Support contact bot

This Telegram bot helps to send messages from customers and users to a private group where admins can answer them.

How does it work

your customer text the bot
bot sends this message from the customer to Telegram chat with admins or support staff
any member of this chat can reply to the message
bot will send this message to the customer, not showing your identity

Clone the repository with:

$ git clone <repo_URL> && cd connect-support-bot

You should define these environment variables before using the bot:

TOKEN="your bot token from the BotFather, str"
SUPPORT_CHAT_ID="Telegram chat_id where messages will be resent or your own user_id, int"

It's better to do that in .env file. The file will be taken by docker-compose automatically.

$ docker-compose up --build

To start the bot without docker-compose, you may use:

$ python3 main.py

You may customize any bot message, especially the greeting message bot answers to /start command.

Templates are stored in ./templates. The templates use Jinja2 syntax. You can add emoji defined in ./common/unicode.py or define your own.

Project is created with:

This bot was inspired by the Livegram Bot. Other implementation with Heroku: telegram-support-bot