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<!DOCTYPE html>
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<h2>T3 Research Project - Student Notetaking and Study Support</h2>
</div> -->
<div class="card shadow">
<div class="card-body">
<h1 class="card-title">T3 Research Project</h1>
<h1 class="card-title">Student Notetaking and Study Support</h1>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">Context</h2>
<br>
<br>
<p class="lead">This research was undertaken as part of the T3 Research Project Assignment in PROD151
over July & August 2024.
</p>
<p>
As part of the assignment, there were two given topics to choose from as a deliverable:
<ul>
<li>Student Note-Taking and Study Support</li>
<li>Science Communication and Hazard Awareness</li>
</ul>
</p>
<p>
This research will be going through the Design & User Experience Research focused on the topic of
‘Student Notetaking
and Study Support’.
</p>
<br>
<p>
As part of the assignment, several key problems were provided:
<ul>
<li>Problems with Notetaking</li>
<li>Motivation to Study</li>
<li>Attendance of Lectures in Person vs Online</li>
<li>Not Using the Library Effectively</li>
<li>Struggling with Writing and Writing Structure</li>
<li>Feelings of Confusion, Uncertainty, and Anxiety</li>
</ul>
</p>
<p>These key problems were used as the basis for establishing the research.</p>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">Problem Statement</h2>
<br>
<br>
<p class="lead">Tertiary Students are struggling to effectively study & take notes. Tertiary students
need to be able to take notes and
be able to study effectively as this directly impacts the outcome of the work they produce and their
grades on
Assignments/Projects at their tertiary institute/university. This is because tertiary students lack
vital skills in
various disciplines relating to studying and note-taking. The outcome of this will be to Upskills
students with the
skills they need to effectively study and take notes to succeed in tertiary education. This will be
done by developing
an application that provides students a place to effectively manage their notetaking and study, that
also gives them the
vital skills they need to effectively study and take notes.
</p>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">Desired Outcome</h2>
<br>
<br>
<p class="lead">The desired outcome for this research is to form the basis of a comprehensive
application that Tertiary Students can use
for several different aspects of their notetaking and tertiary workloads.
</p>
<p>
<ol>
<li>Create and store notes of any form.</li>
<li>Help develop and grow time management and workload management skills in an interactive and
engaging way.</li>
<li>Help improve and develop their writing and writing structure skills in an interactive and
engaging way.</li>
<li>Provide tailored information about services that their tertiary institute/university provides,
as
well as
availability of the services in real time.</li>
</ol>
</p>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">Initial Research</h2>
<br>
<br>
<p class="lead">The initial research was focused on establishing the
impacts of these problems as well as
gaining insights into the demographics of the target audience.
</p>
<p>
As the survey was limited, public data was relied on for learning about the demographics of the
target audience.
</p>
<h6><i>Who are Tertiary Students?</i></h6>
<p>
<ol>Tertiary Students are anyone studying in any form at a university or tertiary provider in New
Zealand.</ol>
</p>
<br>
<h6><i>How old are Tertiary Students?</i></h6>
<p>
<ol>Most tertiary students are between the ages of 20 to 39, however there are students both older and
younger than this
age range.</ol>
</p>
<br>
<h6><i>How many Tertiary Students are there?</i></h6>
<p>
<ol>There are approx. 385,055 Tertiary Students in New Zealand as of 2023.</ol>
</p>
<br>
<h6><i>What Demographics do They Belong to?</i></h6>
<p>
<ol>The majority of Tertiary Students are European, followed by Māori, Pacifica, and Asian in that
order.</ol>
</p>
<br>
<h6><i>Who is impacted by problems with note taking?</i></h6>
<p>
<ol>Students would be the primary impact of this, as their grades and quality of work would suffer. It
would also cause
mental anguish due to stress and other emotions arising from falling behind. Lecturers would also be
a secondary impact
with a reduction in quality work being turned in.</ol>
</p>
<br>
<h6><i>Who is impacted by a lack of motivation to study?</i></h6>
<p>
<ol>Students would be the primary impact of this, as their grades and quality of work would suffer. It
would also cause
mental anguish due to stress and other emotions arising from falling behind. Lecturers would also be
a secondary impact
with a reduction in quality work being turned in.</ol>
</p>
<br>
<h6><i>Who is impacted by various forms of lecture attendance?</i></h6>
<p>
<ol>This impacts both the student and lecturer equally. For the student it’ll vary depending on the
lecture and the class
as to if this is a positive or a negative for them. And as for the lecturer, in person, lecturers
will be smaller and
potentially worse as you’re lecturing to an empty room, or better as you’re able to have more
meaningful discussions and
engagement with smaller lecturers.</ol>
</p>
<br>
<h6><i>Who is impacted by ineffective Library use?</i></h6>
<p>
<ol>This would impact students, lecturers with the quality of work that is being turned in. It would
also impact the
library staff, as their budgets would be based on metrics like how many students use the facilities.
