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<!DOCTYPE html>
<html lang="en">
</html>
<!-- Mirrored from europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_en.htm by HTTrack Website Copier/3.x [XR&CO'2014], Sat, 30 Mar 2019 21:56:33 GMT -->
<head>
<meta content="IE=Edge" http-equiv="X-UA-Compatible">
<meta charset="UTF-8">
<meta name="Reference" content="COMM/YOUREUROPE/EUROPA.EU/YOUREUROPE/CITIZENS/SHOPPING/BUY-SELL-ONLINE/ACCESSIBILITY-DATA/EN">
<meta name="Creator" content="EUROPA/GROW/single market service center">
<meta name="Classification" content="08000">
<meta name="Keywords" content="">
<meta name="Description" content="Universal internet providers in the EU and what you can always expect from an EU internet provider; support for disabled users">
<meta name="Date" content="08/09/2015">
<meta name="last-modified" content="04/02/2019">
<meta content="width=device-width, initial-scale=1.0" name="viewport">
<meta content="telephone=no" name="format-detection">
<meta property="og:title" content="Accessing and using online services">
<meta content="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_en.htm" property="og:url">
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<meta property="og:site_name" content="Your Europe - Citizens">
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<title>Internet access - Your Europe</title>
</head>
<body class="citizens">
<a id="top-page"></a>
<header id="header-content">
<section class="centered" id="eu-ye-header">
<a href="https://europa.eu/youreurope/index.htm#en" id="eu-ye-logo"><span>Your Europe</span>
<br>European Union</a><button class="en" id="eu-languages-toggle"><span>English</span></button>
<div id="eu-languages-menu">
<p>Available languages: <button title="Close this menu" id="eu-close-languages-menu">✖</button>
</p>
<ul>
<li>
<a title="български" hreflang="bg" lang="bg" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_bg.htm">български</a>
</li>
<li>
<a title="čeština" hreflang="cs" lang="cs" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_cs.htm">čeština</a>
</li>
<li>
<a title="Dansk" hreflang="da" lang="da" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_da.htm">Dansk</a>
</li>
<li>
<a title="Deutsch" hreflang="de" lang="de" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_de.htm">Deutsch</a>
</li>
<li>
<a title="Eesti" hreflang="et" lang="et" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_et.htm">Eesti</a>
</li>
<li>
<a title="Ελληνικά" hreflang="el" lang="el" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_el.htm">Ελληνικά</a>
</li>
<li>
<a title="English" hreflang="en" lang="en" class="active" href="index_en.html">English</a>
</li>
<li>
<a title="español" hreflang="es" lang="es" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_es.htm">español</a>
</li>
<li>
<a title="français" hreflang="fr" lang="fr" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_fr.htm">français</a>
</li>
<li>
<a title="hrvatski" hreflang="hr" lang="hr" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_hr.htm">hrvatski</a>
</li>
<li>
<a title="italiano" hreflang="it" lang="it" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_it.htm">italiano</a>
</li>
<li>
<a title="Latviešu" hreflang="lv" lang="lv" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_lv.htm">Latviešu</a>
</li>
</ul>
<ul>
<li>
<a title="Lietuvių" hreflang="lt" lang="lt" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_lt.htm">Lietuvių</a>
</li>
<li>
<a title="magyar" hreflang="hu" lang="hu" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_hu.htm">magyar</a>
</li>
<li>
<a title="Malti" hreflang="mt" lang="mt" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_mt.htm">Malti</a>
</li>
<li>
<a title="Nederlands" hreflang="nl" lang="nl" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_nl.htm">Nederlands</a>
</li>
<li>
<a title="polski" hreflang="pl" lang="pl" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_pl.htm">polski</a>
</li>
<li>
<a title="português" hreflang="pt" lang="pt" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_pt.htm">português</a>
</li>
<li>
<a title="română" hreflang="ro" lang="ro" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_ro.htm">română</a>
</li>
<li>
<a title="Slovenčina" hreflang="sk" lang="sk" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_sk.htm">Slovenčina</a>
</li>
<li>
<a title="Slovenščina" hreflang="sl" lang="sl" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_sl.htm">Slovenščina</a>
</li>
<li>
<a title="suomi" hreflang="fi" lang="fi" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_fi.htm">suomi</a>
</li>
<li>
<a title="svenska" hreflang="sv" lang="sv" class="" href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_sv.htm">svenska</a>
</li>
</ul>
<div class="clear"></div>
</div>
<form method="get" action="https://europa.eu/search" id="eu-ye-search-tool">
<div>
