This project, part of the PwC Switzerland Power BI Virtual Case Experience, demonstrates the use of Power BI in data visualization, automation, data cleansing, and more to address business challenges. It features dashboards on Call Centre Trends, Customer Retention, and Diversity & Inclusion, providing actionable insights into business operations and strategic planning.
Key Objectives:
- Enhance operational efficiency
- Foster customer loyalty
- Promote a more inclusive workplace
Provides a comprehensive view of call centre metrics, including customer satisfaction, call volumes, and agent performance. Identifies areas for operational improvement.
Developed to assist in predicting customer churn and enhancing retention strategies. Visualizes key metrics related to customer loyalty.
Visualizes metrics related to gender balance at the executive management level, offering insights into trends and areas for action.
This project showcases Power BI dashboards that offer insights into Call Centre Trends, Customer Retention, and Diversity & Inclusion, aimed at driving business impact.
- Customer Retention
- Data Visualization
- Business Intelligence
- Data Analytics
- Power BI
- Interactive Dashboards
- Data Cleansing
- PwC
- Call Center Analytics
- Diversity and Inclusion
- Data Storytelling
Completion of this project is recognized with a certificate from PwC Switzerland, validating expertise in data analytics and visualization using Power BI.
The project can be expanded to include additional dashboards for other business areas, integrate more advanced data analytics techniques, and provide further actionable insights to support strategic decision-making. Future enhancements may also include interactive features and real-time data updates.