</ol>
</p>
<br>
<h6><i>Who is impacted by students struggling with writing and structure?</i></h6>
<p>
<ol>This would impact students and lecturers, particularly the students with their quality of work
being turned in and
subsequently their grades.</ol>
</p>
<br>
<h6><i>Who is impacted by Confusion, Uncertainty, and Anxiety?</i></h6>
<p>
<ol>This will impact everyone at the university at some point for various reasons, in the context of
notetaking, it’ll
however have a higher impact on the students.</ol>
</p>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">Primary Research</h2>
<br>
<br>
<p class="lead">After learning more about the target audience, the research was started with taking each
of the key problems and finding
out the key issues that students face with them.
</p>
<br>
<br>
<h3>Student Feedback Survey</h3>
<br>
<br>
<p>The objective of this survey was to gather information from current and former students on their
experiences with the key problems.
To start the research, a survey was conducted amongst current and former university students using
Qualtrics.
</p>
<p>The survey
covered a wide range of questions relating to each of the key problems highlighted above.
</p>
<p>Once enough responses were collected, the information was synthesized into ‘Sticky Notes’ that were
placed against each
of the key problems. From there it was summarised into the key issues for each of the key problems.
</p>
<p>
<h6><i>Problems with Notetaking</i></h6>
<ul>
<li>Lack of Skills for Effective Notetaking</li>
<li>Distractions Inside and Outside of the Lecture</li>
<li>Lack of Understanding / Ability to Summarise Effectively</li>
<li>Information Overload</li>
<li>Learning Disabilities / English as a Second Language</li>
</ul>
</p>
<p>
<h6><i>Motivation to Study</i></h6>
<ul>
<li>Digital Distractions</li>
<li>Lack of Time & Workload Management Skills</li>
<li>Lack of Understanding / Struggling with Course Work</li>
<li>Uninterested / Not Engaged in the Topic</li>
<li>Poor Mental Health / Burnout</li>
<li>Learning Disabilities</li>
</ul>
</p>
<p>
<h6><i>In-Person vs Online Lecture Attendance</i></h6>
<ul>
<h6>Online:</h6>
<ul>
<li>Lack of Engagement with Lecturer</li>
<li>Lack of In Class Discussion</li>
<li>Not Everything is Properly Recorded
<ul>
<li>Recordings Get Cut If Running Overtime</li>
<li>Poor Audio</li>
</ul>
</li>
<li>Distractions Online and In-Person</li>
</ul>
<br>
<h6>In-Person</h6>
<ul>
<li>Lecturers go to Fast Sometimes</li>
<li>There are More Distractions in Person then Online</li>
<li>If you Fall Behind with Notetaking, it’s Hard to Catch Up</li>
<li>Is Less Convenient to Access</li>
</ul>
</ul>
</p>
<p>
<h6><i>Not Using the Library Effectively</i></h6>
<ul>
<li>Lack of Awareness for Services Provided by the Library</li>
<li>Lack of Access to Resources/Past Papers/Parking at the Library</li>
<li>Lack of Availability for Study Space, No Desks/Tables Available at Peak Times</li>
</ul>
</p>
<p>
<h6><i>Struggling with Writing and Structure</i></h6>
<ul>
<li>Self-Doubt/Uncertainty About Their Writing Skills</li>
<li>Unclear/Vague Instructions/Briefs for Assignments/Projects</li>
<li>English Skills/Abilities Making Writing Harder for Some Students</li>
<li>English as a Second Language</li>
<li>Organisation of Notes and Handwriting, making it Harder for Notes to be Compiled</li>
</ul>
</p>
<p>
<h6><i>Confusion, Uncertainty, and Anxiety</i></h6>
<ul>
<li>Large/Unmanageable Workloads</li>
<li>Poor University Systems/Services (AKO | Learn, Libcat, Kaitoko)</li>
<li>Unclear/Vague Instructions/Briefs for Assignments/Projects</li>
<li>Information Overload</li>
</ul>
</p>
<br>
<br>
<h3>DMAIC & 5 Whys</h3>
<br>
<br>
<p class="lead">
To further understand the issue and develop solutions, the DMAIC process was paired with the 5 Whys
process to identify
potential solutions.