<label for="eu-search-terms">Search terms</label><input value="" name="QueryText" id="eu-search-terms" type="text" title="Search Text"><input value="en" name="swlang" type="hidden" id="swlang"><input value="YEC" name="query_source"
type="hidden" id="query_source"><input type="submit" value="Search">
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</form>
</section>
<section id="eu-ye-page-header">
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<li>
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</li>
<li>
<a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/index_en.htm">Internet and telecoms</a>
</li>
<li>Internet access</li>
</ul>
<div class="clear"></div>
<a id="switch-site" href="https://europa.eu/youreurope/business/index_en.htm">
Doing business
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<a href="https://europa.eu/youreurope/citizens/travel/index_en.htm" title="Travel" class="menu group">Travel</a>
<ul id="menu-group-1">
<li class="extra ">
<a title="Documents you need for travel in Europe" href="https://europa.eu/youreurope/citizens/travel/entry-exit/index_en.htm" class="submenu">Documents you need for travel in Europe</a>
<ul>
<li class="">
<a title="Travel documents for EU nationals" href="https://europa.eu/youreurope/citizens/travel/entry-exit/eu-citizen/index_en.htm">Travel documents for EU nationals</a>
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<li class="">
<a title="Travel documents for non-EU family members" href="https://europa.eu/youreurope/citizens/travel/entry-exit/non-eu-family/index_en.htm">Travel documents for non-EU family members</a>
</li>
<li class="">
<a title="Travel documents for non-EU nationals" href="https://europa.eu/youreurope/citizens/travel/entry-exit/non-eu-nationals/index_en.htm">Travel documents for non-EU nationals</a>
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<a title="Expired or lost passports" href="https://europa.eu/youreurope/citizens/travel/entry-exit/expired-lost-passports/index_en.htm">Expired or lost passports</a>
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<li class="extra ">
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</li>
<li class="">
<a title="Bus and coach passenger rights" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/bus-and-coach/index_en.htm">Bus and coach passenger rights</a>
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<a title="Ship passenger rights" href="https://europa.eu/youreurope/citizens/travel/passenger-rights/ship/index_en.htm">Ship passenger rights</a>
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<ul>
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<a title="Rights for travellers with reduced mobility" href="https://europa.eu/youreurope/citizens/travel/transport-disability/reduced-mobility/index_en.htm">Rights for travellers with reduced mobility</a>
</li>
<li class="">
<a title="EU parking card for people with disabilities" href="https://europa.eu/youreurope/citizens/travel/transport-disability/parking-card-disabilities-people/index_en.htm">EU parking card for people with disabilities</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Driving abroad" href="https://europa.eu/youreurope/citizens/travel/driving-abroad/index_en.htm" class="submenu">Driving abroad</a>
<ul>
<li class="">
<a title="Road rules and safety" href="https://europa.eu/youreurope/citizens/travel/driving-abroad/road-rules-and-safety/index_en.htm">Road rules and safety</a>
</li>
<li class="">
<a title="Hiring a car" href="https://europa.eu/youreurope/citizens/travel/driving-abroad/car-rental-abroad/index_en.htm">Hiring a car</a>
</li>
<li class="">
<a title="Driving licence and insurance" href="https://europa.eu/youreurope/citizens/travel/driving-abroad/driving-licence-and-insurance/index_en.htm">Driving licence and insurance</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="What can you take with you?" href="https://europa.eu/youreurope/citizens/travel/carry/index_en.htm" class="submenu">What can you take with you?</a>
<ul>
<li class="">
<a title="Taking animals or plants with you" href="https://europa.eu/youreurope/citizens/travel/carry/animal-plant/index_en.htm">Taking animals or plants with you</a>
</li>
<li class="">
<a title="Taking animal products with you" href="https://europa.eu/youreurope/citizens/travel/carry/meat-dairy-animal/index_en.htm">Taking animal products with you</a>
</li>
<li class="">
<a title="Alcohol, tobacco, cash and excise duties" href="https://europa.eu/youreurope/citizens/travel/carry/alcohol-tobacco-cash/index_en.htm">Alcohol, tobacco, cash and excise duties</a>
</li>
<li class="">
<a title="Luggage restrictions" href="https://europa.eu/youreurope/citizens/travel/carry/luggage-restrictions/index_en.htm">Luggage restrictions</a>
</li>
<li class="">
<a title="Using the euro" href="https://europa.eu/youreurope/citizens/travel/carry/using-euro/index_en.htm">Using the euro</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Security and emergencies" href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/index_en.htm" class="submenu">Security and emergencies</a>
