DUPLICATE CONVERSATIONS ARE BEING CREATED IN CHATWOOT FROM A SINGLE NUMBER.

[davidcotrina686-ops]

I’m using WAHA Plus connected to the Chatwoot app with a single number (one contact). Two conversations are being created in the same inbox.

My agent, connected through n8n, sends multiple messages to that number because two conversations are created and exist simultaneously in Chatwoot.

How can I fix this? This problem happens very frequently. When someone sends a message, WAHA creates two conversations in the same inbox at the same time.

Also, I have the “single conversation lock” enabled, but I still have the same problem.

[devlikepro]

Hi! Do you use GOWS?

WAHA creates two conversations in the same inbox at the same time.

Is it "the first time" conversation, like message with the account by any chance?

[davidcotrina686-ops]

Yes, I use GOWS, and it happens with the first message. (Two conversations are created at the same time, and therefore two events occur in the n8n webhook.)