</p>
<p>
To start, each of the key problems was reworded into more of an action:
<ul>
<li>Make Note Taking Easier for Students</li>
<li>Improve Students Motivation to Study</li>
<li>Provide Students the Tools They Need for In-Person & Online Lectures</li>
<li>Increase Effective Use of the Library</li>
<li>Improve Literacy Skills (Writing & Writing Structure)</li>
<li>Reduce Confusion, Uncertainty, and Anxiety Amongst Students</li>
</ul>
</p>
<p>
From this a root cause was established for each of the key problems using the 5 Whys method
</p>
<br>
<h6><i>Make Note Taking Easier for Students</i></h6>
<p>
<ol>
Students Attention Spans are Getting Shorter
</ol>
</p>
<br>
<h6><i>Improve Students Motivation to Study</i></h6>
<p>
<ol>
Students Lack the Skills and Knowledge to Manage/Prioritise their Workload Effectively
</ol>
</p>
<br>
<h6><i>Provide Students the Tools They Need for In-Person & Online Lectures</i></h6>
<p>
<ol>
Students Lack the Skills and Knowledge to Effectively and Meaningfully Manage their Time.
</ol>
</p>
<br>
<h6><i>Increase Effective Use of the Library</i></h6>
<p>
<ol>
Student’s Lack Understanding of The Libraries Functions and Services Offered
</ol>
</p>
<br>
<h6><i>Improve Literacy Skills (Writing & Writing Structure)</i></h6>
<p>
<ol>
Today's Students are too Heavily Dependent on Technology
</ol>
</p>
<br>
<h6><i>Reduce Confusion, Uncertainty, and Anxiety Amongst Students</i></h6>
<p>
<ol>
Student’s Lack the Skills Require to Effectively Manage Their Workload or Time
</ol>
</p>
<br>
<p>
<img src="\PICTURES\DMAIC.png" class="img-fluid"
alt="This is of the DMAIC process that was conducted to better understand possible solutions.">
</p>
<br>
<br>
<h3>Market Analysis</h3>
<br>
<br>
<p class="lead">
The next step of research was to look at what was already out there that students use. Due to an
oversight in the survey
an accurate understanding of what notetaking app current and former students use was not gathered.
Instead, tools like
Google were used to determine the most popular notetaking apps that met three criteria.
<ol>
<li>Milanote</li>
<li>Notion</li>
<li>Google Keep</li>
<li>OneNote</li>
</ol>
</p>
<p>
Each of these applications were looked at individually through the lens of a university student
taking lecture notes.
From this, it was determined that they all have their strengths and weaknesses, however there is no
silver bullet.
</p>
<p>
These applications are great at taking notes and being a place for information to be stored (some
more than others),
however they don’t address the underlying needs of students and what they are struggling with on a
day-to-day basis.
</p>
<p>
<img src="\PICTURES\Pros_Cons.png" class="img-fluid"
alt="This is of the Market Analysis that was conducted to better understand what else is on the market.">
</p>
<br>
<br>
<h3>Mind Mapping</h3>
<br>
<br>
<p class="lead">
To help with general ideation, a Mind Map focused on ‘Student Note Taking & Study Support’ was
created to further
identify possible root causes and considerations for the rest of the design process.
</p>
<p class="lead">
This helped to further identify some potential further pain points for students, like common things
they struggle with,
ways they take notes, and distractions they face.
</p>
<p>
<img src="\PICTURES\Mind_Map.png" class="img-fluid"
alt="A mind-map conducted to identify further pain points for students.">
</p>
<br>
<br>
<h3>Journey Map</h3>
<br>
<br>
<p class="lead">
A high-level journey map was created to go through the four key steps of a tertiary students
experience with studying
and notetaking, this was done to get a deeper understanding of the steps and problems students faced
in the overall
process of university study.
</p>
<p>
<img src="\PICTURES\Journey_Map.png" class="img-fluid"
alt="A high-level journey map that's following the key steps of students experience with studying.">
</p>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">Research Analysis</h2>
<br>
<br>
<p class="lead">
The research was conducted in two parts, the Primary and Secondary research.
</p>
<p>
The Primary Research focused on identifying solutions to the key problems established in the brief,
and the Secondary
Research focused on understanding the target audience and the impacts of these problems.
</p>
<p>
From this research, the primary reasons behind students’ problems with notetaking and studying were:
<ul>
<li>A Lack of Skills and Knowledge to Manage/Prioritise their Workload Effectively</li>
<li>A Lack of Skills and Knowledge to Effectively and Meaningfully Manage their Time.</li>
<li>A Lack of Understanding of The Libraries Functions and Services Offered</li>
<li>An Overdependence on Technology</li>
<li>A Lack of Skills Required to Effectively Manage Workload or Time effectively.</li>
</ul>
<br>
<p>
From the five identified root causes it was narrowed down to three key points to focus the research
on.
<ul>
<li>A Lack of Skills and Knowledge to Manage/Prioritise their Workload Effectively</li>
<li>A Lack of Skills and Knowledge to Effectively and Meaningfully Manage their Time.</li>
<li>A Lack of Understanding of The Libraries Functions and Services Offered</li>
</ul>
</p>
<p>
These three were identified as key points to focus on as they are the ones that can most
realistically be tackled within
the context of an application that is being created for students. They also align with the outcomes
for possible
solutions that were established in the DMAIC and other research processes utilised in this research.