<ul>
<li class="">
<a title="Airport and airline security" href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/airport-airline-security/index_en.htm">Airport and airline security</a>
</li>
<li class="">
<a title="Emergencies" href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/emergency/index_en.htm">Emergencies</a>
</li>
<li class="">
<a title="eCall 112-based emergency assistance from your vehicle" href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/emergency-assistance-vehicles-ecall/index_en.htm">eCall 112-based emergency assistance from
your vehicle</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Package travel and timeshare" href="https://europa.eu/youreurope/citizens/travel/holidays/index_en.htm" class="submenu">Package travel and timeshare</a>
<ul>
<li class="">
<a title="Package travel and linked travel arrangements" href="https://europa.eu/youreurope/citizens/travel/holidays/package-travel/index_en.htm">Package travel and linked travel arrangements</a>
</li>
<li class="">
<a title="Timeshare and other long-term holiday contracts in the EU" href="https://europa.eu/youreurope/citizens/travel/holidays/timeshare/index_en.htm">Timeshare and other long-term holiday contracts in the EU</a>
</li>
</ul>
</li>
</ul>
</li>
<li class="section-menu">
<a href="https://europa.eu/youreurope/citizens/work/index_en.htm" title="Work & Retirement" class="menu group">Work & Retirement</a>
<ul id="menu-group-2">
<li class="extra ">
<a title="Working abroad" href="https://europa.eu/youreurope/citizens/work/work-abroad/index_en.htm" class="submenu">Working abroad</a>
<ul>
<li class="">
<a title="Equal treatment" href="https://europa.eu/youreurope/citizens/work/work-abroad/equal-treatment-with-nationals/index_en.htm">Equal treatment</a>
</li>
<li class="">
<a title="Posted workers" href="https://europa.eu/youreurope/citizens/work/work-abroad/posted-workers/index_en.htm">Posted workers</a>
</li>
<li class="">
<a title="Cross-border commuters" href="https://europa.eu/youreurope/citizens/work/work-abroad/cross-border-commuters/index_en.htm">Cross-border commuters</a>
</li>
<li class="">
<a title="Civil servants abroad" href="https://europa.eu/youreurope/citizens/work/work-abroad/civil-servants/index_en.htm">Civil servants abroad</a>
</li>
<li class="">
<a title="Work permits" href="https://europa.eu/youreurope/citizens/work/work-abroad/work-permits/index_en.htm">Work permits</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Finding a job abroad" href="https://europa.eu/youreurope/citizens/work/finding-job-abroad/index_en.htm" class="submenu">Finding a job abroad</a>
<ul>
<li class="">
<a title="Transferring unemployment benefits" href="https://europa.eu/youreurope/citizens/work/finding-job-abroad/transferring-unemployment-benefits/index_en.htm">Transferring unemployment benefits</a>
</li>
<li class="">
<a title="Access to jobs in the public sector" href="https://europa.eu/youreurope/citizens/work/finding-job-abroad/access-to-jobs-in-the-public-sector/index_en.htm">Access to jobs in the public sector</a>
</li>
<li class="">
<a title="If you don't find work" href="https://europa.eu/youreurope/citizens/work/finding-job-abroad/cannot-find-work-abroad/index_en.htm">If you don't find work</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Professional qualifications" href="https://europa.eu/youreurope/citizens/work/professional-qualifications/index_en.htm" class="submenu">Professional qualifications</a>
<ul>
<li class="">
<a title="What is a regulated profession" href="https://europa.eu/youreurope/citizens/work/professional-qualifications/regulated-professions/index_en.htm">What is a regulated profession</a>
</li>
<li class="">
<a title="Applying for permanent provision of services" href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-permanent-provision-services/index_en.htm">Applying for permanent provision of services</a>
</li>
<li class="">
<a title="Applying for temporary provision of services" href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-temporary-provision-services/index_en.htm">Applying for temporary provision of services</a>
</li>
<li class="">
<a title="Documents and formalities" href="https://europa.eu/youreurope/citizens/work/professional-qualifications/professional-bodies-language-requirements/index_en.htm">Documents and formalities</a>
</li>
<li class="">
<a title="European Professional Card - EPC" href="https://europa.eu/youreurope/citizens/work/professional-qualifications/european-professional-card/index_en.htm">European Professional Card - EPC</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Unemployment & benefits" href="https://europa.eu/youreurope/citizens/work/unemployment-and-benefits/index_en.htm" class="submenu">Unemployment & benefits</a>
<ul>
<li class="">
