diff --git a/lib/Room.ts b/lib/Room.ts
index 0e81683..9e4ad84 100644
--- a/lib/Room.ts
+++ b/lib/Room.ts
@@ -87,7 +87,16 @@ export const performHandover = async (modify: IModify, read: IRead, rid: string,
     await removeBotTypingListener(rid);
 
     if (!result) {
-        const offlineMessage: string = await getAppSettingValue(read, AppSetting.DialogflowServiceUnavailableMessage);
+        const offlineMessage: string = await getAppSettingValue(read, AppSetting.DialogflowServiceUnavailableMessage),
+        handoverFailure = {
+            error: offlineMessage,
+            errorMessage: 'Unable to reach Liveagent bot, it may be offline or disabled.',
+            dialogflow_SessionID: rid,
+            visitorDetails: (({ id, token }) => ({ id, token }))(visitor),
+            targetDepartment: livechatTransferData.targetDepartment
+        }
+
+        console.log('Failed to handover', JSON.stringify(handoverFailure));
 
         await createMessage(rid, read, modify, { text: offlineMessage ? offlineMessage : DefaultMessage.DEFAULT_DialogflowHandoverFailedMessage });