domain.yml

session_config:
  session_expiration_time: 60 #value in mins, 0 means session won't expire
  carry_over_slots_to_new_session: true # set to false to forget slots between sessions

intents:
- greet
- goodbye
# - greet:
    # triggers: action_greet
- affirm
- deny
- thanks
- mood_great
- mood_unhappy
- bot_challenge
# - travel
- travel:
    use_entities: []

- inform
- explain
- chitchat
- faq
- quit
- help
- restart
- request_human:
    triggers: action_human_handoff
- show_multimedia_examples

entities:
- location
- age
- name
- email
- phonenumber
- address
- feedback
- feedback_reason
- requested_slot
- multimedia

slots:
  address:
    type: unfeaturized
  age:
    type: unfeaturized
  email:
    type: unfeaturized
  feedback:
    type: bool
  feedback_reason:
    type: unfeaturized
  location:
    type: unfeaturized
  name:
    type: unfeaturized
  phonenumber:
    type: unfeaturized
  multimedia:
    type: categorical
    values:
    - audio
    - video
    - image
    - document

  requested_slot:
    type: categorical
    values:
    - name
    - age
    - email
    - address
    - feedback
    - location
    - feedback_reason
responses:
  utter_greet:
  - text: Hey!
  - text: Hey there!
  - text: Hello!
  - text: Hi.
  # - text: Hey! How are you?
  # - text: Hello! How can I help you?
  # - text: Hi. What are you looking for?
  # - text: Hello! How can I help you today?
  utter_help:
    - text: I can help you with many things like
      buttons:
      - title: Play video
        payload: Play video
      - title: Show an image
        payload: Show an image
      - title: Open a sample document
        payload: Open a sample document
      - title: What's your name?
        payload: What's your name?
    - text: |
        I can help you with many things. 
        You can ask me things like  
        <br> <br> 
        • Play video <br> 
        • Show an image <br> 
        • What's your name? <br> 
        • Open a sample document <br> 
  utter_ask_whatelse:
  - text: What else can I help you with?
  utter_image:
  - custom: 
      - image: https://i.imgur.com/nGF1K8f.jpg
        description: image description
    text: 'This is an image'
  utter_video:
  - custom: 
      - video: https://www.youtube.com/watch?v=xcJtL7QggTI
        description: video description 
    text: 'This is a video'
  utter_audio:
  - custom: 
      - audio: https://www.youtube.com/watch?v=xcJtL7QggTI
        description: audio description
    text: 'This is an audio'
  utter_document:
  - custom: 
      - document: https://file-examples-com.github.io/uploads/2017/10/file-sample_150kB.pdf
        description: document description
    text: 'This is a sample document'
  utter_cheer_up:
  - image: https://i.imgur.com/nGF1K8f.jpg
    text: 'Here is something to cheer you up:'
  - text: Cheer up
  utter_happy:
  - text: Great, carry on!
  - text: I'm so happy for you
  utter_ask_rephrase:
  - text: Sorry, I'm not sure I understand. Can you rephrase?
  - text: Can you please rephrase? I did not got that.
  - text: Sorry, I didn't quite understand. Can you rephrase?
  - text: Sorry, I am not sure of what you said. Can you rephrase?
  - text: Sorry, I couldn't understand. Can you try a different input?
  utter_goodbye:
  - text: Bye
  - text: Bye 😢
  - text: goodbye 😢
  - text: bye bye 😢
  - text: Goodbye. See you soon.
  - text: Talk to you later!
  - text: Have a good day.
  - text: Until next time!
  utter_noworries:
  - text: You're welcome :)
  - text: You're welcome.
  - text: My pleasure.
  - text: With pleasure.
  - text: You are welcome!.
  utter_ask_name:
  - text: May I know your name?
  - text: What is your name?
  - text: Please help me with your name
  utter_ask_age:
  - text: May I know your age?
  - text: How old are you?
  - text: What is your age?
  utter_ask_email:
  - text: What is your Email ID?
  - text: Your Email ID please?
  - text: Give your mail id please?
  - text: What's your Email address?
  utter_ask_address:
  - text: Please provide your address
  - text: Where do you live?
  - text: Give your address please
  - text: May I know your address
  utter_bioform_submit:
  - text: >
      Thanks for the information.
      Your Name is {name} aged {age} living in {address}.
      Your Email {email}
      Am I correct?
  - text: >
      Got it. 
      Your Name is {name} aged {age} living in {address}.
      Your Email {email}
      Am I correct?
  - text: >
      Thanks for the details.
      Your Name is {name} aged {age} living in {address}.
      Your Email {email}
      Am I correct?

  # utter_form_submit:
  # - text: Thanks for the information
  # - text: Thanks for the details
  # - text: Got it. Let me check that up for you
  utter_ask_feedback:
  # - text: Was that helpful?
  # - text: Did that help you?
  # - text: Have I helped you?
  # - text: Was that useful to you?
  # - text: Did I help you?
    - text: Was that helpful?
      buttons:
      - title: Yes 👍
        payload: /affirm
      - title: No 👎
        payload: /deny
        
  # - buttons:
  #   - payload: /affirm
  #     title: Yes
  #   - payload: /deny
  #     title: No
  #   - text: Did that help you?
  # - buttons:
  #   - payload: /affirm
  #     title: Yes
  #   - payload: /deny
  #     title: No
  #   - text: Have I helped you?
  # - buttons:
  #   - payload: /affirm
  #     title: Yes
  #   - payload: /deny
  #     title: No
  #   - text: Was that useful to you?
  # - buttons:
  #   - payload: Yes
  #     title: Yes
  #   - payload: No
  #     title: No
  #   - text: Did I help you?
  utter_ask_feedback_reason:
  - text: Can you say why you give this feedback?
  - text: How can I improve?
  - text: Please give your suggestions for me to improve
  - text: Give suggestions for me to improve
  - text: Please give a reason for your feedback
  - text: Any improvements for me that you can suggest?
  - text: Do you mind providing a few suggestions to improve me?
  - text: How was your experience with me?
  utter_explain_why_name:
  - text: We need to know your name, for a personalised experience
  - text: Your name helps me to provide a more personalised experience for you.
  utter_explain_why_age:
  - text: We need to confirm that you are old enough to use our services
  - text: Our policy says the user should be aged 18 or above. Just to confirm, please
      provide your age
  utter_explain_why_email:
  - text: We need your email so that we can authenticate you and contact if needed
  - text: It's just for authentication. We promise, we won't spam you.
  utter_explain_why_phonenumber:
  - text: We need your phone number, in case we need to contact you.
  - text: We may need to contact you on this number, just in case. We promise, we
      won't disturb you.
  utter_explain_why_feedback:
  - text: We need your feedback to improve.
  - text: Your suggestions matters.
  - text: I know I have a lot improve. Your feedbacks are a great deal for me.
  - text: We value your feedback.
  - text: Your feedbacks helps to build a better me.
  utter_ok:
  - text: 👍
  - text: ok
  utter_ask_continue:
  - text: Would you like to continue?
actions:
- action_multimedia_examples
- action_greet
- utter_greet
- utter_cheer_up
- utter_happy
- utter_ask_rephrase
- utter_ask_name
- utter_ask_age
- utter_ask_address
- utter_bioform_submit
# - utter_form_submit
- respond_chitchat
- respond_faq
- action_human_handoff
- action_session_start
- action_restart
forms:
- bio_form
- feedback_form