<a title="Social security systems in the EU" href="https://europa.eu/youreurope/citizens/work/unemployment-and-benefits/social-security/index_en.htm">Social security systems in the EU</a>
</li>
<li class="">
<a title="Social security cover abroad" href="https://europa.eu/youreurope/citizens/work/unemployment-and-benefits/country-coverage/index_en.htm">Social security cover abroad</a>
</li>
<li class="">
<a title="Unemployment abroad" href="https://europa.eu/youreurope/citizens/work/unemployment-and-benefits/unemployment/index_en.htm">Unemployment abroad</a>
</li>
<li class="">
<a title="Survivors’ pensions and death grants" href="https://europa.eu/youreurope/citizens/work/unemployment-and-benefits/death-grants/index_en.htm">Survivors’ pensions and death grants</a>
</li>
<li class="">
<a title="Useful forms for social security rights" href="https://europa.eu/youreurope/citizens/work/social-security-forms/index_en.htm">Useful forms for social security rights</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Retiring abroad" href="https://europa.eu/youreurope/citizens/work/retire-abroad/index_en.htm" class="submenu">Retiring abroad</a>
<ul>
<li class="">
<a title="State pensions abroad" href="https://europa.eu/youreurope/citizens/work/retire-abroad/state-pensions-abroad/index_en.htm">State pensions abroad</a>
</li>
<li class="">
<a title="Supplementary pensions abroad" href="https://europa.eu/youreurope/citizens/work/retire-abroad/supplementary-pensions-abroad/index_en.htm">Supplementary pensions abroad</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Taxes" href="https://europa.eu/youreurope/citizens/work/taxes/index_en.htm" class="submenu">Taxes</a>
<ul>
<li class="">
<a title="Income taxes abroad" href="https://europa.eu/youreurope/citizens/work/taxes/income-taxes-abroad/index_en.htm">Income taxes abroad</a>
</li>
<li class="">
<a title="Double taxation" href="https://europa.eu/youreurope/citizens/work/taxes/double-taxation/index_en.htm">Double taxation</a>
</li>
</ul>
</li>
</ul>
</li>
<li class="section-menu">
<a href="https://europa.eu/youreurope/citizens/vehicles/index_en.htm" title="Vehicles" class="menu group">Vehicles</a>
<ul id="menu-group-3">
<li class="extra ">
<a title="Cars" href="https://europa.eu/youreurope/citizens/vehicles/cars/index_en.htm" class="submenu">Cars</a>
<ul>
<li class="">
<a title="Buying and leasing a car" href="https://europa.eu/youreurope/citizens/vehicles/cars/buying-a-car-abroad/index_en.htm">Buying and leasing a car</a>
</li>
<li class="">
<a title="VAT when buying or selling a car" href="https://europa.eu/youreurope/citizens/vehicles/cars/vat-buying-selling-cars/index_en.htm">VAT when buying or selling a car</a>
</li>
<li class="">
<a title="Company cars" href="https://europa.eu/youreurope/citizens/vehicles/cars/company-cars/index_en.htm">Company cars</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Driving licence" href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/index_en.htm" class="submenu">Driving licence</a>
<ul>
<li class="">
<a title="Getting a driving licence in the EU" href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/get-driving-licence/index_en.htm">Getting a driving licence in the EU</a>
</li>
<li class="">
<a title="Driving licence recognition and validity" href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-recognition-validity/index_en.htm">Driving licence recognition and validity</a>
</li>
<li class="">
<a title="Driving licence renewal and exchange" href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-renewal-exchange/index_en.htm">Driving licence renewal and exchange</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Insurance" href="https://europa.eu/youreurope/citizens/vehicles/insurance/index_en.htm" class="submenu">Insurance</a>
<ul>
<li class="">
<a title="Car insurance validity in the EU" href="https://europa.eu/youreurope/citizens/vehicles/insurance/validity/index_en.htm">Car insurance validity in the EU</a>
</li>
<li class="">
<a title="Car insurance cover abroad" href="https://europa.eu/youreurope/citizens/vehicles/insurance/accident/index_en.htm">Car insurance cover abroad</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Registration" href="https://europa.eu/youreurope/citizens/vehicles/registration/index_en.htm" class="submenu">Registration</a>
<ul>
<li class="">
<a title="Car registration documents and formalities" href="https://europa.eu/youreurope/citizens/vehicles/registration/formalities/index_en.htm">Car registration documents and formalities</a>
</li>
<li class="">
<a title="Car registration in another EU country" href="https://europa.eu/youreurope/citizens/vehicles/registration/registration-abroad/index_en.htm">Car registration in another EU country</a>
</li>
<li class="">
<a title="Car taxes in another EU country" href="https://europa.eu/youreurope/citizens/vehicles/registration/taxes-abroad/index_en.htm">Car taxes in another EU country</a>
</li>
</ul>
</li>
</ul>
</li>
<li class="section-menu">
