diff --git a/apps/meteor/app/livechat/server/lib/LivechatTyped.ts b/apps/meteor/app/livechat/server/lib/LivechatTyped.ts
index f3189463f0a8..2387af635ee7 100644
--- a/apps/meteor/app/livechat/server/lib/LivechatTyped.ts
+++ b/apps/meteor/app/livechat/server/lib/LivechatTyped.ts
@@ -688,6 +688,8 @@ class LivechatClass {
 
 		const livechatVisitor = await LivechatVisitors.getVisitorByToken(token, { projection: { _id: 1 } });
 
+		visitorDataToUpdate.token = livechatVisitor?.token || token;
+
 		let existingUser = null;
 
 		if (livechatVisitor) {
@@ -720,8 +722,6 @@ class LivechatClass {
 			}
 		}
 
-		visitorDataToUpdate.token = livechatVisitor?.token || token;
-
 		Livechat.logger.debug(visitorDataToUpdate);
 
 		const upsertedLivechatVisitor = await LivechatVisitors.updateOneByIdOrToken(visitorDataToUpdate, {