Direct Deposit Use Cases

Last updated: February 14, 2024

Direct deposit use case documentation is available in this directory. As of August 2024 this supports C&P as well as Chapter 33 EDU benefits with plans to support Chapter 35 in the future.

For all of these use cases, the user must be LOA3 (identity verified). If the user is not LOA3, the only thing they can access in profile is the Account Security section.

• High-level flow
• Staging test accounts for direct deposit

Common use cases

User logs in with LOA1 account

• User logs in with an LOA1 account

User logs in with LOA3 ID.me or Login.gov; No flags on their account

• No compensation and pension or education payments detected
• Compensation and pension and/or education benefit payments detected
  • Has not set up direct deposit (DD) for any payments
  • Has set up DD for one, but not both benefits
  • Has set up DD for both benefits
• User needs to edit account information

User logs in with DS Logon or MyHealtheVet; No flags on their account

• User has logged in with My HealtheVet or DS Logon

Edge cases

Flags

• LOA3 ID.me or Login.gov user tries to update their bank information, but they have a fraud or identity theft flag on their account

Blockecd users

See documentation here

Validation

• LOA3 ID.me or Login.gov user tries to update their compensation and pension direct deposit information, and has entered a routing number that can't be matched with a bank
• LOA3 ID.me or Login.gov user tries to update their compensation and pension direct deposit information, but they don't have have valid home phone, work phone, and/or mailing address in profile

System

• Something has gone wrong and VA.gov can't display any direct deposit information