<a href="https://europa.eu/youreurope/citizens/residence/index_en.htm" title="Residence formalities" class="menu group">Residence formalities</a>
<ul id="menu-group-4">
<li class="extra ">
<a title="Residence rights" href="https://europa.eu/youreurope/citizens/residence/residence-rights/index_en.htm" class="submenu">Residence rights</a>
<ul>
<li class="">
<a title="Workers - residence rights" href="https://europa.eu/youreurope/citizens/residence/residence-rights/workers/index_en.htm">Workers - residence rights</a>
</li>
<li class="">
<a title="Students - residence rights" href="https://europa.eu/youreurope/citizens/residence/residence-rights/students/index_en.htm">Students - residence rights</a>
</li>
<li class="">
<a title="Pensioners - residence rights" href="https://europa.eu/youreurope/citizens/residence/residence-rights/pensioners/index_en.htm">Pensioners - residence rights</a>
</li>
<li class="">
<a title="Jobseekers - residence rights" href="https://europa.eu/youreurope/citizens/residence/residence-rights/jobseekers/index_en.htm">Jobseekers - residence rights</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Family residence rights" href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/index_en.htm" class="submenu">Family residence rights</a>
<ul>
<li class="">
<a title="Your EU spouse and children" href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/eu-wife-husband-children/index_en.htm">Your EU spouse and children</a>
</li>
<li class="">
<a title="Your non-EU spouse and children" href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/non-eu-wife-husband-children/index_en.htm">Your non-EU spouse and children</a>
</li>
<li class="">
<a title="Civil and registered partners" href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/partners/index_en.htm">Civil and registered partners</a>
</li>
<li class="">
<a title="Your parents" href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/parents/index_en.htm">Your parents</a>
</li>
<li class="">
<a title="Other relatives" href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/other-family/index_en.htm">Other relatives</a>
</li>
<li class="">
<a title="Jobseeker's family" href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/jobseekers-family/index_en.htm">Jobseeker's family</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Documents and formalities" href="https://europa.eu/youreurope/citizens/residence/documents-formalities/index_en.htm" class="submenu">Documents and formalities</a>
<ul>
<li class="">
<a title="Reporting presence for short stays (<3 months)" href="https://europa.eu/youreurope/citizens/residence/documents-formalities/reporting-presence/index_en.htm">Reporting presence for short stays (<3 months)</a>
</li>
<li class="">
<a title="Registering your residence abroad" href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-residence/index_en.htm">Registering your residence abroad</a>
</li>
<li class="">
<a title="Registering EU family members in another EU country" href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-family-members-registration/index_en.htm">Registering EU family members in another EU
country</a>
</li>
<li class="">
<a title="Registering your non-EU family members in another EU country" href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-residence-card/index_en.htm">Registering your non-EU family
members in another EU country</a>
</li>
<li class="">
<a title="Permanent residence (>5 years) for EU nationals" href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-nationals-permanent-residence/index_en.htm">Permanent residence (>5 years) for EU
nationals</a>
</li>
<li class="">
<a title="Permanent residence (>5 years) for non-EU family members" href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-permanent-residence/index_en.htm">Permanent residence (>5 years)
for non-EU family members</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Elections abroad" href="https://europa.eu/youreurope/citizens/residence/elections-abroad/index_en.htm" class="submenu">Elections abroad</a>
<ul>
<li class="">
<a title="Municipal elections" href="https://europa.eu/youreurope/citizens/residence/elections-abroad/municipal-elections/index_en.htm">Municipal elections</a>
</li>
<li class="">
<a title="European elections" href="https://europa.eu/youreurope/citizens/residence/elections-abroad/european-elections/index_en.htm">European elections</a>
</li>
<li class="">
<a title="Home country elections" href="https://europa.eu/youreurope/citizens/residence/elections-abroad/home-country-elections/index_en.htm">Home country elections</a>
</li>
</ul>
</li>
</ul>
</li>
<li class="section-menu">
<a href="https://europa.eu/youreurope/citizens/education/index_en.htm" title="Education & Youth" class="menu group">Education & Youth</a>
<ul id="menu-group-5">
<li class="extra ">
<a title="School" href="https://europa.eu/youreurope/citizens/education/school/index_en.htm" class="submenu">School</a>
<ul>
<li class="">
