TicketZero AI - Atera Edition

AI-Powered Automated Support Ticket Resolution

📋 Portfolio Project | This repository showcases the architecture and capabilities of TicketZero AI.

🔒 Commercial Product | Full production version available for licensing. Contact us for enterprise deployment.

Overview

TicketZero AI is an intelligent automated support ticket resolution system that integrates with the Atera RMM platform. Using advanced AI/LLM technology, it autonomously processes, analyzes, and resolves common IT support tickets, dramatically reducing response times and operational costs for MSPs and IT teams.

Core Components

Main Applications

• apps/main/ticketzero_atera_workflow.py - Standard Atera workflow implementation
• src/production/msp_ticketzero_optimized.py - MSP optimized version for multi-tenant use
• src/production/msp_dashboard.py - Real-time monitoring dashboard

Integration Connectors

• src/production/azure_graph_integration.py - Azure AD enterprise integration (users, devices, security, compliance)
• src/production/remote_support_connector.py - TeamViewer/AnyDesk integration
• src/production/goto_admin_connector.py - GoTo Admin integration
• src/production/goto_voip_connector.py - GoTo VoIP integration
• src/production/opera_pms_connector.py - Opera PMS integration
• src/production/universal_ticketzero_system.py - Universal system handler

Demo & Examples

• demo/demo_live_ticket_resolution.py - Live ticket resolution demonstration
• demo/test_azure_graph.py - Azure Graph API enterprise integration test

Utilities & Testing

• src/utils/api_validator.py - API response validation and error handling
• src/production/health_monitor.py - System health monitoring
• src/tests/test_admin_panel.py - Admin panel functionality tests
• src/tests/test_license_system.py - License system validation tests
• src/tests/test_api_validation.py - Comprehensive API validation test suite

Quick Start

Standard Workflow

# Set your Atera API key
export ATERA_API_KEY=your_atera_api_key_here

# Run the main workflow
python apps/main/ticketzero_atera_workflow.py

MSP Multi-Tenant Setup

# Configure environment
cp .env.example .env
# Edit .env with your API keys

# Run MSP system
python src/production/msp_ticketzero_optimized.py

Docker Deployment

# Build and run
docker-compose up -d

Configuration

Environment Variables

• ATERA_API_KEY - Your Atera API key
• AZURE_OPENAI_API_KEY - Azure OpenAI API key (optional)
• OPENAI_API_KEY - OpenAI API key (optional)
• LMSTUDIO_URL - Local LM Studio URL (default: http://127.0.0.1:1234/v1)

Testing Configuration

• .env.testing - Clean testing environment with working Atera API key and optional integrations commented out

MSP Client Configuration

Configure multiple clients via environment variables or the web dashboard admin panel.

Features

• Automated ticket processing with AI
• Multi-LLM provider support (LM Studio, Azure OpenAI, OpenAI)
• Real-time dashboard and monitoring
• Multi-tenant MSP support
• Integration with remote support tools
• Health monitoring and alerting

Testing

Run Tests

# Test admin panel functionality
python src/tests/test_admin_panel.py

# Test license system
python src/tests/test_license_system.py

# Test API validation and error handling
python src/tests/test_api_validation.py

Run Demo

# Copy testing environment
cp .env.testing .env

# Run live ticket resolution demo
python demo/demo_live_ticket_resolution.py

# Test Azure Graph API enterprise integration
python demo/test_azure_graph.py

Requirements

• Python 3.8+
• requests>=2.31.0
• aiohttp>=3.8.0 (for MSP version)
• python-dotenv>=1.0.0
• reportlab>=4.0.0 (for PDF generation)
• fpdf2>=2.7.0 (for advanced PDF features)
• cryptography>=41.0.0 (for trial license encryption)

Security & Configuration

⚠️ Important Security Notes:

• All API credentials must be stored in environment variables
• Never commit .env files or hardcoded credentials to version control
• Review trial_license/crypto_utils.py and update encryption salt before deployment
• Subprocess calls use shell=False to prevent command injection
• Update placeholder credentials in src/production/universal_ticketzero_system.py

See .env.example for required environment variables.

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🚀 Commercial Licensing & Deployment

This repository contains a demonstration version showcasing the architecture and capabilities of TicketZero AI.

Production Features (Commercial Version)

• ✅ Full multi-tenant MSP support
• ✅ Enterprise-grade security and compliance
• ✅ Priority support and SLA guarantees
• ✅ Custom integration development
• ✅ White-label options available
• ✅ Dedicated deployment assistance
• ✅ Ongoing updates and maintenance

Contact for Licensing

Turtles AI Lab 📧 Email: jgreenia@jandraisolutions.com 🌐 GitHub: Turtles-AI-Lab

Demo Request

Interested in seeing TicketZero AI in action? Contact us to schedule a live demonstration with your Atera environment.

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📄 License

This code is provided for portfolio and evaluation purposes only. Commercial use requires a valid license agreement.

© 2025 Turtles AI Lab. All rights reserved.