:41:in run_action'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in block (2 levels) in converge' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in each'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in block in converge' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/resource_list.rb:94:in block in execute_each_resource'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:114:in call_iterator_block' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:85:in step'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:103:in iterate' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:55:in each_with_index'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/resource_list.rb:92:in execute_each_resource' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:96:in converge'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider.rb:362:in compile_and_converge_action' (eval):2:in action_install'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider.rb:145:in run_action' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource.rb:622:in run_action'
/opt/chef-solo/cookbooks/compat_resource/files/lib/chef_compat/monkeypatches/chef/runner.rb:41:in run_action' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in block (2 levels) in converge'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in each' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in block in converge'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/resource_list.rb:94:in block in execute_each_resource' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:114:in call_iterator_block'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:85:in step' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:103:in iterate'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:55:in each_with_index' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/resource_list.rb:92:in execute_each_resource'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:96:in converge' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/client.rb:670:in block in converge'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/client.rb:665:in catch' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/client.rb:665:in converge'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/client.rb:704:in converge_and_save' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/client.rb:284:in run'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:295:in block in fork_chef_client' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:283:in fork'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:283:in fork_chef_client' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:248:in block in run_chef_client'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/local_mode.rb:44:in with_server_connectivity' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:236:in run_chef_client'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/client.rb:464:in sleep_then_run_chef_client' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/client.rb:451:in block in interval_run_chef_client'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/client.rb:450:in loop' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/client.rb:450:in interval_run_chef_client'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/client.rb:434:in run_application' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:59:in run'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/solo.rb:226:in run' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/bin/chef-solo:25:in <top (required)>'
/usr/bin/chef-solo:57:in load' /usr/bin/chef-solo:57:in

'

Caused by Mixlib::ShellOut::ShellCommandFailed: Expected process to exit with [0], but received '1'
---- Begin output of false --system enable newrelic-infra ----
STDOUT:
STDERR:
---- End output of false --system enable newrelic-infra ----
Ran false --system enable newrelic-infra returned 1
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/mixlib-shellout-2.2.7/lib/mixlib/shellout.rb:289:in invalid!' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/mixlib-shellout-2.2.7/lib/mixlib/shellout.rb:276:in error!'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/mixin/shell_out.rb:118:in shell_out!' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider/service/systemd.rb:145:in enable_service'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider/service.rb:92:in `block in action_enable'

/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/mixin/why_run.rb:52:in add_action' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider.rb:176:in converge_by'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider/service.rb:91:in action_enable' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider.rb:145:in run_action'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource.rb:622:in run_action' /opt/chef-solo/cookbooks/compat_resource/files/lib/chef_compat/monkeypatches/chef/runner.rb:41:in run_action'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in block (2 levels) in converge' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in each'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in block in converge' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/resource_list.rb:94:in block in execute_each_resource'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:114:in call_iterator_block' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:85:in step'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:103:in iterate' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:55:in each_with_index'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/resource_list.rb:92:in execute_each_resource' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:96:in converge'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider.rb:362:in compile_and_converge_action' (eval):2:in action_install'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/provider.rb:145:in run_action' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource.rb:622:in run_action'
/opt/chef-solo/cookbooks/compat_resource/files/lib/chef_compat/monkeypatches/chef/runner.rb:41:in run_action' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in block (2 levels) in converge'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in each' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:97:in block in converge'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/resource_list.rb:94:in block in execute_each_resource' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:114:in call_iterator_block'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:85:in step' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:103:in iterate'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/stepable_iterator.rb:55:in each_with_index' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/resource_collection/resource_list.rb:92:in execute_each_resource'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/runner.rb:96:in converge' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/client.rb:670:in block in converge'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/client.rb:665:in catch' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/client.rb:665:in converge'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/client.rb:704:in converge_and_save' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/client.rb:284:in run'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:295:in block in fork_chef_client' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:283:in fork'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:283:in fork_chef_client' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:248:in block in run_chef_client'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/local_mode.rb:44:in with_server_connectivity' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:236:in run_chef_client'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/client.rb:464:in sleep_then_run_chef_client' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/client.rb:451:in block in interval_run_chef_client'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/client.rb:450:in loop' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/client.rb:450:in interval_run_chef_client'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/client.rb:434:in run_application' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application.rb:59:in run'
/opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/lib/chef/application/solo.rb:226:in run' /opt/chef/embedded/lib/ruby/gems/2.3.0/gems/chef-12.19.36/bin/chef-solo:25:in <top (required)>'
/usr/bin/chef-solo:57:in load'

[mohankarun]

@mbotmcc the problem is probably here .
https://github.com/djoos-cookbooks/newrelic/blob/master/providers/agent_infrastructure.rb#L70
and here
https://github.com/djoos-cookbooks/newrelic/blob/master/attributes/repository.rb#L31

Amazon Linux (the old ones - 2016's) gives chef node values as
platform_family = 'rhel'
platform = 'amazon'
platform_version = '2016.xx' .

You could either fork to update the conditions yourself or wait for it to get fixed. 👍

[JCapriotti]

I was going to do a PR for this but I'm not sure that the platform_version is being returned correctly from Ohai. I see something similar to the above (2018.03). The way I understand it, it should be a 1 or 2.

I submitted an issue in the Ohai repo for that to see what they say.

Looking at the first reference that @mohankarun shared and regardless of what the platform_version should be, it looks like the service provider default for the amazon platform changed from Upstart to Systemd in this commit: 8381fe0. Not sure if that was intentional or not.