<a title="Starting school in another EU country" href="https://europa.eu/youreurope/citizens/education/school/enrol/index_en.htm">Starting school in another EU country</a>
</li>
<li class="">
<a title="Partnering with schools abroad" href="https://europa.eu/youreurope/citizens/education/school/partner/index_en.htm">Partnering with schools abroad</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="University" href="https://europa.eu/youreurope/citizens/education/university/index_en.htm" class="submenu">University</a>
<ul>
<li class="">
<a title="Admission and entry to university" href="https://europa.eu/youreurope/citizens/education/university/admission-entry-conditions/index_en.htm">Admission and entry to university</a>
</li>
<li class="">
<a title="University fees and financial help" href="https://europa.eu/youreurope/citizens/education/university/fees-and-financial-help/index_en.htm">University fees and financial help</a>
</li>
<li class="">
<a title="Recognition of academic diplomas" href="https://europa.eu/youreurope/citizens/education/university/recognition/index_en.htm">Recognition of academic diplomas</a>
</li>
<li class="">
<a title="Study abroad and scholarship opportunities" href="https://europa.eu/youreurope/citizens/education/university/study-abroad/index_en.htm">Study abroad and scholarship opportunities</a>
</li>
<li class="">
<a title="Working while studying" href="https://europa.eu/youreurope/citizens/education/university/working-while-studying/index_en.htm">Working while studying</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Traineeships" href="https://europa.eu/youreurope/citizens/education/traineeships/index_en.htm" class="submenu">Traineeships</a>
<ul>
<li class="">
<a title="Financial support for traineeships" href="https://europa.eu/youreurope/citizens/education/traineeships/financial/index_en.htm">Financial support for traineeships</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Researchers" href="https://europa.eu/youreurope/citizens/education/research/index_en.htm" class="submenu">Researchers</a>
<ul>
<li class="">
<a title="Grants and jobs for researchers" href="https://europa.eu/youreurope/citizens/education/research/jobs/index_en.htm">Grants and jobs for researchers</a>
</li>
<li class="">
<a title="Taxation of researchers" href="https://europa.eu/youreurope/citizens/education/research/tax/index_en.htm">Taxation of researchers</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Volunteering" href="https://europa.eu/youreurope/citizens/education/volunteering/index_en.htm" class="submenu">Volunteering</a>
<ul>
<li class="">
<a title="Finding a volunteering project" href="https://europa.eu/youreurope/citizens/education/volunteering/find/index_en.htm">Finding a volunteering project</a>
</li>
<li class="">
<a title="Practical preparations for volunteers" href="https://europa.eu/youreurope/citizens/education/volunteering/prepare/index_en.htm">Practical preparations for volunteers</a>
</li>
</ul>
</li>
</ul>
</li>
<li class="section-menu">
<a href="https://europa.eu/youreurope/citizens/health/index_en.htm" title="Health" class="menu group">Health</a>
<ul id="menu-group-6">
<li class="extra ">
<a title="Unplanned healthcare" href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/index_en.htm" class="submenu">Unplanned healthcare</a>
<ul>
<li class="">
<a title="Health cover for temporary stays" href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_en.htm">Health cover for temporary stays</a>
</li>
<li class="">
<a title="Going to a doctor/hospital abroad" href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/going-to-doctor-hospital-abroad/index_en.htm">Going to a doctor/hospital abroad</a>
</li>
<li class="">
<a title="Unplanned healthcare: payments and reimbursements" href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/payments-reimbursements/index_en.htm">Unplanned healthcare: payments and reimbursements</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Planned medical treatment abroad" href="https://europa.eu/youreurope/citizens/health/planned-healthcare/index_en.htm" class="submenu">Planned medical treatment abroad</a>
<ul>
<li class="">
<a title="Organising planned medical treatment abroad" href="https://europa.eu/youreurope/citizens/health/planned-healthcare/right-to-treatment/index_en.htm">Organising planned medical treatment abroad</a>
</li>
<li class="">
<a title="Expenses and reimbursements: planned medical treatment abroad" href="https://europa.eu/youreurope/citizens/health/planned-healthcare/expenses-reimbursements/index_en.htm">Expenses and reimbursements: planned medical
treatment abroad</a>
</li>
<li class="">
<a title="Information points: planned medical treatment abroad" href="https://europa.eu/youreurope/citizens/health/planned-healthcare/get-more-info/index_en.htm">Information points: planned medical treatment abroad</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="Getting prescription medicine abroad" href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/index_en.htm" class="submenu">Getting prescription medicine abroad</a>
