Zendesk API Client

API version support

This client only supports Zendesk's v2 API. Please see our API documentation for more information.

Important Notice

Version 0.0.5 brings with it a change to the top-level namespace. All references to Zendesk should now use ZendeskAPI.

Installation

The Zendesk API client can be installed using Rubygems or Bundler.

Rubygems

gem install zendesk_api

Bundler

Add it to your Gemfile

gem "zendesk_api"

and follow normal Bundler installation and execution procedures.

Configuration

Configuration is done through a block returning an instance of ZendeskAPI::Client. The block is mandatory and if not passed, an ArgumentError will be thrown.

require 'zendesk_api'

client = ZendeskAPI::Client.new do |config|
  # Mandatory:

  config.url = "<- your-zendesk-url ->" # e.g. https://mydesk.zendesk.com/api/v2

  config.username = "login.email@zendesk.com"

  # Choose one of the following depending on your authentication choice
  config.token = "your zendesk token"
  config.password = "your zendesk password"

  # Optional:

  # Retry uses middleware to notify the user
  # when hitting the rate limit, sleep automatically,
  # then retry the request.
  config.retry = true

  # Logger prints to STDERR by default, to e.g. print to stdout:
  require 'logger'
  config.logger = Logger.new(STDOUT)

  # Changes Faraday adapter
  # config.adapter = :patron

  # Merged with the default client options hash
  # config.client_options = { :ssl => false }

  # When getting the error 'hostname does not match the server certificate'
  # use the API at https://yoursubdomain.zendesk.com/api/v2
end

Note: This ZendeskAPI API client only supports basic authentication at the moment.

Usage

The result of configuration is an instance of ZendeskAPI::Client which can then be used in two different methods.

One way to use the client is to pass it in as an argument to individual classes.

ZendeskAPI::Ticket.new(client, :id => 1, :priority => "urgent") # doesn't actually send a request, must explicitly call #save
ZendeskAPI::Ticket.create(client, :subject => "Test Ticket", :comment => { :value => "This is a test" }, :submitter_id => client.current_user.id, :priority => "urgent")
ZendeskAPI::Ticket.find(client, :id => 1)
ZendeskAPI::Ticket.delete(client, :id => 1)

Another way is to use the instance methods under client.

client.tickets.first
client.tickets.find(:id => 1)
client.tickets.create(:subject => "Test Ticket", :comment => { :value => "This is a test" }, :submitter_id => client.current_user.id, :priority => "urgent")
client.tickets.delete(:id => 1)

The methods under ZendeskAPI::Client (such as .tickets) return an instance of ZendeskAPI::Collection a lazy-loaded list of that resource. Actual requests may not be sent until an explicit ZendeskAPI::Collection#fetch, ZendeskAPI::Collection#to_a, or an applicable methods such as #each.

Pagination

ZendeskAPI::Collections can be paginated:

tickets = client.tickets.page(2).per_page(3)
next_page = tickets.next
previous_page = tickets.prev

Iteration over all resources and pages is handled by Collection#page_page

client.tickets.each_page do |resource|
  # all resources will be yielded
end

If given a block with two arguments, the page is also passed in.

client.tickets.each_page do |resource, page|
  # all resources will be yielded along with the page
end

Callbacks

Callbacks can be added to the ZendeskAPI::Client instance and will be called (with the response env) after all response middleware on a successful request.

client.insert_callback do |env|
  puts env[:response_headers]
end

Resource management

Individual resources can be created, modified, saved, and destroyed.

ticket = client.tickets[0] # ZendeskAPI::Ticket.find(client, :id => 1)
ticket.priority = "urgent"
ticket.attributes # => { "priority" => "urgent" }
ticket.save # Will PUT => true
ticket.destroy # => true

ZendeskAPI::Ticket.new(client, { :priority => "urgent" })
ticket.new_record? # => true
ticket.save # Will POST

Special case: Custom resources paths

API endpoints such as tickets/recent or topics/show_many can be accessed through chaining. They will too return an instance of ZendeskAPI::Collection.

client.tickets.recent
client.topics.show_many(:verb => :post, :ids => [1, 2, 3])

Special Case: Current user

Use either of the following to obtain the current user instance:

client.users.find(:id => 'me')
client.current_user

Attaching files

Files can be attached to ticket comments using either a path or the File class and will be automatically uploaded and attached.

ticket = ZendeskAPI::Ticket.new(client, :comment => { :value => "attachments" })
ticket.comment.uploads << "img.jpg"
ticket.comment.uploads << File.new("img.jpg")
ticket.save

TODO

• Search class detection
• Live Testing

Note on Patches/Pull Requests

1. Fork the project.
2. Make your feature addition or bug fix.
3. Add tests for it. This is important so I don't break it in a future version unintentionally.
4. Commit, do not mess with rakefile, version, or history. (if you want to have your own version, that is fine but bump version in a commit by itself I can ignore when I pull)
5. Send me a pull request. Bonus points for topic branches.

Supported Ruby Versions

Tested with Ruby 1.8.7 and 1.9.3

Copyright

See LICENSE