</p>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">Learnings</h2>
<br>
<br>
<p class="lead">
From this research there were some key learnings to take away from the research process in relation
to the student’s
study and note-taking process.
<ol>
<li>
There are systematic failures in the education system when it comes to effectively preparing
students for
tertiary/university education.
</li>
<li>
While creating a new application is appealing, it isn’t always the best approach.
</li>
<li>
This is a large and complex topic that requires more research to fully understand and produce
the best possible
outcomes for.
</li>
<li>
The notetaking market is oversaturated and to be successful the product will need to stand
out and have a unique
selling point.
</li>
</ol>
</p>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">Unanswered Questions</h2>
<br>
<br>
<p class="lead">
This research has left some unanswered questions that need to be answered before further development
can be made on a
solution.
<ol>
<li>
What will set this application apart from all the other notetaking and study apps already on
the market?
</li>
<li>
Is yet another application something students are wanting?
</li>
<li>
How do we tackle the bigger problems that can’t be solved by an application?
</li>
<li>
Is there already something that has solved this problem on the market?
</li>
</ol>
</p>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">Next Steps</h2>
<br>
<br>
<p class="lead">
From the research conducted, it was highlighted that there are now some gaps in the research and
methodology that need
be addressed before it can continue in the development cycle.
</p>
<p>
<ul>
<li>
Conduct more research directly with current and former students to better understand what they
are looking for in an
application or were missing from current solutions on the market.
</li>
<li>
Further and more in-depth analysis of what applications for notetaking and studying are
already on the market, and
what features they have.
</li>
<li>
Further research on how to solve the identified problems with missing skills around time and
workload management. </li>
<li>
Expand the research to include high school students that will be going into tertiary
education. </li>
</ul>
</p>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">Conclusion</h2>
<br>
<br>
<p class="lead">
The creation of an application to streamline the notetaking and studying process could be a powerful
asset for students,
for it to succeed it would need to effectively help solve some of the root causes that plague
students when it comes to
taking notes and studying effectively.
</p>
<p>
However, as highlighted in the research, not all the root causes can be solved by an application and
some of it requires
societal and educational changes to occur for proper change to take place.
</p>
<p>
This research highlights that there is a potential market for an application that combines both
notetaking and study
assistance into one application that is customisable for the student, but before this can be said
for certain more
research needs to be conducted to truly understand the problem and how it can be fixed.
</p>
<p>
If the scope of this project was narrowed down to tackling one or two of the key problems, then that
would become a much
more manageable and realistic product to be created and brought to market.
</p>
<p>
Overall, this research has highlighted that there is a need for better support to students
transitioning from high
school to university/tertiary education, however in its current state, what that support looks like
is unknown and
requires further research before it can be properly visualised.
</p>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">FigJam</h2>
<br>
<br>
<p class="lead">
This imbed is of the FigJam where all the research for this project was conducted.
</p>
<iframe style="border: 1px solid rgba(0, 0, 0, 0.1);" width="100%" height="700"
src="https://www.figma.com/embed?embed_host=share&url=https%3A%2F%2Fwww.figma.com%2Fboard%2FaSomSb9xwcOdezFYXLSubJ%2FPROD151---T3-Research-Project%3Fnode-id%3D0-1%26t%3DkqpslOPIF3oKvVav-1"
allowfullscreen></iframe>
</div>
</div>
<div class="card shadow">
<div class="card-body">
<h2 class="display-6">References</h2>
<br>
<br>
<p class="lead">
The below links are a list of places that information used in this research was gathered from.
</p>
<p>
<ul>
<li><a
href="https://zapier.com/blog/best-note-taking-apps/">https://zapier.com/blog/best-note-taking-apps/</a>
</li>
<li><a
href="https://www.reddit.com/r/productivity/comments/18vvavl/best_free_notetaking_app_switching_from_evernote/">https://www.reddit.com/r/productivity/comments/18vvavl/best_free_notetaking_app_switching_from_evernote/</a>
</li>
<li><a
href="https://au.pcmag.com/migrated-1371-productivity/43692/the-best-note-taking-apps">https://au.pcmag.com/migrated-1371-productivity/43692/the-best-note-taking-apps</a>
</li>
<li><a
href="https://www.educationcounts.govt.nz/statistics/tertiary-participation#:~:text=The%20overall%20number%20of%20students,2022%20to%20385%2C050%20in%202023">
https://www.educationcounts.govt.nz/statistics/tertiary-participation#:~:text=The%20overall%20number%20of%20students,2022%20to%20385%2C050%20in%202023</a>
</li>
<li><a href="https://figure.nz/chart/7mBpC5LpuoBoQA8P">https://figure.nz/chart/7mBpC5LpuoBoQA8P</a>
</li>
</ul>
</p>
</div>
</div>
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