<ul>
<li class="">
<a title="Presenting a prescription abroad" href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/prescriptions/index_en.htm">Presenting a prescription abroad</a>
</li>
<li class="">
<a title="Prescriptions abroad: expenses and reimbursements" href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/expenses-reimbursements/index_en.htm">Prescriptions abroad: expenses and reimbursements</a>
</li>
</ul>
</li>
<li class="extra ">
<a title="When living abroad" href="https://europa.eu/youreurope/citizens/health/when-living-abroad/index_en.htm" class="submenu">When living abroad</a>
<ul>
<li class="">
<a title="Your health insurance cover" href="https://europa.eu/youreurope/citizens/health/when-living-abroad/health-insurance-cover/index_en.htm">Your health insurance cover</a>
</li>
</ul>
</li>
</ul>
</li>
<li class="section-menu">
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<div id="last-checked">Last checked: 04/02/2019</div>
<h1>Internet access</h1>
<h2>Internet connection</h2>
<p>Wherever you are in the EU you must be able to access electronic communication services of good quality at an affordable price - including basic internet access. There should be at least one internet provider who can provide this service for
you. This is known as the <strong>"universal service"' principle</strong>.</p>
<div class="warning">
<p>In some specific cases, such as issues with the technical feasibility of a request, your request might not be considered "reasonable" and could be refused.</p>
</div>
<p>To find out more, contact the <a data-linkid="2695" href="https://berec.europa.eu/eng/about_berec/links/">national regulatory authorities</a> in your country. They will put you in touch with your universal service provider.</p>
<div class="example">
<h4>Sample story</h4>
<h5>You always have the right to basic internet access</h5>
<p>Stathis moved to a remote Greek island and wanted to get an internet connection in his new house there. After several companies had told him their networks didn't cover his area, he finally found out who the universal service provider was
in Greece. He contacted this company, which provided him with an internet connection.</p>
</div>
<h2>Net neutrality</h2>
<p>You have the right to <strong>access and distribute the online content and services</strong> you wish. Your internet provider cannot block, slow down or discriminate against any online content, applications or services, except in 3 specific
cases:</p>
<ul>
<li>to comply with <strong>legal obligations</strong>, such as a court order blocking specific illegal content</li>
<li>to preserve the <strong>security and integrity</strong> of the network, for example to combat viruses or malware</li>
<li>to manage <strong>exceptional or temporary network congestion</strong>
</li>
</ul>
<p>This is known as net neutrality.</p>
<div class="example">
<h4>Sample story</h4>
<h5>You can access the online content you want</h5>
<p>John, from Ireland, recently started a new job in Germany. He wanted to use a video call app to talk to his family so he could save the cost of phone calls. He was pleased to discover that he had a choice of different video call apps he
could use for free over his internet connection.</p>
<p>EU net neutrality rules prohibit internet access providers from blocking applications or asking for extra money to use video call apps.</p>
</div>
<h2>Subscriptions to internet providers</h2>
<p>Your internet provider must give you <strong>information</strong> on:</p>
<ul>
<li>applicable prices, rates and charges, including options and packages</li>
<li>standard terms and conditions</li>
<li>quality of service (for example, download speeds).</li>
</ul>
<div class="example">
<h4>Sample story</h4>
<h5>Your internet provider must you give information on its services</h5>
<p>Laura from Romania wanted to get an internet connection at home, but wasn't sure about the quality of services provided by the various packages on offer.</p>
<p>Luckily - as required by law - all the service providers gave sufficient details on their websites. Laura was also able to get even more information from the Romanian national regulatory authorities for electronic communications.</p>
</div>
<p>The internet provider must also:</p>
<ul>
<li>
<strong>notify you</strong> well in advance if they want to change the contract (for example, raise their rates)</li>
<li>
<strong>allow you to withdraw</strong> from the contract without penalty if you don't accept any of the new conditions</li>
<li>
<strong>offer reasonable minimum contract periods</strong> – a contract for an initial period equal to or shorter than 12 months; contracts that exceed 2 years are illegal</li>
</ul>
<div class="example">
<h4>Sample story</h4>
<h5>Lengthy contracts are illegal</h5>
