You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Help users answer the question "Why don't I have access to <service>?"
I envision this as a self-service, interactive flow similar to Nintendo's page to troubleshoot a Switch that won't turn on.
Some examples of what to include:
Ask which service the user is having issues with
"I'm having problems accessing the Shared Drive for Battlebots"
Check the obvious contenders:
Does the service have an account linked?
Is the user a member of the relevant team?
Is access active?
If none of the obvious issues work (sidenote: would be cool to track resolution reasons from this tool), then check service-specific aspects, if relevant:
For all services: show the username/email of the linked account and confirm it's correct
For Shared Drives: show how to find Shared Drives in the UI
For GitHub: check/show user how to confirm they accepted the organization invite
If that doesn't work, offer a rate-limited option (e.g., once per day) to trigger a JEDI sync, or direct to #it-helpdesk
It would also be good if we could include an admin-facing, static version of these checks in Nova or even just an admin mode for the user-facing page that lets you pick any user
The text was updated successfully, but these errors were encountered:
Help users answer the question "Why don't I have access to
<service>
?"I envision this as a self-service, interactive flow similar to Nintendo's page to troubleshoot a Switch that won't turn on.
Some examples of what to include:
It would also be good if we could include an admin-facing, static version of these checks in Nova or even just an admin mode for the user-facing page that lets you pick any user
The text was updated successfully, but these errors were encountered: