sabnzbd 4.0.3-64 core dumped at startup on qoriq

[zaadstra]

Is this a new Bug?

• I checked that the bug hasn't been reported before

Package Name

sabnzbd

Package Version

sabnzbd 4.0.3-64

Device Model

DS213+ Qoriq

Device Architecture

PPC

Firmware Version

6.2.4 latest

What happened?

Update sabnzbd 4.0.3-63 to sabnzbd 4.0.3-64. Then got an error "cannot start package service".

Some analysis has been done in issue 5841. Issue seemed related at first but it is different. First thougts by @th0ma7

Your pip calls are working out just fine, meaning you do have openssl working ok. The issue in your case really is the core dumped which I presume is due to cryptography wheel. I'll have to investigate a bit further.

I uploaded the logs to pastebin, both for Python 3.11 and sabnzbd.

python311.log ds213+ https://pastebin.com/Lw5NGb1S

sabnzbd.log ds213+ https://pastebin.com/uCqQFh04

2023/07/22 00:01:44 sabnzbd 4.0.2-62 -> 63
2023/08/14 13:25:52 sabnzbd 4.0.3-63 -> 64

(fails to start)
2023/08/14 13:35:38 start sabnzbd 4.0.3-64 Begin start-stop-status start
/var/packages/sabnzbd/scripts/start-stop-status: line 31: 15558 Illegal instruction (core dumped) ${service} >> ${OUT} 2>&1
2023/08/14 13:36:05 start sabnzbd 4.0.3-64 End start-stop-status start ret=[1]
2023/08/14 13:36:06 (system) trigger sabnzbd 4.0.3-64 Begin start-stop-status stop
2023/08/14 13:36:06 (system) trigger sabnzbd 4.0.3-64 End start-stop-status stop ret=[0]

(reboot)

2023/08/14 13:55:26 start sabnzbd 4.0.3-64 Begin start-stop-status start
/var/packages/sabnzbd/scripts/start-stop-status: line 31: 12265 Illegal instruction (core dumped) ${service} >> ${OUT} 2>&1
2023/08/14 13:55:56 start sabnzbd 4.0.3-64 End start-stop-status start ret=[1]
2023/08/14 13:55:57 (system) trigger sabnzbd 4.0.3-64 Begin start-stop-status stop
2023/08/14 13:55:57 (system) trigger sabnzbd 4.0.3-64 End start-stop-status stop ret=[0]

(uninstall)
2023/08/14 13:56:29 uninstall sabnzbd 4.0.3-64 Begin preuninst

(reinstall v64 from package service)
2023/08/14 13:57:46 install sabnzbd 4.0.3-64 Begin preinst

(uninstall)
2023/08/14 14:01:04 uninstall sabnzbd 4.0.3-64 End postuninst ret=[0]

(install v63 from .spk)
2023/08/14 14:02:33 install sabnzbd 4.0.3-63 Begin preinst

Reproduction steps

1. updated via package system, error
2. uninstalled and reinstalled via package system, error
3. uninstalled and installed previous version .spk, working

... see steps above pointing to log details

Install Log

python311.log ds213+ https://pastebin.com/Lw5NGb1S

sabnzbd.log ds213+ https://pastebin.com/uCqQFh04

Service Log

No response

Other Logs

No response

[ppaaull]

Hi,
Yesterday I did 3 updates (Python 3.10, Python 3.11 and Sabnzb 4.0.3-64)
After the updates Sabnzb doesn't start anymore. If shows the message "cannot start package service" (In dutch "Kon de pakket service niet uitvoeren").
Seems the same issue as described above.
Is there any update on this bug or is there a work-arround available ?!

[zaadstra]

Hi @ppaaull ,

Which model are you running?

From this page I grabbed the previous version of the package and installed manually. For my DS213+ that is sabnzbd.v63.f25556[qoriq].spk.

Because before this apk install, I uninstalled and reinstalled via Syno package management, I lost my settings. If you have a recent settings export you can just re-import this and continue with v63. If not, you may try to install tha apk over the current installed v64 package, Ido not know if this is possible however.

My lesson learned: create a settings backup once in a while. Might be a nice feature for Sab to do this automagically ;-)

[mreid-tt]

There is an option in the FAQ to Downgrade a package without uninstalling (Advanced) which you can use to possibly avoid uninstalling SABnzbd.

[zaadstra]

Reading the conclusions in #5820 (comment), what are now the supposed steps for Qoriq? Is Qoriq actually ARMv5? I read of "Freescale's e500 Power Architecture technology".

Python v3.11.4-7 and SABnzbd v4.0.3-63 seem to work correctly now on DS213+/Qoriq, but the Syno continues mentioning there is an update and it continues moaning that "Packages on nas8001 are out-of-date".

The current Python 3.11 and the new SABnzbd v64 are still available on the SC webpages.

[th0ma7]

@zaadstra qoriq is a ppc type architecture (e.g. not armv5). I am unsure wetter I'll be able to solve your issue or not. But my hope is that fixes part of #5866 will do the trick.

On that matter, could you test out packages from the automated github-action builds? The last build is here: https://github.com/SynoCommunity/spksrc/actions/runs/6066594750

Look for a zip file for your qoriq architecture. In the zip file you'll find a python311 package update (to install first) then an updated sabnzbd package. Let me know how things turns out, and provide installation logs (from /var/log/packages/ directory).

[ppaaull]

Thanks for your comments.

In addition to my post from yesterday ..
I have a NAS DS213+.

Unfortunately I am not familiar with installing apps manually.
So I hope someone can help me and or guide me with fixing from DSM 6

Thanks in advance

[th0ma7]

@ppaaull here's a quick howto:

1. download the package file onto your desktop
2. from there unzip the package file to extract all the .spk
3. from your Synology NAS in the package center you can select "Manual install"
4. from there you can select the .spk from your desktop
5. start with python311 followed by sabnzbd

[th0ma7]

@ppaaull and @zaadstra I'd suggest you use the latest build https://github.com/SynoCommunity/spksrc/actions/runs/6075807616

[th0ma7]

Similar issue as #5684