<p>Enrique wanted to get an internet connection in his flat during his 1 year stay in Berlin on a university exchange - but was told by several providers that the minimum subscription time was 2 years.</p>
<p>After consulting the national authority for electronic communications and finding out about his rights, Enrique contacted the providers again and was able to get a subscription for 1 year only.</p>
</div>
<h2>Special support for disabled users</h2>
<p>If you are a user with disabilities, you are <strong>entitled to the same range and choice of services</strong> enjoyed by the majority of consumers.</p>
<p>You may also be <strong>eligible for special accessibility devices</strong> from your service provider - such as magnification software or a screen reader, if you are visually impaired.</p>
<p>Your <a data-linkid="2695" href="https://berec.europa.eu/eng/about_berec/links/">national regulatory authorities</a> might be able to provide you with more details as regards these accessibility rights.</p>
<div class="example">
<h4>Sample story</h4>
<h5>Services should be available for users with disabilities</h5>
<p>Véronique, from France, is partially sighted and needs special assistance to read websites.</p>
<p>On a tip from a friend, she contacted the French universal service provider to enquire about getting a screen reader. The provider delivered the software Véronique needed.</p>
</div>
</article>
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<details class="det">
<summary class="sum" style="color:black;background-color:#E72122">increased Internet cost !</summary>
<div class="content">
<div>
<img class="imgSize" src="./Flags/united_kingdom.svg" alt="drapeau" /> <br />
<span class="titreSpan">increased Internet cost !</span>
</div>
<div class="text">
After my ISP decided to change my router for a better one,
they suddenly also increased their monthly fee! What is going on?
Are they stealing from me? Can they do that?
<br />
<br />
<div class="rep">
<u>Moderator's comment:</u>
<br />
“A mid-contract price rise is against EU
regulations and we’re actively looking into it.”
</div>
</div>
</div>
</details>
<details class="det">
<summary class="sum" style="color:black;background-color:#E73123">ISP and RGPD abroad</summary>
<div class="content">
<div>
<img class="imgSize" src="./Flags/united_kingdom.svg" alt="drapeau" /> <br />
<span class="titreSpan">ISP and RGPD abroad</span>
</div>
<div class="text">
Stathis moved to a remote Greek island and wanted
to get an internet connection in his new house there.
After several companies had told him their networks didn't
cover his area, he finally found out who the universal service
provider was in United Kingdom. He contacted this company, which
provided him with an internet connection."
</div>
</div>
</details>
<details class="det">
<summary class="sum" style="color:black;background-color:#EB6123">Can’t access Spotify in the UK ?</summary>
<div class="content">
<div>
<img class="imgSize" src="./Flags/united_kingdom.svg" alt="drapeau" /> <br />
<span class="titreSpan">Can’t access Spotify in the UK ?</span>
</div>
<div class="text">
Stathis moved to a remote Greek island and wanted
to get an internet connection in his new house there.
After several companies had told him their networks didn't
cover his area, he finally found out who the universal service
provider was in United Kingdom. He contacted this company, which
provided him with an internet connection."
</div>
</div>
</details>
<details class="det">
<summary class="sum" style="color:black;background-color:#EB7921">No text-to-speech assistance</summary>
<div class="content">
<div>
<img class="imgSize" src="./Flags/united_kingdom.svg" alt="drapeau" /> <br />
<span class="titreSpan">No text-to-speech assistance</span>
</div>
<div class="text">
Stathis moved to a remote Greek island and wanted
to get an internet connection in his new house there.
After several companies had told him their networks didn't
cover his area, he finally found out who the universal service
provider was in United Kingdom. He contacted this company, which
provided him with an internet connection."
</div>
</div>
</details>
<details class="det">
<summary class="sum" style="color:black;background-color:#EF9022">5G plan: where does my data go?</summary>
<div class="content">
<div>
<img class="imgSize" src="./Flags/united_kingdom.svg" alt="drapeau" /> <br />
<span class="titreSpan">5G plan: where does my data go?</span>
</div>
<div class="text">
Stathis moved to a remote Greek island and wanted
to get an internet connection in his new house there.
After several companies had told him their networks didn't
cover his area, he finally found out who the universal service
provider was in United Kingdom. He contacted this company, which
provided him with an internet connection."
</div>
</div>
</details>
<details class="det">
<summary class="sum" style="color:black;background-color:#F0BB21">HELP: 5G and cybersecurity</summary>