BlueDesk

Simple, Lightweight, Databaseless Service Desk for Home Labbers, Families, and One Man MSPs.

Current Version: v0.6.0

What is BlueDesk

BlueDesk is a Python3, Flask-based web application. Leverages Cloudflare Turnstile for Anti-Spam/Brute force protection.

• By default, the Flask app will run at http://127.0.0.1:5000 during local development.
• Production instances should be ran behind a Python3 WSGI server such as Gunicorn.
• Production Gunicorn instances should be ran behind a Reverse Proxy such as Caddy.

Mobile-friendly landing page with lightweight ticket submission.

• Requestor Name
• Requestor Contact Email
• Ticket Subject/Title
• Ticket Impact
  • Low
  • Medium
  • High
• Ticket Urgency
  • Planning
  • Low
  • Medium
  • High
• Ticket Message
• Ticket Category
  • Request
  • Incident
  • Maintenance
  • Change
  • Access

New Ticket Created confirmation emails are sent from an inbox defined in a DOTENV file.

New Ticket Created confirmation emails are based on a clean HTML5 Jinja template that can be easily customized.

User email replies are appended to the ticket notes.

Technician Dashboard where logged in users can view Open Tickets and manage them.

Support for multiple technicians.

Closed Tickets are hidden from the Dashboard by default.

Linux Project Setup

python3 -m venv venv
source venv/bin/activate
pip install -r requirements.txt
python3 ./app.py

CTRL+C to break. deactivate to clean up.

Windows Project Setup

Technically Broken, no longer supported.

1. Comment out import fcntl line 11.
2. Comment out load_tickets lines 44-60.
3. Uncomment top load_tickets. lines 35 - 42.
4. Enable Debugging at EOF.

python -m venv venv
venv\Scripts\activate
pip install -r requirements.txt
python app.py

CTRL+C to break. deactivate to clean up.