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datamodel.combodo-dispatch-userrequest.xml
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datamodel.combodo-dispatch-userrequest.xml
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<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="3.0">
<classes>
<class id="UserRequest" _delta="must_exist">
<fields>
<field id="status" xsi:type="AttributeEnum" _delta="must_exist">
<values>
<value id="dispatched" _delta="define">
<code>dispatched</code>
<rank>50</rank>
<style>
<main_color>$ibo-lifecycle-neutral-state-primary-color</main_color>
<complementary_color>$ibo-lifecycle-neutral-state-secondary-color</complementary_color>
<decoration_classes/>
</style>
</value>
<value id="redispatched" _delta="define">
<code>redispatched</code>
<rank>55</rank>
<style>
<main_color>$ibo-lifecycle-neutral-state-primary-color</main_color>
<complementary_color>$ibo-lifecycle-neutral-state-secondary-color</complementary_color>
<decoration_classes/>
</style>
</value>
</values>
</field>
<field id="tto" xsi:type="AttributeStopWatch" _delta="must_exist">
<states>
<state id="dispatched" _delta="define"/>
</states>
</field>
<field id="ttr" xsi:type="AttributeStopWatch" _delta="must_exist">
<states>
<state id="dispatched" _delta="define"/>
<state id="redispatched" _delta="define"/>
</states>
</field>
</fields>
<lifecycle>
<stimuli>
<stimulus id="ev_dispatch" xsi:type="StimulusUserAction" _delta="define"/>
</stimuli>
<states>
<state id="new" _delta="must_exist">
<transitions>
<transition id="ev_dispatch" _delta="define">
<target>dispatched</target>
<actions/>
</transition>
</transitions>
</state>
<state id="approved" _delta="must_exist">
<transitions>
<transition id="ev_dispatch" _delta="define">
<stimulus>ev_dispatch</stimulus>
<target>dispatched</target>
<actions/>
</transition>
</transitions>
</state>
<state id="assigned" _delta="must_exist">
<transitions>
<transition id="ev_dispatch" _delta="define">
<target>redispatched</target>
<actions>
<action>
<verb>Reset</verb>
<params>
<param xsi:type="string">agent_id</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="dispatched" _delta="define">
<inherit_flags_from>new</inherit_flags_from>
<flags>
<attribute id="team_id">
<mandatory/>
<must_prompt/>
</attribute>
</flags>
<transitions>
<transition id="ev_assign">
<target>assigned</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="string">assignment_date</param>
</params>
</action>
</actions>
</transition>
<transition id="ev_timeout">
<target>escalated_tto</target>
<actions/>
</transition>
<transition id="ev_autoresolve">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="string">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="string">time_spent</param>
<param xsi:type="string">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="redispatched" _delta="define">
<inherit_flags_from>assigned</inherit_flags_from>
<flags>
<attribute id="team_id">
<mandatory/>
<must_prompt/>
</attribute>
<attribute id="agent_id">
<hidden/>
</attribute>
</flags>
<transitions>
<transition id="ev_assign">
<target>assigned</target>
<actions/>
</transition>
<transition id="ev_timeout">
<target>escalated_ttr</target>
<actions/>
</transition>
<transition id="ev_autoresolve">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="string">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="string">time_spent</param>
<param xsi:type="string">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="escalated_ttr">
<transitions>
<transition id="ev_dispatch" _delta="define">
<target>redispatched</target>
<actions>
<action>
<verb>Reset</verb>
<params>
<param xsi:type="string">agent_id</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
</states>
</lifecycle>
<methods>
<method id="ResetAgent" _delta="define">
<comment><![CDATA[/**
* To be deprecated: use Reset(agent_id) instead
*/]]></comment>
<static>false</static>
<access>public</access>
<type>LifecycleAction</type>
<code><![CDATA[ public function ResetAgent($sStimulusCode)
{
$this->Set('agent_id', 0);
return true;
}]]></code>
</method>
</methods>
</class>
</classes>
<menus>
<menu id="UserRequest:RequestsDispatchedToMyTeams" xsi:type="OQLMenuNode" _delta="define">
<rank>0.5</rank>
<parent>UserRequest:Shortcuts</parent>
<oql><![CDATA[SELECT UserRequest JOIN Team ON UserRequest.team_id = Team.id JOIN lnkPersonToTeam AS L ON L.team_id = Team.id WHERE L.person_id = :current_contact_id AND UserRequest.status NOT IN ("resolved", "closed")]]></oql>
<do_search/>
<auto_reload>fast</auto_reload>
</menu>
</menus>
<user_rights>
<profiles>
<profile id="4" _delta="must_exist">
<groups>
<group id="UserRequest" _delta="must_exist">
<actions>
<action id="stimulus:ev_dispatch" _delta="define">allow</action>
</actions>
</group>
</groups>
</profile>
<profile id="5" _delta="must_exist">
<groups>
<group id="UserRequest" _delta="must_exist">
<actions>
<action id="stimulus:ev_dispatch" _delta="define">allow</action>
</actions>
</group>
</groups>
</profile>
</profiles>
</user_rights>
</itop_design>